Neemrana's Wallwood Garden

Lovely heritage property. Friendly staff. Reasonable choice of food cooked to order.

We had a quieter room at the back of the property. Be aware that rooms at the front can be noisy as the hotel is on a busy main road.

Hospitality, location, cozy room, delicious food

I've stayed at other neemrana properties before and this one did not at all meet the mark. The price that this place charges is just not worth it. It's a small property where they have shoved in ten rooms and it only has a small garden so really there is no proper space to be. The property is also on the main road so you hear traffic and trucks - not what we wanted for our quiet getaway in the hills. The receptionist was extremely rude. We asked for a bonfire the first night and she gave us a curfew of 10 PM to sit in the garden as if it's a hostel ! On day two there was no milk (and hence no tea or coffee) available till 9 AM! The food is below average.

The property is small cute, and rooms are really big. Nothing much to do in the property but it’s well connected to surrounding places.The chef was good. Chicken rasam is a must try!

Beautiful and charming historical place in a quiet area with lovely views. The staff was helpful, efficient and kind. The manager was so kind as to include me into their Pongal (Thanksgiving) celebrations which was fabulous!

Very courteous staff and the location is very close to SIMS part. It is great for people who enjoy hikes along the mountain roads and tea gardens. The breakfast options are good. Dinner and lunch are on order and are simple freshly home cooked meals. We loved our stay and the hospitality.

I was very pleased with how clean the room and bathroom were! The furniture and decor are nice, as are the toiletries provided. Everything is spacious.The staff were lovely, breakfasts were good, tea was delicious.

Our room was at the front of the property and we could constantly hear a lot of noise from the main road outside.

We wouldn’t usually have booked this property based on the Booking.com reviews, but we had an amazing experience at another Neemrana property so we trusted our instincts and booked this one. It turned out to be a great decision, as we found a lovely and cosy period property with friendly staff and a good location.Highlights were how stunningly beautiful our room was (Eucalyptus), with really high quality bedding (Egyptian cotton?) and the friendliness and flexibility of the staff who were always willing to help

With both Neemrana properties we’ve stayed at I think they centralize their booking.com management which is a mistake … as before I stay, there is very cold communication and I regret booking, only to be greeted incredibly warmly at the property itself

The amount they charged didn't justify the location and the lake of space and amenities

It was on the main road. There was water drainage sound all night long

A very well-grounded breakfast. Not too fancy but checked all the right boxes. The chef made us all feel very much at home with his cooking. The location of Neemrana's Wallwood Garden is extremely convenient.

Everything met our expectations.

Perfect boutique hotel located in Coonooor, walking distance from SIMS parkCute rooms, in the old colonial style. They even have a fireplace on in the evenings..Huge thank you to Gita, who looked after us with such good care! Kitchen staff, cleaning staff, everyone was very friendly and helpful!Decent south Indian breakfast, also serve some toast etc and an in house restaurant..Definitely recommend staying here!

Exceptional location, great peaceful and quite , serene environment

Regional language emphasised

The location of the property was excellent. Robin from Neemrana's team was forthcoming in calling me a day before and enquired about our check in timings. He also shared across soft copy of the menu. Bala from the Kitchen team was helpful across the stay.Geetha, the manager ensured that we a family of 8, were accommodated, as near as possible.

The overall property needs some maintenance and renovation. The Bungalow needs to be refurbished.

old furniture in the hall and room and garden

Very poor maintenance. Hot water take long time to heat and we found caterpillar insect in bathroom few time in the summer itself. Food is not good and average taste. No TV in the Room. Totally waste of money.

The staff is the only saving grace of this property. They are very polite and courteous. As helpful as they can be.

The place is a complete run down. Didn’t expect this from Neemrana. There is absolutely no place on the property that you can comfortably sit and read a book or sit for a long time to chat with friends etc. the rooms itself are dingy so you can’t really spend too much time inside the room. By the end of it we were forced to spend a large portion of our time outdoors because the property doesn’t really give you anything that will make your time nice and special on the property. It was very disappointing. For the price we paid the stay felt like a rip off.

The location

Very run down property and just not Neemrana standard. Needs significant upliftment! Food quality needs to improve. The kitchen is not able to prepare the dishes as mentioned in the menu.

Lovely Heritage property and very friendly staff.

A little bit of renovation in the room would help!

The living room and dining room with home cooked delicious food and fire place is cost and grows on you.The staff is super helpful ?

What a disaster!

The first thing you see when you drive into this hotel is linen hanging up to dry. While the rooms were fine, the linen was dirty (yellow stains). We arrived around lunch time and the place was completely empty. In spite of this our lunch took one hour to arrive! We were initially planning on eating dinner out, but foolishly decided around 19:00 to stay in the hotel as the staff had got a fire on and it was nice and cozy in the room. This was a big mistake. The evening that followed was comical to say the least. There were two other families including us waiting for dinner (10 of us in total). We all placed our dinner orders at 19:00. By 20:30 the guests were banging on the kitchen door wondering how long the food would take. What arrived from the kitchen was mediocre to awful (my husband’s meat curry was inedible). There was a young Indian couple who had ordered pasta with pesto. It took the kitchen two hours to inform them that there wasn’t any pesto. They then ordered boiled eggs which took another one hour to arrive. We discovered then that the hotel was woefully understaffed and that the hotel manager Ms. Geetha had taken Diwali holidays along with half the staff. I’ve stayed in Neemrana resorts before and this resort doesn’t live up to the Neemrana standards. I’m happy to discuss this in further detail.

The Main hall promised a rustic and homestay like experience.

The Room was very ok. The Geyser took 30 mins to heat up and only one bucket would be filled. At this rate, our family had to take one and a half hours to get ready! But the worst was the service. Despite ringing for service multiple times, no one came.