Kings Cliff - A Heritage Hotel

A good location in a green environment, lots of character, friendly staff, good breakfast.

No concerns.

Food was excellent, extremely tastyThe place was understaffed but the staff was really hospitable, especially Mr Shekhar who has been working there since a long time

Food

Excellent spread for the breakfast, friendly staff, nice glass house dining area on the cliff, nice dining experience near the fireplace on cold evenings.

Prices during peak season can be exorbitant.

Food was great. Location was great.

My room was a bit damp and there was no laundry service

Overall a good property, good location

The rooms and amenities should be improved as it's a very old property.

The lobby, restaurant and surrounding area was beautiful, staff friendly.

The room was basic and not well kept, we didn't have wifi or phone signal or a window to open.

The restaurant staff were very courteous in their service.

Front desk staff were very rude and unprofessional. Once I was finally checked in, I was directed to my room, which was not up to the standards advertised on your website. The room had no cleanliness, broken fixtures, faulty appliances, etc.], which made my stay uncomfortable.

Lovely location, quirky colonial feel, comfortable and clean, beautiful garden and views. Staff helpful, Concerned as there are some bad reviews, at the end of the day its not 5 star but it’s not 5 star prices. Wouldn’t rave about the food but it was fine.

Good food albeit the pricing did not make any sense whatsoever Good location with well kept lawns and ornamental plantsGreat breakfast buffet with very helpful staff and very likeable chef and his teamCourteous staff

Beds are downright awful with getting any sleep being next to impossible. Considering that's what people need badly after a long and tiring day, this made it very difficult to enjoy our stay.The table lamps in all 3 rooms we booked were broken. Attention to detail is missing.

Excellent location. Staff. Very cooperative. Food top quality. Surroundings very nice. Breakfast had lots of variety.

The staff were really nice !! The place was well kept ..I really enjoyed the property I thoroughly enjoyed my stay at the hotel

Maybe I booked the room in the last minute that's why the price was little high, I think not sure..

We had booked 3 rooms. But when we saw the rooms they were very small, so Manoj the manager on duty happily upgraded us to better rooms with a sit out and a lovely lawn in front, with a view of Ooty. These. rooms were very good and comfortable, The staff were very helpful. The 2 ladies who cleaned the rooms were very good, unfortunately I do not know their names. Shekhar who was on night duty came and gave us hot water bottles which were so welcoming, he was also very helpful. The food was superb we had most of our meals at the hotel.

The initial rooms we had had booked very nor very good, but that is not really the fault of the hotel. It is what I had booked on line. The rooms we changed to were excellent. Because of the cold weather the food was getting cold. But again not the fault of the hotel, for example the soups were being served piping hot but were cold by the time we finished.

The Ooty weather was nice.The lawn and flowers inside the main heritage building are nice.

The room given to us is right next to the main thoroughfare to the hotel. Vehicles are constantly coming and going just outside the window and door. Stayed at room number 12 (Arcadia). There is so much noise. Autos, cabs, and private vehicles all park outside the window.. Could not open the windows as there was no privacy. It is quite a distance from the heritage property. More like an outhouse. None of the drawers opened in the bed side tables or chest of drawers. Asked house keeping staff to fix it on both the days. They did nothing. The restaurant staff are not well trained. There is an endless wait for a dosa or an omlette at the breakfast buffet. The waiters would just forget what was ordered and serve the wrong order at the wrong table. The food quality was very mediocre.If you are not staying inside the heritage property it's not worth it staying in the so called 'club rooms'. Room 12 is the worst. Definitely not value for money. Not going back again. Just too commercial minded. No concern for guest comfort.

Location and beautifully decorated

Food is expensive

Built in 1900s and frequently visited by britishers This hotel will win your heart the moment you enter the gate.It has a very good ambience and positive vibes for relaxation.The breakfast buffet has a lot of options to choose and fill your tummy. The staff is also very friendly and cooperative.

Location was awesome but the money they took for room and food was not worth

Staff service was very poor. They delayed getting everything.

Staff was helpful especially Shekhar. Location was wonderful. Good breakfast

Flush in bathroom was not working well. It took lots of time to refill. No coordination during dinner, we got wrong orders multiple timesCleaning of rooms can be betterWe feel that the vessels weren't cleaned properlyOver priced

Front desk staff is very helpful and friendly. Manoj from front desk is very helpful. Hotel will arrange cab or auto for you if you are interested in local sightseeing. Food quality is excellent. Must Try - Continental food and Kabab . Breakfast spread is decent includes Idli, Medu Vada , Paratha, Poha etc.

Food is bit expensive. Room required little make over.

Food and location very good. Friendly and helpful staff. Good ambience.

Hot water round the clock would have been nice.

Good and quiet location, well maintained, well trained and friendly staff, a slight ‚touch of Britishness‘, fireplaces which are still working (!), tasty food in Restaurant - even suitable for sensitive european stomachs - you can even eat the salads there! Special thanks to staff member Shekar who provided a perfect turn down service at evening time. Bringing sweets, lighting fire in fireplace and bringing hot water bed bottels.

Nothing to complain