Peter Pan Resort

Beautiful location. Beautiful grounds and planting. It's great that you can arrive by speedboat directly at the hotel jetty. Staff were very present and attentive. The availability of complimentary tea/coffee/juice, toast and ice cream through the day was excellent.

Our air con unit was difficult to control but didn't concern us too much. Some reviews have the hotel is run down, I disagree, the only area in need of attention is new coconut roofing on the restaurant and bar, but inside everything was nice.

Despite the overwhelming majority of negative reviews we read online, we had an absolutely wonderful stay at Peter Pan resort. We stayed in a room with the pool and a sea view, and it was incredibly clean, comfortable, and met all of our expectations. The staff at the resort was the nicest, most accommodating staff I've ever experienced. The hospitality should be a benchmark for all resort and hotel teams to aspire to. The breakfast was phenomenal, and the dining area had a gorgeous ocean view. We couldn't have been any happier with our stay here.

Many online complain about the upkeep of the facilities, though our room and shared facilities were in great condition. The roofs of the buildings do show their age and haven't been maintained like the newer resorts, but other than that, we thought everything was wonderful.

The hotel is in a beautiful location. Free kayaks.

I feel the photos on booking.com are quite misleading...yes the location of hotel is beautiful but the hotel is very tired looking and quite basic. There are not the bean bags dotted around to sit on as the pictures would show and there are 8 sunbeds...which people were putting towels on about 6am in the morning. There was no mirror in our bedroom, no bedside lamps, generally the facilities are very basic...I would expect this from a £30 per night room.

Disappointing

The smell of sewage throughout the resort was absolutely disgusting. The bed was extremely old and uncomfortable. The rooms were very out dated and not well maintained. In summary, not worth the money.

Resort is excellent. Lovely location on a spit of beach. There a plenty of places within walking distance. We had a smaller villa with a shared pool which was in great condition and very handy for everything. Breakfast could be improved.

The location is the best thing about Peter Pan Resort. It’s right at the most wonderful beach! Really stunning. It was easy to rent scooters onsite to get to the nearby beaches.

Not really value for money. The cabins are ok, but pretty run down. We expected more at that price. Breakfast was average and WiFi connection pretty bad. The staff was not super welcoming. Helpful when approached, though. Not worth spending the extra money for a canal view cabin. We were eaten up by mosquitoes. :-)

The location

The amount of money you pay and what you get for it in return is a crime. The room and bathroom smelled like a sewer. The bathroom looks like it comes stems out of 1975. Not what you would expect for a 4 star resort.I complained about the smell and it looks like staff was 'kind off aware'. They directly came in the room with a spray to clear up the smell. I complained again that this is a temporary fix, so they said they would send a mechanic. This is also the only solution they could provide since it's high season right now and all the rooms are fully booked like the rest of the island.

The only saving grace was the staff, who were incredibly attentive, friendly, and helpful. They truly deserve recognition, but unfortunately, their kindness doesn’t make up for the overall poor condition of the hotel.

We were extremely disappointed with our stay at this hotel, which absolutely does not justify its last-minute price of nearly €200 per night. Apart from the beautiful beachfront location, everything else was a letdown.The room was completely charmless, with no decoration and outdated, worn-out equipment. The bathroom was particularly problematic: limescale-covered plumbing, leaks around the sink, and poor finishing work—a clear lack of maintenance. On top of that, the sheets were damp and sticky, making it impossible to feel comfortable.Another unacceptable issue: some rooms at the back of the hotel, near the parking lot, were filled with a nauseating rotten egg smell.The food was also a major disappointment. Breakfast felt like cafeteria food, with extremely poor quality products. All the coffee was instant coffee from a machine, and the selection of non-alcoholic drinks was limited to Coca-Cola and Fanta.Even the beach, which should be a highlight, is poorly maintained, with fallen palm tree trunks spoiling the view.In conclusion, this hotel offers a shockingly low level of quality for the price. Avoid it unless it undergoes a complete renovation.

The location is amazing, the beach is just fabulous, it’s super quiet and relaxing and the view from the bar is gorgeous. The staff are lovely. Really nice, rustic place to relax

- very few vegetarian options, absolutely everything has meat in it - please please reduce the use of plastic! I was really sad to be given a plastic straw with every drink. I was in India recently and even there it was only bamboo/metal/compostable cardboard. And same for water - everywhere I stayed in India had filtered water available for guests. I dread to think how many plastic bottles are used every day, week, year…

Location fantasticStaff really friendly and helpfulRoom design was great

Need a better breakfast selection for EuropeansBathroom in room needs an update

We had a nice time during staying in Peter Pan resort, food was good, good choice of breakfast, nice view from our bungalow, really nine beach, close some restaurants ,also we rented motorbikes from hotel.

Good location, free ice cream & coffee all day, free kayak rental & beach volleyball, scooter rental easy from front desk

Hotel looked NOTHING like the pictures, VERY run down, dirty & drains smelt bad. We got put in a room which looked nothing like what we booked, we complained but the hotel was fully booked so we were unable to change rooms. We even tried to move to a completely different hotel as it was so bad but the whole island was fully booked. When we complained they seemed uninterested and gave no apology. The breakfast options were very limited. Everywhere looked like it needed a good scrub and clean. DO NOT fall for the pictures on here like we did!!

We loved the resort. Everything was perfect.

On our last day some people arrived, who started using our private pool (shared with 5 rooms) with their whole community (even those who had booked normal rooms) and that was very nerving. They also started to smoke under our room and all the smoke came to our room.

Location was stunning. Masseuse was very good. Layout of apartments against gardens was lovely.

We tried two rooms. The room on the first night we got little sleep as the air conditioner was playing up and spitting water on to the floor creating a slip hazard. We got moved to a different room of the same standard but aircon was good. However no compensation or upgrade for the first night. Both rooms looked tired. Cracks and chips in walls and ceiling not repaired. Where there had been patching, the repairs weren't painted over. A lot of Corrosion on fittings in bathroom. There was an odour of sewerage from the bathroom drain.

Fantastic location and wonderful scenery.A real experience to be on this great island.Staff very friendly.Beach outstanding.

Breakfast - choice and quality.

Staff/Location/Breakfast/Diner are so good.

To be better is just change the equipment in the room to be more update version or to be a new one such as bed, TV , sofa or the whole things.

Location is excellent & staff are very friendly & helpful.We had dinner at the restaurant and the food was very enjoyable.The resident cat called "Euro" is adorable.

The cleanliness of the room & bathroom was OK but can be improved on.The couch in our room needs a steam clean as it had quite a few dirty spots on it and didn't smell too "fresh".

The resort is located on a beautifull beach .

Really bad smell in the room , couldn't sleep 3 nights during my stay .My room was close to the septical tank , wich is a big issue because as soon as we had the AC turned on , the smell was coming inside the room .As thailand is very hot , we couldnt turn the AC off .Asked booking service to help me about it , they said they asked hotel staff to find a solution , no one even asked me about it . I also contacted booking of hotel directly -> No answer , not even a read .Their english is so bad they couldn't understand me when i tried to ask someone working there about this issue .Clearly sad about our experience.

This hotel is in an excellent location. The beach is beautiful white sand blue water.

This was a very busy hotel. They were moving people in and out without any personal touch. The food was very mediocre. I had complimentary breakfast but chose to leave and go to nearby restaurant. For the cost very disappointing.

Location, Beach & Staff

The bar only had Chiang beer 2 out of the 7 days we were there & it was only in cans then even though they did have a draft facility.