Biz Hotel Batam

Staff was nice and helpful.

Even after requesting a change of room upon check in, the next room also smelled. I have traveled in South East Asia and Asia and stayed at all kinds of accomodation. NEVER experienced such smelly sheets, pillow cover and towels in my life. I had to cover the horrible mold mildew smell with scarf and shirts. Add to that the malfunctioning AC. Staff told me I should keep the AC running when I go outside, but it was still suffocating and warm. Unfortunately all night long even at the lowest 18 degrees, it was warm and humid. I just could not wait for the morning because who wants to be bothered 3:00 a.m. by a hotel staff coming into the room to check or changing rooms at such hours with pjs and all. No hair dryer in the room.Bottom line: you can get a proper hotel room with AC in Thailand at this price. And you can avoid the creepy stares from the Indian men who are staying at this hotel long term for work.

Staff were approachable and friendly. It was very easy to go to places nearby.

The breakfast was not much of a spread. Swimming pool doesn’t look good too

Infront of great hawker

Breakfast not good, a little dirty

The wifi is actually fast, and strong. The pool is so so, but that is bonus. For the room, it is very clean, the bed is soft and comfy. The aircond is functioning well. For the iron, need to request via call, and the staff will deliver it to your room in 5 minutes.

The pool was the only thing that was so so. Need to clean it oftentimes. But the pool is open until 10 pm. And the view was really magnificent.

Clean and cozy.

Staffs. They are super polite and helpful. Well done and keep up the good work.

Courteous staff and house keeping..Fruits, and local food options provided on day 2 breakfast were good.

Always wet toilets. No proper mats provided in bathroom.Breakfast could be improved. Juice provided was like flavored water, and not a real fruit juice.

The hotel room, location and the Frontline staff till the housekeeping staff .

The pool need to be clean.after swimming whole body very itchy.need to add chlorine into the water.

Location

Always front dest counter slow service due to no manpower.

The location, service, accessibility. We were given joined rooms.

How the corridors can be quite spooky when its dim. 317 had existing water seepage issue due to the bathtub leak. 315 had water from the bathroom leaking into the main room.

Maybe can improve the restaurant, for a morning breakfast place It is too small when it is raining day not enough to sit in-house.

The gym room is horrible and very smelly.

Friendliness and location

Need maintenance of room especially air con

Friendliness and location

Need maintenance of room and especially air con

Food was nice Very comfortableCourteous staff

Just fineNo complaintTv is a bit to small

Good location... Friendly staff

Need some upgrading especially air con and water heater

Good location... Friendly staff

Need some upgrading especially air con and water heater

Air con and fridge was cold very good. Near malls could just take grab anywhere. Staffs all very friendly and good.

Abit run down the hotel. No bidet hv to ask staff for gayung for us muslim. Breakfast not much variety but quite delicious. Should input more. Swimming pool was ok but no towels for guests.

Breakfast not much variety. Only one wok to fry egg. Too slow. Staff very stress. Saw guest felt impatient. Hotel location is too far from shopping mall. Surrounding is deserted beside the foodcourt. Not even a Circle K. Can't even to buy a toiletries, milk as supper.

We travel with family. Request for connecting room yet the staff claim is smoking connecting room.i booked few week ago, can't the hotel reserved non smoking connecting room? Very weird. Sound proof is bad. 11pm , can hear new check in guest pulling trolley. Very noisy. The room ceiling got mould. Omg.

The location is good .. foodcourt is near and shopping mall is newr too

Breakfast spread can be more variety.

Location is good and finding food so easy

No shower cream......empty

The friendly staff.. cleanliness of the room.. good food

Possibly the shower as we travelled with mom. She hardly can get into bathtub.. i guess all deluxe room comes with bathtub. So we had to request for a change of room and have to downgrade. We dont have issues in downgrading coz we finally got a connecting room..