Aston Karimun City Hotel

Good to know that this hotel provide English and Chinese TV program

The TV channel was quite bad. Almost all the channel TV screen was distorted and not clear. Rain leak into the room during raining day. Breakfast menu not attractive enough

Very nice swimming pool and area around it. The Japanese restaurant on the ground floor serves fantastic food. Room was spacious and the room service changes the beddings everyday! Hotel workers are very attentive and responsive.

Poor choice of fruits or dairy products for breakfast, only heavily fried food remaining from the previous evening. The shower gets flooded, and the sewage system is very noisy. Insects in the room. No window in the room. Workers speak very limited English, we had to use Google Translate.

Location & Name of Brand

housekeeping and maintenance

Location,staff

No Netflix Renovation going on some noise

Hotel is good looking at the city.

Bugs in rooms and outside view from room

Near department store and eatery.

- Room Service: Requested for 2 extra pillows at check in, but they were never sent to the room. Called to ask for tissues, but had to ask housekeeping ourselves. Not sure where the menu for ordering room service is. Other room guests leave plates in the corridor and those are not cleared until days later.- All smoking rooms: The smoke comes in through the aircon the whole day. It’s very suffocating and the secondhand/thirdhand smoke has triggered my asthma. Hotel should have non-smoking floors.- Not soundproof: Complained about the neighbours having karaoke party a few rooms down, but nothing was done. Live band playing on the 7th floor could be heard loudly from 5th floor, past 10pm. When we called reception, they said the band was practicing for an upcoming wedding.- TV Channels: TV channels are mainly local, anything else is bad quality.- Leaking: On 2nd morning here, the sink pipe and shower head started leaking, and the aircon was leaking near the wall. Friend in other room had wet floor upon check in.

There is 1 staff name EVII was fuming mad reallyMy anger was at the optimalLevel due to mix up of theOther booking with other companyShe was cool in explaining to meOf the whole eposide and why it had happenBeing in THE SAME WORK FORCE She did her job super good we conclude the episode bySaying sorry to each and say tillWe meet againIt was so sweetTq

None so farWe did not take photo

Very good

1) Breakfast varieties too little. 2)The lift was so slow.3) There’s mosquitoes in the room. My youngest daughter got bitten.

The room is big

Amenities were not enough. Toilet could be clean better.Lodged a complaint about another room being very loud and noisy but not sure if anything was done about it.

Very large room and bed.

Air conditioning not cool enough.

new look of room ... & new smart tv with a lot of channel

slow respond for any complaint especially a maintenance need many time to call 4x (23/2/2024) regarding wifi connection lost

Choices for breakfast were ample and where required, hot. Service was prompt when ordering from the "eggs cook".The young lady with glasses attending to guest requests was polite, efficient and a pleasure to interact with in the breakfast area. An excellent choice of employee at the hotel

Toaster in the breakfast room was typically slow to toast the bread. This is not uncommon in hotels I have visited.

Location and Prestige Brand (Aston)

Under Renovation 4th Floor very noising early morning 7am & room meals order 11:00am and meals delivered to ur room on 13:00 pm with reason forgot my order so stupid.

Aston Hotel is clean and has high standards. The staff is accommodating.

No toothpaste & hair dryer in the roomDoor also spoil

Tv channel only

The chair is my mum room broken. Lucky she didnt seat on that day fpr prayer otherwise will hospitalise. Secondly they give us renovation room just completed till my room blackout when we late check in. The mini fridge, sofa and lining is dirty..

Breakfast very nice. Service very good. Room very nice.

Wifi need chance everytime when move other place at hotel. Water at room not very good.

Reception staff

Room Cleanness ...blanket ... Toilet stink

disappointed, far from expectation

hygiene n cleanliness, especially for towels bad smells

Staff were super friendly. Amazingly helpful and kind. Loads of food options available around the area. If not, the hotel provides complimentary taxi service which is so helpful in getting around! There's a department store in the same carpark as the hotel where you can buy snacks, water, beer if you want. A/C in the room was a dream after the weather outside.

Facilities are a bit dated but ok. Fridge in room didn't work. Wifi was a bit slow but usable. The TV had ok channels but as it was a satellite TV, signal was low and had unsynced audio and video. Still great for an easy watch after a long day outside. Pool was small and filled with families (all still having a great time) so it was not for us.