AP Premier Batam

I love the hotel, very family oriented, security did very well in checking every vehicle that entered the hotel premises. Staff was great especially Berli. Who always never fails to smile at every customer.she is very friendly, talks politely. She is very kind to my kids. Her smile always makes my day. Everytime i go for my breakfast at the smoking corner, i only see her taking the initiative of clearing the plates and cups.Thank you berli.

Breakfast was not bad. I love the fresh nasi/mee goreng. Selection is there. But for some reason i just feel it is lacking of something. But none the less. It was good.

Room was spacious and clean. comfortable bed, nice staff and plenty of choices for breakfast. I definitely will be back to this hotel. They also took the iniative to sent cute christmas cake to all room.

No iron in the room, you have to request for it. The bathroom was weird but later I was told it ws by mistake as the room was supposed to be for disable/ old tenants

We booked a Family Suite, and it was great for a family of 4. Bunk bed fr the kids, king size for adults. It's all perfect. Love the breakfast spread, what we love the most is the live station of Nasi Goreng/Mee Goreng and of course the eggs.

Not that we didn't like it but the swimming pool is just ok.

First time staying at this hotel. There is a nice chill out bar/cafe at the lobby and my kids love the pool table. The breakfast spread is good, and the security is tight. They have convenience store just opposite the road and behind the hotel as well. Quite convenience.

The main road is always busy with cars, regardless morning or evening. To cross the road to the convenience store, requires some guts. the security is tight, thus my i have to come all the way out to the hotel security entrance to pick up my grab food delivery.

Very nice staff. Good bar area. Swimming pool was nice. Bed comfortable .

Difficult to walk safely out hotel as there are no sidewalks/ paths.

All hotel staffs were very polite, welcoming, helpful, friendly, prompt. We also received Complimentary free transportation service back and fro from Habour Bay Ferry Terminal to AP Premier Batam. about 10 mins travel or lesser depending on traffic to reach hotel from Habour bay ferry terminal.We book a Deluxe King Room. Amenities given in the bathroom with bathtub, small fridge, electric kettle. Make-up room service everyday. Breakfast was satisfactory. Overall we had a good time for a short get away trip.

I think that some materials/things in the room should be refurbish/replaced.

Staffs are polite

The room is quite run down. The tooth brush quality is not so good. Bath room didn't provide any hooks. Noisy in the night as there is some kind of compressor running.

It was a great location and their room service was delicious

The shower water is brown in colour for the first few mins before it turns clean. Which did not look clean.

Is near to ferry terminal

To improve room condition, toilet to wash up. Promise near to the room to room, queen bed become double bed

The staff here are very friendly and helpful, esoecially the driver ( Ridwan). The breakfast is good, the fried noodles/rice are delicious. Free transfer service from the harbourbay to the hotel and from the hotel to the harbourbay. In addition, free drop-off services are provided from the hotel to nearby shopping malls.

Check in was hassle free, staff were very friendly, breakfast was good

Smoking area was without proper bin

excellent customer service. very attentive especially the customer service officer Joices n her team members. always service with a smile. the housekeeping also did a great job. very accommodating to our last minute needs. the spa service in the hotel is also great.

perhaps the facility is a bit worn off n probably the central air conditioner needs to maintain to prevent mouldy smell. need improvement to upkeep the place.

great service, accommodating n always service with a smile. special shout out to Joices n her front desk colleagues. food was good especially the gorengs. housekeeping is doing a good job.

facilities are bit worn out. the central air conditioner needs to maintain to rid of mouldy smell.

Awesome.....all level of staff is polite and friendly.Spacious room,nicely decorated First time ever all channels on TV is clear,with so many channels Will return again whenever holidaying in Batam

Enjoyable.

Room aircon wasnt cold enough. Mildly cold and aircon was making weird noises. Swimming pool closed due to cleaning. Should have done it at night so day time guest could enjoy swimming. Other then that, everything else was excellent. Staff were very friendly and helpful ??

I had a wonderful stay! The room was cozy and comfortable, making me feel right at home. The breakfast was delicious, with so many tasty options to choose from. Everything was so clean and well-maintained, which made my experience even more enjoyable. Thank you for making my stay so pleasant

NIL

The service was great. Swimming pool was empty.

Given connecting room although it is just 2 of us, and the neighbours were very noisy. Overall the room is not soundproof from outside too. Facilities and room are rather old.

Overall, staff were helpful and pleasant

Room condition could be better. Aircon needs servicing (unable to feel the chill) & hopefully the in-room safe is made available (unavailable in Room #238) when I was there..Bathroom curtain needs change and there are moulds onthe bathtub handle.

The staff is so helpfull and friendly. They even plan a birthday suprise for my 5years old daughter. Simply awesome!

Location is good and near the ferry terminal. Your staff kindly accommodated to my last minute request to fetch my family from the ferry terminal.

N.A.