Harris Resort Barelang Batam

The location of the Hotel is great. The outside area is well arranged and clean and close to the beach. The rooms are spacious and well maintained. The breakfast is a little costly but offers a lot of varieties.

The hotel has 2 restaurants. A traditional food one in the main building and western food one at the pool side.Both restaurants don't offer kids menus even the entire hotel is designed for kids. We weren't able to get French fries in the traditional restaurant as French fries to their definition belongs to western food.This kind of food policy seems to be unfriendly to kids.Furthermore the electric systems in the traditional restaurant and as well as in the garden/pool area has numerous damaged/open junction boxes. This is especially for kids a serious safety issue.Electrical safety needs to be improved significantly!

Started the morning with an excellent buffet spread – everything was fresh, well-prepared, and offered a wide variety to choose from. What made the experience even better was being warmly greeted by the friendly staff, who made us feel welcomed right from the start. A truly great way to begin the day!

The General Manager not friendly and dont know how to greet customer. Like as though we owe him money !

rooms are absolutely spacious and view was so stunning. huge terrace with nice comfort sofa too. so many varieties of meal , big enough beautiful infinity pool was nice too.

the price is too expensive

Reception had great customer service. Birthday surprise was carried out without hassle. Buggy drivers and other staff like room service staff, engineers were polite and helpful.

Food was nothing to shout at. Dessert was sold out when ordering for room service. Room service food however was subpar. Massage facilities felt like a scam and staff was unprofessional. No foot washes before the massage, staff talking and even yelling during massage, long wait time for milk scrub to dry without any service happening (about 20 mins), was told to soak in almost cold milk bath for the remainder 30 mins of our massage. Avoid the massage facilities until better reviews if any.

Unfortunately we there during Ramadan, so patrons were low in number. Therefore breakfast was very average and some of the dishes seem to have been left over from last night dinner. Coffee was good.Room was spacious and although we had garden view, the outdoor view was lovely and well kept.The ground is very spacious and ideal family visit when not during Ramadan

There was so confusion with payment. I misunderstood that payment have been settle via Booking.com. However that was not the case. Reception staff mentioned to my brother, but I didn't have a chance to settle it on the first day there as that day was packed with activities. The staff had my room physically double locked such that I was not able to get in even after outstanding payment settled. Three attempts with made with the help of the attending staffs, and 30 minutes later I was able to get it. I was furious because it was late into the night, and I was very tired from the days outing. They could have handle it better as I have another night with over 24 hours to settle this matter.

Mr. Boy was very helpful during this trip. Hr is the saving grace of this trip.

We were serve a pasta with Flies and it felts unhygienic although it was replace by another dish.While having buffet breakfast, most of plates has stains. Placed to the room with stairs even mentioned that another person has some injuries.Availed the 90mins massage and was asked by the masseuse if want to massage the face and say yes but after the session asked for 200k idr to give her due to the face massage and has done it together with the 90mins session, less than 90mins to be exact.

The resort was clean, good facilities for kids, the breakfast was great too. Their staff was polite and helpful. Mutia went all out to contact me with her own personal number the day before I checked in and to also make sure my stay was smooth. She even call in the room after I checked in and answer my queries promptly when I text her. Thank you Mutia!

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My family and I are so disappointed in staying at Harris Resort Barelang Batam. In fact, we have booked for 2 nights. However, the room that the resort provided to us was so dirty. The toilet was dirty, whereby there were worms on the floor and also at the toilet bowl crawling as well as the mosquitos, the dressing table was oily and sticky, and there was stain on the bedsheet, aircon not cold, etc. This was my first time staying in a room with such a bad condition. As a result, we are so unhappy and requested to change to another room. After which, we also requested to change to one night stay instead of two nights. Even breakfast timing also gave us incorrect information, and the reservation team told us that the breakfast would end at 10.30 am. We went over at 10 a.m., but the kitchen crews were clearing the food and plates. I asked them why they were clearing the food, and they told me the breakfast ended at 10 am. What a bad experience ?

Swimming pools and serene location

Food quality is very poor, staff is not friendly, location is far from the city. The food in the both restaurants is very sub quality and then off course taste…. Breakfast was okay as i could get fruits and bread.Grab delivery is at least an hour time…

The view, the beach , the staff

the room smell, very loud and room is not well maintained

I liked the the room it’s spacious clean amazing from the balcony

A/C stopped suddenly The sometimes making noise

Breakfast was superb, room was huge and the seafront view was so amazing. The distance to Barelang Seafood was so near and they even provided buggy down.

I guess a nice sofa or a simple set of table and chairs would do instead of an additional portable bed in the room?

The location is beautiful and services were top notch. The staff is very friendly and accommodating. You can be ferried for free on the hotel's buggy.

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Being a beach resort it was expectedly not near shopping areas etc. It was a pretty good hotel nonetheless if you wanted somewhere with a beach vibe. The Spa was quite good too.

I was there for a personal prayer retreat, hoping to be near the waters. I booked a sea view room. It wasn't as close to seas enough. The view from the room I was assigned (#3++) to was partially obscured by trees. Maybe the #5++ rooms would have been better. The quieter spots to pray, away from the beach access and pool bar, had lots of mosquitoes. The breakfast wasn't too bad. Still value for money.

Great place to chill and relax. Pools ranging from toddlers to adults giving everyone an opportunity to swim and play. Periodic foam bubbles at the kids pool area is fun for children of all ages.

Housekeeping need to beef up their service. Better to provide a check list for the staff. The staff from Front office and F&B though friendly but lack sincerity and warm with the exception of those staff managing the children's play areas, they are so patient and good with children.

The beautiful private beach.Massage and spa Helpful and friendly staffsNear by seafood kelong

Buffet Breakfast - it is the most important meal of the day where many guests will gather.The food need to make more effort. Dishes - to be serve hot, example porridge and other menu were just warm.

Excellent service from all the different dept, front desk, housekeeping etc.

Not many eateries and shopping options around the hotel

The whole resort was exceptionally quiet during the week and we had all 3 pools to ourselves. The kids spent hours in the pools which were a lot of fun to play in. The room was very spacious and the bed very comfortable. The staff were all incredibly friendly and helpful. Its a beautiful view and the grounds are immaculate. The children loved the buggy rides and the seafood restaurant next door was excellent and very good value for money. we had a great batik session with Julius who was excellent and made the kids balloon animals. The shuttle was also very good and we utilised this lots to go into town.

given it was so quiet there didn't seem a lot going on at the hotel. The kids club was closed and the activities on offer were quite expensive. I would of liked some excursions like a boat trip on offer and you had to work quite hard to find out any information on anything. The breakfast didn't have many western options although given we were the only westerners there this did seem fair enough and there where a big selection of pastries and cereals.

The scene is exceptionally beautiful and serene.The room price reasonable and shuttle service is fast.The pool also very wide with many level that can be explored. My kids enjoy the pool very much and the scene from our room is very pleasant with balerang breech as background

Good sea view and able to catch sun rise and sun set.

The quality of the poolside BBQ on Saturday night was bad ie the seafood like prawn and squid were not fresh. The satay was overcooked. The chef need to be trained. The quality of breakfast can be improved if the cooks are better trained.