Layalee Grande Hotel Chennai

Your Staff are quite unprofessional. They do not know how to behave with a guest and even do not have the courtesy to wait to listen to the calls. They disconnect calls without completing the sentence of the guest from outside over the phone.

I like how convenient it is, with the bus stop right next to it. It only takes two or three stops to reach the MRT station. I also like their restaurant, the food is delicious.

What I don't like is that the remote control may be broken. I can't control the air-conditioning switch myself. I have to call the front desk and ask them to turn on the air-conditioning. But I think this should be an individual case, that is, there happened to be a small problem with the room I stayed in.

Disappointing

Does not allow visitors during the night even though the stay was very short and they wanted to charge for every person.

The staffs are very helpful and rooms are very spacious.clean rooms and bathroom.comfortable staying..thank you..

Location next to the road going to the airport and industrial area

1. Breakfast service starts only after 8.00 am not at all suitable for people going for work2. No room service and restaurant facility early morning and early evening up to 7.30 Pm3. Cockroaches in room4. Housekeeping poor5. Traffic noise difficult to sleep6. Mattress spring makes sound when you lie on the bed7. Badly designed bathroom 8. Upholstery not aesthetic

breakfast was excellent. I think car parking should be provided as our car was parked in the road side. The staff was very polite and helpful

room service may be a good option

Staffs are goods I tried food as well yeah good No problem on water supply.

Mosquitocharges for water bottle ( I am surprised).. Parking could have improved , no sheds

value for money

was charged too much for early check in (3 hours prior)

The location was easily accessible to other areas. Food was good

The staff at the reception, the lady was very rude charging more money than what was quoted. She did not have any experience in customer service. Also not ready to explain the charges as she was not aware of the process or the procedures. They made the situation very hostile. The rooms were clean but the lobby was smelling foul probably due to bad ventilation. We had also booked the party hall for our engagement event, they turned off the AC and WIFI and locked the toilets when we were nearing the end time of the allotted slot. This is very unprofessional and very embarrassing as our guests complained about basic amenities such as the toilet being locked. After spending 1.5 lakhs in this venue I would recommend people to avoid this hotel at any cost and chose a more professional and customer focused venue for your events and room bookins

Front office staff was good. Location is good.

Small room. At time I checked in I found the underwear and Banian used by the previous guest inside the wardrobe. Breakfast was not great Idali, vada and pongal. When I asked for dosa. They said no dosa. Not value for money. Poor house keeping. I stayed there for 2 nights. I ordered soup on day 1. Day 2 when i returned at night they never cleaned my room and clear the soup bowl .

Worth the money for those are doing business trips

Heater didn't work during my stay and food took bit delay to get prepared

initially we had few challenges in breakfast however it was fixed and good breakfast

I would have expected ironing box, dryer, etc.. which is essential for visitors

Location

No ventilation smell inside room

One of best hotel till my date... Excellent staff support and great atmosphere which makes me clam and relaxing.

Facilities, cleanliness

Very good

Breakfast was the same everyday and was quite dry... otherwise all ok.

not up to the mark

there is no service staff

Cleanliness bad

Pleasant

Bathroom cleanness to be improved

Pleasant