Hotel O Grand Residency

Location

Charged extra money ..more than double the cost

Great friendly hotel to stay. Best availability. rooms were well maintained room was spacious and clean.

Rooms and bathrooms were very clean Good spacious rooms with modern amenities staff and very comfortable. This Hotel is fantastic, excellent in every way and we thoroughly enjoyed our stay.

Hotel property was neat and clean. value for Money Hotel. staff very friendly and helpful. Amazing stay.

Spacious rooms and good environment. It was worth and good value for money. Highly recommended for this.Room was good and manager was so corporative.

Good spacious rooms with modern amenities.Check-in was smooth. Courteous staff. Room was large and clean with good AC. Property was neat and clean.

We had arrived late in the night after a 13 hour long drive and the facility seems to be under renovation, there were no signboards and the manager flatly refused to take our calls. We made some frantic calls to OYO and they said that the facility was full inspite of receiving a full advance payment. OYO managed to shift our booking to a new facility but the quality of the stay was awful. Be careful when you book an OYO facility

Hotel located in very good area it is very good The room service is fast to respond and fulfil requests. Other than that it's a decent place for the price.

no issue at all

Loved the Downtown Location and Atmosphere. Friendly staff. Clean hotel. Beautiful atmosphere inside and outside around that part of the city

It was at perfect location. Heart of the city. Seems to be old hotel hence the rooms are very spacious

tv wasn't workingoutside food not allowed

Cheaters

Very bad hotel, they are cheaters. They just put up discounted prices and then when you go they say no rooms available and then after some time they say guest room available but at a higher price do you want it. Yesterday they did that for us and today they have done the same for another lady.On booking it was 413 and they charged us 1200 and when we asked for bill they said we will not give since using the bill you will complaint against us.

Nothing great with this property

The price of the room got doubled after reaching to property,I have given trust on Booking.com and blocked the room..but after reaching there price increased…otherwise they asked me to leave.Hotel was poor and they didn’t changed the bed sheet for two days…water was leaking on wall and it was smelled bad…this will be my last booking with OYO support,kindly take some actions about this property..

Noting

Worst experience ever I faced. It showing low price in the app and at property they demanding more money and after paying high price also they dnt even provide drinking water also. Very worst to experience this. Not at all recommended.

Bad

I was denied the room. Said it was overbooked and they dont honour online bookings.

Staff was good

The manager is totally a fraud. I have not seen a cheater like him in my entire life. First he did not accepted my booking and charged extra money. After paying extra money he given me non ac room, after claiming ac room he again demanded extra money which was double the total booking amount . Hence I had to reduce my stays so that I can manage an ac room. The room was not clean , basic amenities like towels and glasses were not there. For every little single thing rhe manager use to demand extra money even he was too arrogant and kept my extra money for water and did not provided the invoice after asking so many times.

Bad

I didn’t check in the booking that i have made from your application as the hotel receptionist told there are no rooms available with that price. So we had to book another room with higher price. And i have not received the refund till now. Power got disconnected at 3am and in called he told there is no generator so we had to be in there for 2hrs without electricity. Worst customer service from booking.com they will never help you on this situation. Customer service people will put you in hold and they will cut the call, this happens to me when I called them regarding refund.

They took extra 1500 rs to stay and told that booking from website is a fake process Not provided breakfast as it was included in the booking

No cleanliness

I didnt like a bit in my whole life. Very bad experience of one day stay.

Had a trauma and totally frustrating day in this property. Rooms are not clean at all. Very bad and they charge 1000 for 2 hours of stay. Quarrel with them. I would recommend everyone not to go to this property.

Bad

In the Booking website it shows 400 Rs. But when I went to the Hotel they asked me to pay an extra 1200Rs. If you ask like this, please mention it on the Booking website itself as 1600Rs. Why are cheating people like this. Booking website admin please look into this issue. Many hotels cheat people like this only.

Remove this from Oyo and booking.com waste hotel

they charge double after going to hotel, no AC, no TV, no heater, just waste of money