The Maples

Location, helpful staff, facilities new and clean, size of the room. Having Physio Therapy/Massage in the building

Nothing really. Having an onsen for the guests would be great but there's onsen in the two nearby hotels so all good

Shuttle services. Staff. Proximity to ski lift. Ski in/out

Great location with parking lot

Breakfast is cold and boring

I loved the location and being a ski in/ski out hotel. Also a short walk to many restaurants. No complaints at all and I’d stay there again.

Great hotelVery spacious roomComfortable bedsGreat location for skiing straight out

We had an incredible family ski trip staying at Maples Niseko. The apartment was spacious, modern, and well-equipped—perfect for a family. The location is unbeatable, with true ski-in/ski-out access and just a short walk to restaurants, shops, and rentals.The absolute highlight was the staff—every single one of them was amazing. They consistently went above and beyond to help us with everything from lift passes to local tips. This includes the flawless online guest service staff that helped link all the ski packages and transport services together. Their warmth and attentiveness made our stay feel really special. That said, there were a couple of small drawbacks. The housekeeping is quite limited—light service every 2 days, and even the major service every 4 days wasn’t quite up to the proper cleaning standard you’d normally get at a hotel. Also, the beds were quite firm and not very comfortable.Despite these minor issues, we still had a fantastic stay and would happily return. Just a few tweaks and it would be truly perfect.

The location of Maples Niseko is the best in town. Apartments are spectacular, big comfortable well equipped. Best future of hotel is ski in ski out, is supper convenient if you stay with kids.Great service, nice friendly staff.Highly recommended

We stayed with a large group requiring two two-bedroom apartments, four people in each apartment. The room facilities exceeded our expectations, and we didn't realise each room had an on-suit, meaning there were no shared bathrooms— amazing! The shared space was big enough and comfortable for four people. We came for the snow, and the ski-in ski-out from the locker room was amazing - come out onto a green/learners runs with easy access to lift and gondolas to venture out. great location central to town.

great location and perfect comfortable size for a week stay. and great amenities like the washing machine and Netflix link

the pillows were uncomfortable. too big and hard

- ski-in, ski-out property with very convenience rental system- concierge and front lobby staff were very helpful - free shuttle to places in Hirafu

Amazing property. Ski in ski out. Friendly staff mostly native English speakers

Would love to have an onsen on property

Convenience! Ski-in, ski-out resort with seamless one-stop service (rental and return of ski equipment, airport transfers) all arranged via hotel concierge.

Housekeeping crew left the main door of our apartment wide opened after cleaning! And, this was discovered by us after we returned from an entire day out on the slopes. Thankfully, nothing was missing but things could have gone very wrong for us. We have lodged a complaint with the front desk but have not heard back from the management as yet.

The rooms are complete..The penthouse is very big and spacious recommended for Family.

Convenient location. Literally just near the family chair at Hirafu. Near ACE gondola too. I can do night snowboarding/skiing until 7pm and just jump right to this place. Our place has nice view and lots of space.

A little expensive but still good value for money.

Maples was absolutely sensational, staff, view, location. Rooms spot on. We fell in love with the place. See you next year

Nothing, we had to leave

Clean new facilities. Great staff. Ski in/out hotel

no improvement needed

Love the apartment and spaciousness! Wonderful staff who helped us a lot since it’s our first time in Niseko. Concierge personnel were exceptional in providing suggestions for dining and ensuring we were safe in getting there and back to hotel. Absolutely wonderful experience we all had. Will definitely return to Niseko again!

There were occasions where I did see ice at the doorway. Nearly slipped too. Just ensure that the walkways are safer for guests.

Spacious Room and perfect layout for family with young kids. Love the ski to door access with heated private locker.

No onsen

Location , staff, service

Great location for ski-in-and-out. Lockers were spacious and warm without any mouldy smell. Rooms were extremely spacious, beds were extremely comfortable. Love the heating, it was consistent and constant. Pleasantly surprised that there's a mini dishwasher. Sound proofing was fantastic. Love the color scheme of the whole place. Staffs were friendly, knowledgeable and ultra helpful (especially Oscar who helped us so much), communication were not a problem at all as they were all well versed in English. Lifts were spacious and bright enough. Whole building was modern. Love how well the processes flow from ski equipment renting to transportation.

The folding door at the washing machine area kind of obstruct the main entry the the house, pretty inconvenient when we had to get the kids ready and everyone's crowding at the doorway. Dining area aircon looks like it's gonna transform into optimus prime anytime, weird model of aircon. Wash basin in toilets did not have warm water so water from tap so water was icy cold. Didn't allow late checkout or extension by just another hour for my baby to nap, can only blame it on it being so popular that the turnaround has to be fast for next occupier (what to do!).