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Top Amenities:
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Show 2 Verified Reviews
Mercure Koh Chang Hideaway offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.Taxi and car hire offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Koh Chang. Visitors can take advantage of complimentary parking directly at the hotel.Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements.Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal luggage is achievable at Mercure Koh Chang Hideaway due to the hotel's laundry service ensuring your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Smoking is limited to specified smoking zones.Each accommodation at Mercure Koh Chang Hideaway is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Mercure Koh Chang Hideaway, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker and mini bar at your disposal.Mercure Koh Chang Hideaway offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.Experience an amazing evening effortlessly! Have an enjoyable night without venturing beyond the premises at karaoke rooms and bar. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Mercure Koh Chang Hideaway provides a superb assortment of leisure amenities for guests to enjoy.Experience the unique private beach at hotel, offering exceptional direct access to the ocean just for you.Unwind after a long day by stopping by massage, hot tub, steam room, spa and sauna to rejuvenate your senses.Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
Check-in:
After 15:00
Check-out:
Before 12:00
Pets:
Pets are not allowed.
Important Info:
A security deposit of THB 1000 per night is required upon check-in for charges or damages during the stay and will be refunded upon departure. br/ Breakfast is available at the hotel at an additional charge. Please contact the hotel reception for more information. br/ Breakfast price (optional for guests who book on Room only rate): br- THB 460 per adult per meal br- THB 230 per child per meal br/ For guests booking a room with breakfast included. one child under 12 years old will receive breakfast free of charge. brExtra fees for extra beds and breakfast will be collected at the property. br/ Maximum 2 children under 12 years old stay for free if using existing bed. Any additional child will be charged an extra fee. br/ Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information. br/ The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Features & Amenities
Highlighted Amenities:
Amenities & Services:
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Good area for relaxing
Cons -
- We had booked 4 nights, nonrefundable with our 4 year old child. On arrival we were informed about a big group having a celebration with a heads up it could give a little bit noise pollution. After checking into the room we smelt a odor of mold. As hotel was sold out, reception was not able to do anything about this at that moment. The next day there would be options. The hotel room did not meet the standard of Mercure hotels. Through the mattress you could feel the spiral. Besides that there were all kinds of dirty spots on the sheets. With the noise (far from being 'little' and this terrible mattresses our child could barely sleep that first night. You could feel the coil through the mattress. We complained about this with the reception. Meanwhile we went to the hotel restaurant for breakfast. With 100+ guest the was only 1 stafmember clearing dirty tables and 2 'chefs' preparing 1 egg each at a time. After the attempts to get an 8 minute boiled egg, I gave up. On both times even the egg white was still partly liquid. Trays of food were practically empty and were hardly replenished. After putting our second complain with the manager she asked for a change to solve the problems.The manager indicated that it was not our problem but because of the low season a few staff members were send home. An attempt was made to improve sleeping comfort by placing a topper on the mattress, which did not help. The second night our child and us again had a worse sleep. The second day there was no improvement at breakfast. As a final solution the manager wanted to upgrade us to another room. Which we declined. After two miserable nights and the bad experiences at breakfast in the hotel we no longer had confidence in an acceptable solution. We would not let our holiday be ruined by this mismanagement of the Mercure staff. We checked out two nights earlier than booked in advance. With more than 80 euro per night in low season you may expect more than this rubbish.
Business Traveler (17)
Solo Traveler (40)
Traveling as Couple (246)
Family with Young Children (283)
Group Traveler (83)
Total (1140)
Room Options
Superior Double Room
539 sqft • 1 Queen
Room Details and Photos
Standard Room with 2 Single Beds
259 sqft • 2 Single
Room Details and Photos
Deluxe Twin Room with Pool Access
sqft • 1 Single
Room Details and Photos
Deluxe Double Room with Pool Access (3 Adults)
sqft • 1 Double
Room Details and Photos
Standard room with 1 king bed
259 sqft • 1 King
Room Details and Photos
Villa With Private Pool
sqft
Room Details and Photos
Deluxe Pool Access Room
539 sqft • 1 King or 2 Single
Room Details and Photos
Location
Mercure Koh Chang Hideaway
111/1 Moo 1, Koh Chang Tai, Koh Chang, Ko Chang,