Hotel Raices Esturion

The Pool!!!! staff good. It is old but still a great place relax and swim.

Stayed more than one tima at this hotel Kept same level of service, friendliness staff and cleaning.

Not much

Poor breakfast, insects in the room, staff not helpful.

We liked the location , the garden and the pool. For a four Star hotel the place needs a huge refurbishment. The bathrooms are in poor state with tap knobs coming off. The bathrooms facilities must be at least 30 years old and need refurbishment badly. The waiters in the restaurant are very professional and the food is of good quality.

The bathrooms need refurbishment.

The pool and breakfast were excellent. It was nice and quiet.

It’s dated and a little far from everything if you don’t have a car.

good location

staff was not friendly, everything you asked for the direct answer was “no”, very bad customer service. Food was not good and smelled pretty bad. Overall we had a very bad experience even tho we tried with the food several times. I do not recommend, there’s beautiful hotels in the area with better prices, and places. Rooms were old and they look beaten up

Location and tennis court

Service, availability of the people

We stayed only one night, but it was very nice, the staff was very friendly and the room is really beautiful, with a beautiful view from the balcony, it felt like being in the middle of the forest. The breakfast was also very good, everything was delicious and the check in/check out process was very fast.

Because of the location, you don't feel like going out at night or without a car, the city is apparently very safe, but you don't feel comfortable.

The location was a bit out of the way but it was nice, open space. Big hotel, with nice furniture, pool, but you can see it is pas its heyday.

The staff is by far the worst of the hotel. We arrived at 10am. Check-in is at 2pm. We wanted to get changed to go on a tour and they didn't offer us a room to do so, altough the hotel was half empty :-/. One day we ordered a caesar salad to our room 1:15h later I go to reception to cancel the order, as it was too late to eat and the receptionist was super rude about me wanting to cancel it. Told me to go to the restaurant and cancel it myself if I really want to cancel it. I went and saw the receptionist call the restaurant manager (restaurant and reception are 10m apart).In the breakfast, they don't let you make your own sandwitches to take on trips as they want to charge you for a "picnic box" ?

What I liked most was the ease of check-in, the comfort of the room (very spacious), the practicality of the parking, and the location, in a very nice area of Puerto Iguazu, not so touristy and very serene, very wooded, with nice cafes nearby and places to stock up on drinks and fast food. The room service also works very well. The hotel is located in a forest garden, with green spaces all around the rooms, a spacious lobby with a veranda overlooking the entire property, and comfortable armchairs to sit and watch the scenery or chat. All the staff is amicable and extremely professional.

The hotel lived years of splendor, I remember going a decade ago and everything was brand new. Maybe the building and the rooms should be touched up a bit. On the other hand, the TV in the room is tiny, and the internet in the rooms does not work well, I mean the free internet. Nevertheless, the balance is excellent.

It’s old fashioned and decorated with lots of wood. Breakfast was okay, could be improved by adding bacon, sausages, etc. Decaffeinated coffee would have been nice.

Rooms need to be updated. The air conditioning in the room barely cooled. During the day the room was hot and humid. The hallways are not cooled, only a small section in the lobby was cooled. The restaurant service was not good, it was extremely slow and the food was mediocre at best. Food in the pool area was not good.

Bed, breakfast and restaurant. shower, pillow, tennis court, sauna, everything.

Super hotel in silent neighbourhood. Great breakfast and very close to three borders point.

Swimmingpool open only to 8pm but that is a first world problem ?

Good location, nice staff

Fairly basic rooms but good value for money

Good location. Great swimming pool - very clean.Big rooms and exceptionally comfy beds.Good free WiFi throughout hotel complex.Rather ‘aged’ facilities but very clean and good value. Would recommend.

No tea and coffee facilities in room & no option to purchase at certain times of day when restaurant closed. No functioning bar in the large foyer / or on poolside - missing a trick there.

Nice propertyOnly negative the restaurant ( Not for breakfast)

Njce property, comfortable, huge- clean swimming pool. Reception and rest of personal very kind and helpful

Location is really good

Check-out Is at 10am, air conditioning doesn't work

beds, pillows and sheets

Very nice and quiet place, perfect for family vacation

Building need update asap. It looks like a great place back in 1980

location

BE CAREFUL, THIS HOTEL IS NOT 4 STARS! much under quality. We had issues with the very poor communication, nobody answering our several questions we asked (and reminders) to plan our stay, incurring in high costs afterwards. The staff knows the answer but they simply never answered. Our question was how much must we pay once we arrrive, they simply answered what the exchange rate, and they didn't state the commissions and taxes increases the price more than 30% than what is written in booking. The staff didn't say sorry, on the other hand they were obstinate. In general this hotel is not at all 4 stars, quality in general is not optimal and the room card didn't work some times.