Exe Hotel Cataratas

Great location

It’s not a 5*. It was super cheap and you get what you pay for. The towels are all torn the bathroom is awful. They don’t have anyone to help with luggage to your rooms. They have cocokroachea everywhere. Breakfast is awful. It’s just not what any 5* hotel is. But like I said you get what you pay for.

The experience at this hotel was terrible. The staff were not cooperative at all and were downright rude. The receptionist, in particular, had a horrible attitude and refused to help us. She answered us in a very bad manner, turned her face away whenever we asked anything, and overall we felt there was no reason for her rude behavior. We even asked if there was a problem, and she just ignored us. It felt discriminatory, and honestly, no one should go to this hotel because they are uncooperative and everything was just filthy, including the bedding

The massage

Missing amenities like a phone hair dryerTv remote. Licking toilet. Had to change room.

The room is spacious.

Poorly maintained. Things are broken: shower faucet (had to call the maintenance to show us how to get hot water using the broken hardware), rusty bath tub, broken coat hangers…disabled the key card before checking out. Other amenities are so so.

Pleasant

I booked half board - which normally means - Breakfast and dinner included - and yet they did not nknow what is meant and I had to pay for our dinners - this was discussed with the manager as well and still we had to pay.

Helpful staff and location

the bath taps needed fixing so I reported this to reception

The location is good, and the hotel has potential. It’s clear that it was once a great property

The hotel is in a terrible state: dirty, old, and badly maintained. During our stay, there was no water — not even for a shower. On top of that, they tried to overcharge us significantly. The price on Booking was €247, but at checkout they wanted to charge us nearly $360 by converting the amount into Argentine pesos without a proper explanation. I only noticed because I asked for clarification, and after insisting, I ended up paying $260. This hotel is falsely advertised as a 5-star property, but it doesn’t even meet the standards of a guesthouse.

Location, the facilities used to be good and the pool is still good. The front desk staff is excellent

Run down facilities, visible mold across several facilities ceilings and loose cables a real health and safety hazard. Badly maintained property. Food quality and service at restaurant is terrible.

The little jungle walk in the property and the jacuzzi.

The old carpet in the hallway.

The spa was most of the time empty, and it was great to be there after a day full of experiences. The pool's temperature is approx 38 degrees.The team was very nice to us and always tried to assist with every request.The hotel also has a 1.1km waking path into the jungle, awesome!

Unfortunately the hotel is very old, it seems that the walls were made from paper, you can hear EVERYTHING from the next rooms.The breakfast was not good in our opinion, very low variety.The outside pool is very dirty.Next to the pool you can find a game room, most of the games are broken.

Really nice hotel with great swimming pool and buffet breakfast was really nice!

Ordered some food in the evening and it wasn't great, a pasta that seems to have been made with leftovers from the buffet breakfast!

Comfortable rooms and friendly staff

Slightly dated, I would not rate it as 5 star, there was no tea coffee making facility or water in the room

Hotel from hell. We had to change rooms 4 times during our stay. No hot water. Fan not working. Door lockNot working. There was only one guy working. He was bell boy. Reception. Maintenance man. Duty manager Room was filthy. Hotel looks like it hasn’t been working since the 80s. Avoid at all costs.

EVERYTHING!

The restaurant was exceptional and the food was priced appropriately.Staff were very accommodating and helpful and the reception lady spoke fluent English

The shower handle would fall offNo window screen to keep mosquitoes out and let fresh air in, unfortunate since dengue is quite bad right now

Por service no wi-fi bad food

Food Very old stile

Hospitality was on pointHouse keeping was greatVery quiet and relaxing

The pool was filled with bugs… water was clear you can tell they manage the pool well except unfortunately they didn’t clean the pool with the net or vacuum and there were so many bugs floating everywhere it was unpleasant

You can tell hotel used to be mice

It took almost 1.5 hours to get a hamburger and salad. Very understaffed. Air conditioner never really cooled room and was relatively loud

Basic offer of breakfast. Pool was good. Massage dxcellent.

A kettle and drinks in the room would have been good.

WiFi work okay

- the building, carpet and furniture is old and not well taken off (pictures included)- big cockroach in my bedroom bathroom (picture included)- loud speaker in the pool area could be heard echoed though my room- hotel arranged for a taxi to bring me to the falls (taxi was out the front). On the way back from the falls I asked to be dropped off at the local store nearby and I could walk back to the hotel. The driver said no problem, he didn't mind dropping me off at the store, waiting a few minutes then dropping me at the hotel. I was in the store for around 3 minutes. Then when I was dropped off at the hotel I was charged 8000 pesos (~$8) for the stop at the store (3 minute wait). I was then told he didn't accept credit cards (even though the hotel reception told me the taxis would accept credit cards). As a result the hotel charged me an additional 10% extra on everything (in addition to the 8k pesos the driver added on). The hotel never told me about these extra charges so I felt a bit cheated.

The lobby area and pool have been renovated. Breakfast was adequate.

The rooms need major renovation. The pool area was very noisy until 1:00 am with a group of kids from a school. It was hard to sleep.