Serenade Punta Cana Beach & Spa Resort

For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. Upon check-in, guests must present a photo ID and the credit card used to make the reservation. The credit card holder must be present. If this is not possible, please contact the property in advance. Special requests are subject to availability upon check-in. They are not guaranteed and may incur a charge. Please note that reservations of more than 5 rooms are subject to conditions and charges. The property will contact you directly. Early departures carry a charge equivalent to the 2-night rate. In the event of an early departure, the hotel reserves the right to charge the amount corresponding to the remaining nights of the originally booked stay. Amounts shown in the guests' local currency is an approximate calculation. The amount must be paid in DOP or USD, according to the exchange rate at the time of paying. Cots are free and subject to availability. In accordance with local legislation, reservations paid by credit card will be charged in the local currency, according to the exchange rate established by the Central Bank of the Dominican Republic. • September 15 to 30, 2025: The waterslides will be partially closed during this period. • September 27 to 30, 2025: The children's play area will be completely closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.