Hotel Carmelita

Staffs are very accomodating.

It took 1 hour for Checkout. We were waiting for 1 hour in the lobby. We heard that they are understaffed.

Pool and massage

Room to darkInternet is very bad The room is not sound proofThe pool is not unlimited to you

there were cockroaches

dirty and broken shower head and heater

Location is good

The room is not really clean, towel bath math and rubber bath math is dirty...bath towels are not presentables and the room is dusty...breakfast is a bit salty..before check out maintenance people are knocking at the door.

Location.

- Staff did not update my request for reschedule despite them having personally confirmed the change in schedule TWICE.- Staff also tried to escape from their accountability by trying to hand me off to another group of guests staying there (take note, this group are complete strangers to me)- When I refused (obviously), staff told me to book again via this app for the day in conflict instead of them fixing their mistake at their end- Another staff finally came to fix things but the first staff REPEATEDLY mentioned that my last night's stay will be taken off their personal expense—which is borderline guilt tripping as if it's my fault THEY made a mistake :))

it’s good and safe. The room is clean and comfortable.

The place is in a good area so many places to go to the mall is down the road and there are plenty of stores around ..... The Staff and the OJT was amazing I felt so at home with the staff very good people will be back again soon... ?

The staff was professional and the pool was nice.

The upper management needs to take control. The food menu is horrible. Half the items don’t exist. Too much noise at 0700 in the morning!! I requested a early check in at 1300 and was ignored by staff. Next time, I’d recommend commenting on the customers request.

I like the family suite— pretty spacious. Very good for five people.

We were supposed to be leaving by 11 am sharp for shuttle bus to go to the airport but they were 5-7 minutes late. Had to call them twice about the trolley for our luggages. Not dramatically delayed but still, I value punctuality.

Restaurant on the premises.

Having to change rooms because bathroom doesn't work, refrigerator changed out three times and still not working plus no phone working in room. Trying to charge my room for what had already been paid for in the restaurant and showing receipts to prove the double charges. Hotel was definitely not what the pictures projected it to be.

The location is accessible and near the mall. The air conditioning unit is also working well.

Check in time is supposed to be at 2pm. We arrived at the property at 2:30 and the room is not yet ready as the there are no linens yet, as what the receptionist told us. We waited for an hr at the lobby. When they informed us that the room is ready, we then proceeded only see the room floor wet (someone just done mopping it). It should’ve been ready before check in time. The remote control for the TV and AC is also difficult to navigate as the battery might have been running out. We did not enjoy the balcony as well because there is a construction going on just across it.

Perfect location, it's in the center of the city and within walking distance of malls and restaurants.

Room service and facilities

so so breakfast

shower was defective, room is old and cramped

The staff are pleasant and helpful.

I did not expect that the room will be that small with the price that I paid for. Space is too small. The staff knows that the room is small, and they only offered to check on other rooms with the same rate after I ask them if the rooms are really that small and tight. I hope they can improve their rooms and update the photos online as the photo vs actual is not the same.

Improvement is needed in the Water Supply.The water is too slow - close to none. Anytime of the day, the pressure should be strong enough and a water heater should be available.

Poor, not recommended for traveler

The experience is not good. Value for money: Poor, not valuable, should i picked other hotelsFacility: Pool is not clean which is the reason why i booked to this hotel. CR doesn’t have vent, technically smell stays the room. At 11:30 AM, we notified that we are checking-out at 12 via phone, and yes they turned off the aircon at blower but kept the lights on. How inconvenient and why do you need to do that when you know people are still inside the room.

none! the worst hotel experience ever!

everything! booked with 5 persons with free breakfast but only 4 person was given. additional fees for extra towels, eventhough 5 person were booked, given only 4 towels.rooms with insects rooms smells badwater heater brokenshower not workingpool is not free! additional 200php each person!water coming out from the faucet is black!

The swimming Pool is Very relaxing

The bar closes early

The pool and other activities conducive for family

Bad

The receptionist was so rude.