New Wave Hotel

Very good value, for money. very friendly staff

bed was very low. and gave me bad back. also music playing very loud. from bar. few doors along

The breakfast was okay. The location was great!

The cleanliness of the rooms could have been a lot better.

John the owner was a great help organize a tour for us.Breakfast was lovely but not always a buffet you have to order from the menu was great save on waste in the quiet times.Dinner was lovely we had there.The pool was clean and tidy.

The bed is a bit hard.The lounge was very low. Nothing to sit on the balcony Hot water takes a long time to come through.

Bad

Dear Booking.com Team,I am writing to report an incident during our stay at New Wave Vung Tau Hotel, booked through your platform ). Our stay was from December 21st to December 22nd.Initially, my wife had exactly AUD 1,000 in her purse. Due to the absence of a safe box in the room, we left this money in our bags. On December 22nd, after going out with some Vietnamese Dong and leaving the bags with AUD in the room, we returned to find AUD 50 missing from my wife’s purse. We initially thought it was a counting error, so we didn’t report it to hotel management. However, the following day, December 23rd, after again leaving the purse in our hotel room to go out, we discovered an additional AUD 100 was missing, totaling a loss of AUD 150. Despite keeping the room keys with us, the housekeeper had been inside the room for cleaning.We immediately contacted the hotel management for assistance to check the cameras. Regrettably, the interaction with the hotel manager was far from satisfactory. Before conducting any investigation, he assured us that no strangers had come into the room and that his staff had not stolen anything. The manager was defensive, and upon suggesting mediation through Booking.com, he threatened us with a negative review, which was highly unprofessional for the following reasons:1.The significant amount of missing money cannot be overlooked.2.The refusal to investigate and the defensive attitude of the manager are alarming and do not align with the standards of customer service we expected.This experience has been distressing and disappointing, as we trust Booking.com for secure and reliable accommodations. We kindly request your assistance in addressing this matter and ensuring such incidents are prevented in the future.With no physical evidence, I suspect that the staff had been stealing our money. I would like to share our story in a review so other customers can be aware of this hotel for their safety.

No customers, so no buffet, paid 3,333,333 vnd for ocean view's and couldn't see the ocean, so I'll never stay there again ☹️☹️☹️

Breakfast was quite good (there was Pho the cuisine I like most on the day I stayed). Hotel has separate areas for rooms and pipe houses. Swimming pool is very good, free parking. Worth the price after all.

Loud music noise at night from the club in front of hotel which is not owned by hotel.

great location, near good food and walking distance from night market. toilet is big and has bathtub

was abit sandy when we first entered the room.

Convenient

Mix up with the rooms. Nothing like what I booked. They said I booked a circle wooden hut outside the motel. The website I booked didn’t even have that accomodation to be able to book. The whole situation was handled badly by staff. Eventually sorted and manager apologised.

Nhan vien very friendly

Have to change room 3 times in the first day. Either no hot or cold water. Toilet was not work properly.

Breakfast just ok. Very easy to access the beach.

The bed very uncomfortable. Next to the hotel is the Unic Lounge soo soo lough at night. We could not sleep. The windows frame was broken. A lot of dust and a hot air get in the room.

Breakfast was okay, good Vietnamese food but a buffet should have more variety of Vietnamese foods.

Overpriced room for value and bad staff service. Reception would not show me to my room and no one helped me with my bags. Spa bathtub in my room did not work. Wifi did not work and when I asked for help, staff tried leave me with the task to install a router myself. Very noisy club next door. Also guests have to pay extra to use the pool!!

staff is very disrespectful. i went to VT city on 1:38 pm and requested to check in, but their staff (i think she is a m

staff, location my room and facility

Location, service was great. The recepcionista and staff working at the pool bar were great. The breakfast was also amazing.

buan an sang co nhieu do hoai. ngan

wifi kem. bua an sang kg da dang

Passable

Good

Good

Pleasant

Passable

Very good