Hotel Rockfort View by Park Elanza

Staff was attentive but definitely communication was an issue In order to get somethings done.

The quality of food in the restaurant was very poor.

It actually exceeded my expectation, truly. We were to stay for 1 night as a transit and I thought let's jjust book a hotel close to highway and leave early in morning. Upon reaching I was amazed to see how grand it is. The staffs are good and the facilities are top notch. They even have a money exchange facility.

Don''t ever book travel from this hotel as the price we paid was too much (yeah we know) but we had to.

Good value for money and great location

Booked through booking.com and no option for complementary breakfast

Staff are good. Location was excellent.

Location below flyover was very hard to find and come to. Cleanliness in some areas was lacking. Value for money is poor.

The roof top restaurant

Bad house keeping service . Dirty toilets. Not polite staff.

Tasty breakfast with variety , good location at a short distance to all important locations

AC control in the room was not working - Became too cold

Good Stay at the hotel for a family trip , meet all our requirements in the room.Parking a van was difficult since all are occupied and prime location cant able to park in front or road side of hotel.Staffs are nice and good. will visit again for sure.

Parking area could have been better.

It was centre of the city

Safety. We were couple staying the room. All of sudden someone knocked our door and asked us to open around 10:30 pm. When I asked why, they said they want to see who is inside. When I shouted back they left. There was no help or response from the front desk

Good and big rooms

Bathroom Shower near the door

Dinesh at the reception is very loud and unfriendly I missed my AirPod at the hotel and they never returned I even shared the AirPod last location pic on my cell but he did not return he kept saying it’s not at the hotel.

The hotel washroom was not clean also the lift is very scary

Loved the view. Room service was excellent. Room v spacious. V good service.

breakfast not provided as it was online booking

staff response

Good ambience, spacious, good customer service, tasty food, nice location.

Food was high quality

Needs refurbishing. Fridge not cold. Bathroom needs updating. Technology needs overhaul.

Good accessibility

We had a mixed experience during our stay. Firstly, I would like to compliment Mr. Gerard for his excellent service. He was courteous, allowed us to view the room beforehand, and explained everything thoroughly, which was much appreciated.However, there were several issues that need attention:1. Room Cleanliness & Maintenance: The bedsheet was dirty, and we had to give reminders for housekeeping to clean the room. Additionally, the room door could not be locked or fixed, forcing us to use a pull-and-push technique. This was inconvenient and felt unsafe.2. Breakfast Service: The buffet was underwhelming and did not resemble a proper continental breakfast. By 9:00 AM (though breakfast ends at 10:00 AM), most trays were empty and not replenished. Pancakes lacked honey or syrup, and there was no clear indication of additional items available for order. Staff also mentioned “closing soon” far too early, which felt unprofessional.3. Facilities: The gym was not ready for use, and the pond was poorly maintained, appearing filthy and potentially serving as a mosquito breeding ground.On a positive note, the serene ambiance with a beautiful Buddha statue and mountainous views from the terrace stood out as highlights of the property.While I understand this is a three-star hotel, addressing these issues can significantly enhance guest satisfaction and ratings.

Spacious parkingLocation

Fix and repair taps and showerDelayed food delivery in the breakfast buffet

Staff were polite ...ambience good...quiet and calm...liked the food also..I am happy and would recommend it to all...⭐⭐⭐⭐⭐???

Only the room

House keeping was nit good. The wash need to be refurbished, that taps were leaking. Hot water was not a available

The friendly and helpful staff. The large room with a view of the Rock Fort Temple. The roof top restaurant with really good food. The range of food for breakfast.

Everything was OK. A few more tea bags would have been nice.

Good location

Wash rooms need to be maintained and updated, specially the taps, shower etc