Grand Gardenia Hotel

Location and Housekeeping is good.

Staying for 4th time....Front Desk Hari needs to be trained for Hospitality ..and to dealt with customer....talking rude over phone and not helpful..

Situated in between Trichy airport and city. Less crowded and best location to avoid last minute traffic jam. The rooms and air-conditioning are very good.

I'm little disappointed with the receptionist. Initially, I booked 5 rooms for 1 day stay via booking.com. Unfortunately, our flight back falls on midnight, so we extend another day in advance before reaching Trichy via tele conversation so that we could take some rest and shower before heads up to airport to catch flight back. During my check in on the 1st day, I was informed that they will give us extra bed because it was included in my booking even though I said we don't need it. But they insist me. The next day literally we didn't stay at the hotel because we was spending our day at Srirangam temple and for shopping. Happened that during our check out, the receptionist charged me for the 2nd day on additional extra bed that they put without informing us about the charges earlier on the 1st day. Totally unacceptable and I feel like the guy had scam on me. Please have some courtesy to inform the guest about any charges so they don't feel cheated. Last but not least, the room lightings a bit dull and the breakfast is very simple.

Rooms are comfortable. Toilets are clean.

Receptionist inability to give proper information about the extra bed charges seems like a scam.

The only good part is the morning breakfast. Besides that it’s attached with Hotel Kannappa.

The rooms in bad shape including the cleanliness

Worst experience

Bedsheets were dirty obviously not washed from someone's last stay. But left there for the next customer hoping it won't be obvious. Meals at Kannapa were bad and won't come back. At one time the vege mushroom briyani had mutton bones in it and the waiter claimed that the order didn't specify pure veg. Hotel staff were expecting money at every point like they weren't paid sufficiently by the hotel. Gestures and strong reactions asking for money is stressful and unwelcomed for the guest and family. I'm sure the hotel imposes service tax to guest but staff are acting in this manner in a way indirectly demanding for money. I was told by my sister one hotel staff was meddling with the suitcase lock and was trying to open it thinking no one was looking at that time but immediately gave excuses when caught doing it. Staff shouldnt be acting in this manner when it relates to guest properties. The taps in the room were faulty rusty and not maintained. Would never recommend kanappa restaurant and the hotel to anyone due to the above reasons. It's not worth for the money and the food quality was horrible.

Modern, good value for money, good size room

Rooms needs to be cleaned better

Room and bed comfortable

Bathroom not very clean. Breakfast options not good at all. Tea and coffee not taste. Breakfast buffet no refill and no options.

Good location and value for the money

Elderly people find it difficult to climb first steps to reach the reception and the lift. They can arrange a wheelchair facility to take them to basement lift!!

Good location and spacious rooms

Hot water not available despite having informed about early morning requirement.Staff were in no mood to listen to requirement about swapping breakfast with dinner due to early checkout. They could have been bit flexible with their approach on case to case basis.

Neatly maintained and staffs were well trained and food was awesome

Breakfast is good in nature. 24 மணி நேர செக் அவுட் இருந்தால் நலம்.

விஜய் டிவி , பாலிமர் டிவி போன்ற மற்ற சேனல்களும் இருந்தால் நல்லது.

Good breakfast and location

bed linen was torn and old.

Attached restauant and all facilities. Helpful staffs.

contact over the phone bit slow, maybe communication service to improve

The location from the airport and the shopping area. 24hr reception

Very limited breakfast. The hotel is undergoing renovation works on one floor so the rooms offered in that floor tend to have some issue.

The restaurant in the ground floor served some very good non vegetarian food. The location was very convenient.

Nothing in particular

Breakfast was good.

Open car parking to be improved, it is uncomfortable during rainy session.Car parking facility up to the lift lobby to be enhanced.

I had stayed here in a Suite for couple of nights and enjoyed my stay. They had an amazing spread for breakfast. Since the restaurant was located in the ground floor, I was able to get good food even past 10.

There were two inconveniences though. One is the sound proofing of the room. I could hear people walking and talking in the corridor. The other one is a minor one which is there was just one soap for hand wash and bath. They could be a little generous on that.

The spacious rooms, great Staff and food

Could be a bit cheaper

Tastefully decorated well equipped rooms. Bar and superb Resturaunt on sight. Very pleasant and helpful staff. Well located for the railway station.

Outside of the city by 6kms so a tuk tuk or taxi ride to go anywhere.

Clean comfortable with good restaurants within

Sound proofing of some rooms can be improved