Gateway Chikmagalur (A Taj InnerCircle Hotel)

Property as such is good with good ambience

Service can be improved. Very slow service. Seems to be under staffed and hence delay in both check in and food service

The property was great and the staff friendly and helpful. Rooms were lovely.

The quality of the food was not upto the Taj standards

Serene environment, located close to the highway

Tea and coffee were not good.

Cleanines

Food taste and quality Service is very slow (room dining)

Liked the place and property.

Food option in buffet. Tables were not cleaned. Had to ask for cleaning on the first day. Next day was better. Chef could not be seen. coffee station shall be improved better, people have to queue up. Coffee was good though.From the bathroom water was leaking (gaps between floor and door). Entire bathroom was wet. Water was not there in day2. Once asked for fixing got fixed immediately.

Breakfast and location were both good. Also staff were very friendly and helpful. Especially the reception staff Gautam and Darshan were great in providing information.

One suggestion is fix the road leading up to the hotel as it is a little bumpy ride and correct the GPS location as it showed a different location.

Hospitality was awesome .Room was neat and tidy ..The staff were very knowledgeable and did helped us in providing suitable information .Food was very delicious and upto our liking

Na

Went there for 4 days with family, we booked a cottage which was in the middle of forest. Cottage size was huge and it had with a lovely sit out area. The property staff was excellent and was always ready to help the guest. Hotel front desk manager Mr Debanjan Basu went extra mile to serve us and was very helpful. Their dining staff was also very good esp Mr Ram and served us some of things which was not included in their buffet. Overall we had a fantastic stay, it was very relaxing and a beautiful property. They also used to have live music everyday which was wonderful

nothing I could think of

Location, greenery, landscaping, plants, birds

Food, Restaurant, Bar

Staff behavior, Dining and refreshments, musical night and cleanliness. Everything was excellent!

Breakfast:The breakfast was excellent. Amazing spread. Constantly refilled, so it was always fresh. Plenty of staff are constantly on the go, cleaning plates and glasses to replace the ones taken. Available to give orders for eggs or dosas as well. All in all, a very sumptuous breakfast.Room:Very spacious. Had a big enough bed for myself, my wife and son. Very comfortable mattress. Had a table and chair, and a big sofa. A good view outside the room as well. A couple of chairs on the balcony, which was excellent in the mornings. Spacious bathroom, with a separate shower area. It had a ceiling rain shower. Room Service:Excellent Room service. Very tasty food. All the dishes ordered were good. Indian, Italian and Chinese. Very good cooks.They deliver the food to your room within 15-20 mins, still piping hot and fresh.Staff:Very friendly staff. They were able to handle kids well, which is not the case everywhere.They could speak Hindi and English. Very understanding and always offered help for anything at all.Location:It's right at the edge of the forest area. The roads to the entrance are good, just a bit of a patch till the gate, but once inside you are totally in a different world. Had facilities for cycles, and an area to play basketball or tennis. Great swimming pool, a separate one for kids as well. Excellent facility to walk around the entire property. Plenty of greenery so you will never notice the heat outside even during peak afternoon. Excellent for couples, families and business trips

A little on the expensive side overall, but given the facilities and how far they are away from the main city, its still reasonable. But it is a point to consider as not everyone may be able to find the value in it.

Good breakfast & location. Excellent service !!

Bathrooms are a bit dated

The hotel was lovely.. the rooms were spacious and comfortable. Food was very tasty and the service and staff was very good.. the evening magic show and the live performances by the couple singing and playing the guitar was an excellent addition..the activities chart given to us during check in was a brilliant option and helped me planned my day for sightseeing..the gentleman managing the treks and activities was super helpful. The spa was good.. esp the lady who did the massage was excellent. My sr citizen mother enjoyed the experience and felt releif from her pain and aches. All in all, felt completely comfortable and at home, through our 2 night stay.. thankyou

Could have been at a hilly location so could have experienced the hills too

Ambience, cleanliness and quiet location.

Items ordered for the dinner were not tasty.

excellent property, food, staff service, cleanliness

expensive. they allow pets but pet charges are high.

Lovely clean rooms surrounded by beautiful gardens, it was so peaceful. Such amazing staff - so friendly and always happy to make local recommendations/support your activities. The quality restaurant and live music in the evening really made the stay special, we didn’t want to go anywhere else. Great spa treatments on offer with talented therapists ready to help you relax!!

No big faults; probably the pool area could do with a little more love to make it as cared for as the rest of the hotel, but a nice pool is not the reason people visit this region !

The pool is really old with half the tiles out or discoloured, Did not go with the rest of the property.

Breakfast menu was excellent

You are charging rs 2000/- for pet per day but Not providing a single meal to pet.

Amazing property . The staff is soooo helpful . I have never seen such hospitality. Mr ram Prasad and Subeya need specific mention The manager there was sooo helpful and helped us in all possible way

The property is amazing with all the amenities and incredible hospitality. Will definitely visit again.

Food needs improvement. I would say it is a 6 right now. We have been to other Taj properties and the food is always between 8-10.