4 Star Hotel
Citadines Prai Penang
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam, Malaysia View Map
1/57About
Citadines Prai Penang provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of Penang with ease by utilizing the services provided at taxi.The hotel offers complimentary parking for guests who arrive with their own mode of transport. Reception services featuring luggage storage are available to cater to your requirements. Repeatedly enjoy your best-loved attire with the aid of the laundromat available at Citadines Prai Penang.The hotel is completely smoke-free.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. At Citadines Prai Penang, a selection of rooms can be found that showcase unique design elements such as a separate living room.For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to a refrigerator. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries, bathrobes and towels for your convenience. Each morning at Citadines Prai Penang, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! Citadines Prai Penang offers an assortment of culinary varieties featuring halal choices, catering to all tastes.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Begin your holiday perfectly by taking a plunge into the swimming pool.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
794 Reviews
- Cleanliness
- 8.9
- Staff
- 8.9
- Location
- 8.8
What Guests Say
- “The brand Citadines itself promised good quality interior and kitchen set up. The toilottries with the brand Ink and water is superb.…”
- “The bed was super comfortable .Breakfast was good.TV channel was great Aircon was good”
Top Amenities
- Swimming Pool
- Restaurant
- Free Internet Access
- Free Parking
- Fitness Center
- Accessible Rooms / Facilities
- Pets Allowed
- Hot tub/Whirlpool
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/42-Bedroom Executive
- Air conditioning
- Baby Cot
- Bath or Shower
- City view
1/4Studio Premier Twin
- Air conditioning
- Baby Cot
- Bath or Shower
- Bathrobe(s)
1/4Studio Premier King
- Air conditioning
- Baby Cot
- Bath or Shower
- Bathrobe(s)
1/42-Bedroom Premier Room
- Air conditioning
- Baby Cot
- Bath or Shower
- City view
1/4Studio Premier
- Accessible by lift
- Air conditioning
- Bath or Shower
- Bidet
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What Guests Loved
Based on 794 reviews
Pros +
- The brand Citadines itself promised good quality interior and kitchen set up. The toilottries with the brand Ink and water is superb. Bathroom good. Bed and pillow clean. Towel smell good.
- The bed was super comfortable .Breakfast was good.TV channel was great Aircon was good
- The location. To take feeder bus for PIMB marathon.. Feel like home and with cooking facilities, washing machine, a toaster, English tv channels . Rooms are big with good size bathrooms.. Overall good
Cons -
- Dustbin smell durian. We booked three rooms. Some don't have lotion. No toothbrush set. Without double check we don't even know what is lacking. House keeping lacking of SOP. Shd check before presentimg to guest. We order twin bed. But they set up double bed. So need to re do. Bath gel also empty. Need to call
- The lift, had to wait much longer cause only got 2 lifts for 39 floors.
- The pots and pans can be clean. Its maybe the previous guest use it and dint wash properly... The water jug had mold. Called the front desk to change. The pots and pans we wash it clean before use it... Otherwise all good.
The brand Citadines itself promised good quality interior and kitchen set up. The toilottries with the brand Ink and water is superb. Bathroom good. Bed and pillow clean. Towel smell good.
Dustbin smell durian. We booked three rooms. Some don't have lotion. No toothbrush set. Without double check we don't even know what is lacking. House keeping lacking of SOP. Shd check before presentimg to guest. We order twin bed. But they set up double bed. So need to re do. Bath gel also empty. Need to call
The bed was super comfortable .Breakfast was good.TV channel was great Aircon was good
The lift, had to wait much longer cause only got 2 lifts for 39 floors.
The location. To take feeder bus for PIMB marathon.. Feel like home and with cooking facilities, washing machine, a toaster, English tv channels . Rooms are big with good size bathrooms.. Overall good
The pots and pans can be clean. Its maybe the previous guest use it and dint wash properly... The water jug had mold. Called the front desk to change. The pots and pans we wash it clean before use it... Otherwise all good.
Welcome coffee is good - rare. Parking is aplenty.
Breakfast so-so. Expected more for the price charged. Lobby not enough sofa for waiting especially when there is a big group.
House keeping was not done even turned on request @10 am. Need to made a phone call to the front desk to complain at 4:00 pm in order to received the service. Breakfast run out of food at 8: 30 am and not refill.
This is my 3rd time with Citadines (1st time @ Citadines Georgetown, twice @ Citadines Prai).Room was exceptional, complete with amenities. Room was sooooo big & comfortable.Breakfast was splendid.Staffs were friendly & helpful.Parking was perfect.
Booked for twin beds but was arranged one (combined). Called receptionist & asked to please help re-arranged. Waited for quite some time for the cleaning staff to come & do it (some might say I can do it by myself but since I clearly booked according to my preferences, so...).Receptionist staffs were a bit grumpy (maybe tired).Swimming pool area was full of used towels not cleaned/picked up by cleaning staff from night time until breakfast (I went night before & after breakfast still a lot of used towels everywhere).
The hotel is perfect , staff , facilities, cleanness
The location is very far from most of tourist attractions
Cozy small apt with kitchen corner and sitting room to cool down after busy daysComfort bedsCleanlinessHelpful StaffTop floor view
Outside ParkingLimited Breakfast buffet offer but enough to meet everyone's expectationsLimited food options (the good ones!)
Rooms are of good size
Checking in is very poor. Even though I reached one hour later than scheduled checkin time, i have to wait for another 45 minutes before I can get in the room. Breakfast choices are very limited. Location is far from Georgetown, where all the attractions are and you have to pay toll every time
Room space and layout.
Water was splashing out of the shower door because the shower door opened outward instead of inward.
Free coffeeGymRoom
Near to highway. Nice staff. Value for money
A bit confuse to car park
Overall stay was awesome. Easy access for food hunting. Rooms are very clean. Love the the concept.
Breakfast with limited choices.
Loved staying at the Citadines, Clean and organised rooms. Great breakfast options too.
The fact that we had to leave.
Convenient location. Very helpful and friendly staff. Comfortable bed.
We had 2 bdr unit and it was big insideIt had 1 king bed and 2 singlesWe had a problem with AC it did not work but we only found out about at bed time when we needed to put Baby to sleep so we did not call the reception as we did not want to wait until they fix itLater same day the faucet started leaking So no one there to inspect the unit before renting it outJust like robots do cleaning and no checking if any problems
Very little choices of food. Very little choices of beverage.
Wifi is slow. 5G internet cannot connect in the building.
staff and clenleness
No smart TV so not use of having TV in roomNo Remote for AC so need switch off/no is manual process
Spacious and clean
The trash only cleaned every 2 days
I had a great stay at Woodsburry! The place was clean, comfortable, and exactly as described in the listing. The location is convenient, with easy access to nearby shops and eateries. The host was really friendly and responsive, making the whole experience smooth from check-in to check-out. Would definitely recommend and stay again if I’m in the area!
Amenities & Policies
Amenities
Swimming & Soaking
- Swimming Pool
- Hot tub/Whirlpool
- Indoor pool
- Kids' pool
- Outdoor pool
Fitness & Spa
- Fitness Center
Food & Drinks
- Kitchen/Kitchenette
- Restaurant
- Kitchenette
- On-site accessible restaurants/lounges
Media & Technology
- Free Internet Access
Transportation
- Free Parking
- Airport Shuttle
Accessibility
- Handicapped Rooms/Facilities
Kid Friendly
- Family Friendly
General
- Pets Allowed
- No Smoking Rooms/Facilities
- Microwave
- Refrigerator
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 12:00 PM |
| Internet | Free Wi-Fi is available. |
| Parking | Free parking is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 and above can stay with extra bed, subject to additional charges. |
| Pets | Pets are allowed upon request. Charges may apply. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. br/ Pets are allowed with additional charges and payment will be collected at the property. Proof of vaccination and approved certificates are required. Terms and Condition applies. Please contact the property for further details and charges. Property has the right to decline pet stay if they are not qualified as per the Terms and Conditions. br/ Please be informed that effective 01 July 2026, our property will adopt a cashless payment policy. All payments will be accepted via card and digital methods only. We appreciate your understanding and support. br/ All guests must pay deposit of MYR 200 per room upon check-in. br/ Breakfast prices are effective 17 January 2026. •In-house Adult: RM28•Children: RM25 A damage deposit of MYR 200.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Location
G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam
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