Olanro Negombo Hotel

What went well•Mr. Renuka demonstrated excellent customer service. His approach was professional, courteous, and helpful.

Sorry For Late Reply I was busy.Concerns that need attention1.Front desk service: The lady at reception did not demonstrate basic customer-service standards; her approach and tone were unhelpful and unprofessional.2.Initial room condition: The first room we were given (before the change) had not been cleaned properly; the walls were noticeably dirty.3.Room change to 107: After we requested a change, we were moved to Room 107. Your staff member Mr. John mentioned there was a “small mistake,” but there was water collecting on the floor, which was unsafe and inconvenient.4.Pest issue: During the night, my wife and I were woken by a cockroach in the room.5.Pool safety: I invited my best friend’s family for a swim, but damaged tiles in the pool area caused cuts/scratches to our legs. This is a serious safety hazard and an embarrassment during what was meant to be a treat.

The pool was excellent and the service was perfect. They organized a tour around Negombo for a reasonable fare.

The staff were extremely helpful and friendly. I had a breakfast which was so yummy It was a short walk to the beach.

Clean room close to amenities very helpful staff and management

Pool not working on our visit required repairsCommunication understanding at breakfast time was a problem

It look so great and more space in the room also the manager is really lovely and make us feel welcome and offered me a room after I asked about the pool. The staff are really nice because they know that we are deaf couple with kids and they are helpful!

The pool was very welcoming, the rooms are comfortable and a good size and the housekeeper was lovely.

The hotel & fixtures have a modern feel to them but they just weren’t executed well. The hotel felt unloved & not looked after. The menu selections weren’t all available & there were no cocktails or smoothies either as they didn’t have a barman for the whole 4 days of our stay.TV did not work in our room, even repeatedly asking to sort it. Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles. We did mention this and were told they were aware of them and other guests were also having the same cuts too.When we first arrived our children’s room had no kettle & broken blinds, letting in all the light so they did move them the next day.I think they seem too distracted by all the additional functions/team lunches they run, so hotel guests are a second priority.They are all friendly enough though! We’re just sad the experience wasn’t as we were expecting…

Value for money, for the price offered this is an excellent value for money property, We had a stopover in Colombo before we could catch the flight, this hotel was excellent.

There are no computers or IT systems in the front office reception, they do the older way of papers and files, everything is managed manually, this is not much of a bother for the guest, i found this a bit strange.

The pool was very welcoming, the rooms are comfortable and a good size and housekeeper lovely.

The hotel & fixtures have a modern feel to them but they just weren't executed well. The hotel felt unloved & not looked after.The menu selections weren't all available & there were no cocktails or smoothies either as they didn't have a barman for the whole 4 days of our stay.TV did not work in our room, even repeatedly asking to sort it.Although the pool was lovely, all 4 of my family ended up with cut/sliced feet from all the uneven sharp tiles.When we first arrived our children's room had no kettle & broken blinds, so the room.was very bright but they did move them the next day.I think they seem too distracted by all the functions they run so the hotel guests are a second priority.They are all friendly enough though! We're just sad the experience wasn't as we were expecting....

Pool was not open for general public. And rooms had no intercom.

Location food for fit for the purposes.

The room was good and clean, we had to wait for the staff to clean the room since the previous occupant was late on checking out

When checking out they displayed a white board (which was not there when checking in) displaying an exchange rate which is very higher than the normal exchange rate and this was not informed when doing the check in. This was the 1st time for me I got charged in USD not LKR as a local for the booking I made through booking.comAnd the A/C remote was not working

Staff and friendly and help us to suggest the food and guide what is the best

Pool is not renovated and get injured due to the bottom of the tiling also, better to have bit clean as the Bedsheet in our room is not changed as kept previous gest used, saw some hair and dirt... We pay money and better change new and charge for the laundry.

Staff was not welcoming enough and wasn't attentive. No person was there to welcome. They charge you the room charges at check-in, and not at the time of checkout as if they don't believe the customer. Ac was not functioning properly.

The olanro Hotel , just remember this name for the best hotel in Negombo. I stayed for 7 nights at this hotel. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly, and extremely helpful. They always greet and smile. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials, including AC and fridge, all with fantastic views. I have no hesitation in recommending this hotel to all tourist singles and families who want to visit Negombo. Thanks guys

cozy room with swimming pool in front of your room.

list of menu for room service is not available in the room, I asked and they promised me to bring it to my room, but nothing happened

Location if the hotel Nice hotel for people who likes to relax.

Breakfast service was too slowAC was not cooling enoughSome amenities was missing in the room. Eg kettle was not available but in booking.com its says the room comes with a kettle.

Nice and clean place, great pool. very kind and caring staff always available to help.Restaurant and cafe at convenience made me feeling really comfortable.

Nice clean rooms and bedding.Nice big swimming pool.Attentive staff and always smiling.Had a nice Sri Lankan dinner.Breakfast was okay.at first and then asked if we could have a fruit platter included which made the English breakfast pleasantWe stayed for 6 nights.We would stay again.

Enjoyed everything about this place. The room was comfortable right by the amazing pool. The staff were really attentive and friendly, they couldnt do enough for us. We had some lovely chats with the manager . We were half board and the meals were very good.

We stayed on half board to attend a wedding there.The wedding reception hall is nice and spacious and the service provided by staff was excellent.The buffet was served in the adjoining hall and it prevented food ordour anddidnot disturb the guests.The room was comfortable with very clean linnen.The bathroom was clean.

We travelled a long way and arrived around 3pm. and needed a cup of tea as we were very thirsty. For the first time we found that there was no Tea/coffee, sugar, milk provided for half board...Though requested, refused to provide ☹️Next morning ordered tea but served very late.The swimming pool was not clean and some tiles broken and could injure...Despite above, I still would recommend this as a budget hotel and I believe that the few shortcomings will be looked into.

Pool - Good.Rooms were clean.Bed and pillow were soft and comfortable.Their menu said either English, Sri Lankan Breakfast.Both days we were offered only English breakfast and when we queried about the Sri Lankan Breakfast, we were told that you need to inform the previous night if we wanted the Sri Lankan breakfast. This was not made aware either during the check-in process or during our first day breakfast time.

On both nights, there were functions happening at their hall and the noise went past midnight. It was very loud and no one in the rooms were able to sleep peacefully