Harris Hotel & Conventions Malang

Breakfast menu is variable. Lots of choices. Mrs. Anita is the best. Caring, hard worker and treat customers like family. We feel so welcome by her and her staff. She should get employee of the month recognition.

Nice spacious room.Amazing staff.Laundry done in the same day.Restaurant really good.

No sugar free drinks at the restaurant/bar.Gym was ok, could be updated and improved.

If you looking for a hotel for a business or leisure; individual, couple, or family; the Harris Hotels and Convention Malang is probably the best option among other hotels. The hotel is very convenient for kids and elder people. The hotel provides standard room amenities and breakfast menus. The room was clean and comfy room, with enough space for our luggage. The staffs were helpful and friendly. The hotel offered decent price including additional breakfast for adults and/or kids. Special breakfast price for kids amazed me where other hotel does not have much for this option.

The cleanliness in the restaurant and public area rest room. Staff shortages can have a serious impact, affecting guests' satisfaction. So, please make sure your hotel staffs taking quick action and do not wait until the guests asking for cleaning the dining area and public area rest room.

The location is great. Near the river, outside the busy city center.Good ambiance for the family.The swimming pool is nice.The staff is friendly and helpfull

The room need a big maintainance. The curtain is dirty and so do the lamp. The bathroom as well. Is getting old and dark spot is clearly seen in the shower. The floor also dusty and not well clean.

The surriounding environment is nice. The facility aligned with a 4-star.

I think overall it's overpriced. Especially for breakfast price, the variety and taste didn't meet our expectation. There were power disruptions, though it was just a few seconds. And I couldn't believe hot water in shower room almost didn't work when I used it late at night.

Bar and outside area are very nice. Staff are great, very friendly and attentive.

WiFi and internet is awful.

the facilities were great, I used the gym, it was proper.The swimming pool was nice as well.Most of the facilities there are pretty good.

the room surprisingly dirty, the floor has a lot of dust. The price I expected was a decent clean, but this visit, the room was below expectation.

The villa had a large sitting area and there was a guard outside.

Airconditioning units both indoor and outdoor as well as pump at entrance of villa made so much noice that sleeping was impossible. It was horrendous and the complaint was not taken well. Despite the villa being a 4 person villa, it is equipped for just 2 and it is rather outdated. Very poor experience.

Staff always so friendly and helpful. Facilities are good for Malang.Food is consistent, reasonable choice of western food along with the local dishes.

Stayed here over 5 years ago, nothing has changed or been updated. Rooms are a little tired now, corridors could do with a lick of paint, but overall it's OK.Wifi is terrible in the restaurant/bar area, slightly better in the rooms.Should have an ATM for cash withdrawals on site.

The property was quiet and a decent location, with grabs easy to get. Pool was lovely all to ourselves as most people staying were at meetings. Staff were excellent in the restaurant - very attentive and excellent service throughout.

Stuck at the property for food as nothing else was really close by. Food was okay, could’ve been improved. Rooms were basic and not as pictured.

Location and environment are very nice.

Westafel in the villa 1st floor bathroom was not so good. Take time for the water to get drain.

The villa are very large and comfortable. Two spacious bedrooms on the first floor and very big and nicely decorated living room at the ground floor. Two bathrooms. The villas have 24 hour surveillance.Good breakfast with Indonesian and European options.

The pool is fun since it has slider and separate places between pool for adult / kids and but needs more for maintaining and cleaning. The breakfast also food, we can select the place to be seated indoor or outdoor. I think the variant for foods need to add more.

People can smoke wherever they wanted. Disturbing us who did not smoke and wanted to have fresh air.For the last 3 days, the TV cable did not work.No convenience store.

Nice setting,beautiful infinity pool and lobby. Open areas around the lobby gives cozy ambiance.bfast is good.

The room looks old enough need touch up. Some mold on bathroom area . You need to refresh

I have ordered a room that can smoke, but when I arrived at the location the receptionist did not want to provide a room according to the order that could smoke, broken old and dirty room interior.

The villa was tastefully decorated, clean and had comfortable pillows and bed.

Main Pool at the hotel could be cleaner.

Pool, staff

Food , location, expensive, bad welcome drink.

Have standards for 4stars hotels.

The food wasnt in good preparation, the location was far from the center, and their services. I have a food delivery but they cant help me to deliver it to the room.

The smiling face and the service. The overall facilities. I love the building itself.

Bit ages. Smokers in the building. Breakfast need to be improved.

Good location and convenient, lot of breakfast selection, food taste good.

Location too far from lobby, personal car cannot enter villa.