Ijen Suites Resort and Convention

Friendly staff start from the check in counter to the housekeeper, they are helpful and quick response.The breakfast is good with the variable choices.

The room and the view from there.

Ijen Hotel was good I stayed there a few times in the past. Sadly this time with no information the pool for kids was under maintenence. SAUNA was broken as always. But they have two. The second was also broken. The jacuzzi also broken. Breakfast was not good as usual also. I asked the attendent about helping me with a trip to Bromo. They gave me a price and I asked about if she could help me with discount. She told me to look by myself and didnt sound polite to me...I am glad we spent the day doing other activities otherwise my trip to malang with my family would be very desapointing. It looks like this time this hotel was not well cared.Sorry for the bad review but I honestly think Ijen should improve a lot.

Exceptional

Contact impossible. I left something behind, but none of the phone numbers or email worked. Very disappointed and still haven't been able to get through, even through Booking.com.

Plenty car space, we parked our car with no trouble

The breakfast was unexpectedly bad. The taste was the worse compared to others in my experience

Room, staff

The food was awful. Ordered the most expensive meat on the menu, and my flip flaps would taste better. Frozen meat cooked directly, so welldone with a row centre. Had a pillow with a huge blood stain on. Laundry man came knocking at 6 am ?. No double glazed window, so expect waking up every morning before sunrise for Muslim prayer. When I told the reception about all this she was laughing ???

the locationTowel clean

Breakfast

It was a nice experience! The staff was incredibly friendly, the rooms were clean and comfortable, and the overall atmosphere was welcoming. The location is perfect, and the service exceeded my expectations. I highly recommend this hotel and will definitely return in the future.

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The pool was lovely and the garden surroundsThe ambience was very nice

Concierge to speak some English would be helpfulVery hard to speak English in Java

Breakfast was awesome. The room is very comfortable and everything works well

My room was a little noisy and the beds are a little too small. At check out, the girl how no idea how to process my card. Took long. Maybe first day?

The hotel’s decoration is quite nice. The Tv in the room was a smart TV. The breakfast is okay (could have more non-Asian breakfast options). The hotel has a spa and you can book massages there. The shower water is hot which doesn’t always happen in Indonesia!

We booked the mount bromo tour through the hotel and the guide didn’t speak any English so I recommend booking it somewhere else.The pool is almost always not under the sun so it’s not very usable as Malang is quite windy.

Breakfast was very good. Lots of choice.

The temperature of the water in the swimming pool was really low :-(.

The layout and decoration of the hotel is very interesting including the koi pond and many trees which I like very much. I also like the clean cool water in the pool.

The breakfast is not good to be honest and my wife and I know how to compare it with other hotels of the same price range. The egg station is a disaster, the salad bar is not refilled and not interesting. The baked goods do not seem fresh. Honestly if I were the manager I would be looking to improve how things work in the kitchen and maybe get some outside expert help. Hotel Bumi in Surabaya does a great job with the breakfasts.

The location is very convenient, the surrounding is quiet, staffs are friendly, room is nice and comfortable. It's a perfect location to have a rest, yet easy access to get around.

Every table should have pepper and salt. The food should be ready. I asked for boiled eggs, the staff needed to boil but it took very long.

Friendliness of staff

Shower area was a bit dated. The sliding door from balcony wouldn’t lock

breakfast and pool

room 301 is noisy from the outside of the balcony. Staff pretend to be busy when guests are coming

the food is good taste

the air in the room look like not fresh i could open the window

we come to Malang quite often, for a reason. compare to any other hotel in town, this is the most comfort for us so far, so we always stay at this hotel

there was one time, around Sept 2021, they had to move breakfast to other building, next to the restaurant. it was very chaos, very not well prepare, dirty floor and crowded.

- Room cleanliness- Variety of breakfast food

- some bath facilities should be repaired

Near to Ijen area

There is no strict using mask.I saw a guest without using a mask running around.

Just near to go to Ijen Area

The room arrangement. Suddenly after stated 1 night we have been asked to move to anotger room since the room that we used it was already booked for other guest. Really dissapointing. We did not asked that room. Its from the reception from the beginning gave that room to us. They said its their mistake did not see and checked properly. After long debate, we still manage stay in that room without asked to move. But this is really made dissapointed.