Smart Motels Bert Hinkler Bundaberg

Location

Cleanliness, poor hot water, filthy air-conditioning, lead on to be a good room but is not.

Very clean, located near food, enough power points and parking was right outside my door.

Pillows on the bed, I like fluffy and thick pillows.

Convenience to amenities

Property looked ‘tired’. Not enough linen/pillows.

Disappointed

I booked the property because it had a swimming pool. By the booking.com advert the pool and tennis court and gardens looked very nice. On arriving the first 2 rooms had furniture all in the car parks for those rooms and people were yelling and swearing at each other. Very disappointed the pool was empty. The tennis court was overgrown with weeds and the gardens were untidy with rubbish lying in them. One of the side tables had a dirty mark on it and the shower floor wasn’t clean. I totally wouldn’t recommend this motel

Location was great,the manager was very friendly made check in very easy and check out . We needed 5 rooms under two bookings and they did very well to keep us all together rooms were very clean and the beds were very comfortable

The pool was out of commission. Had a huge crack in it ,looked like it hadn't been operating for a while . And to be honest the pool was a major reason for booking . . After more investigation on the booking .com site checking the questions it does say there is no pool but the fact that every photo shows the pool made it difficult

The room was neat and tidy with a dedicated parking space. The bed was comfortable and aircon worked well. Had a stocked bar fridge and full sized fridge. Location was quiet and peaceful.

Vanity was a little small with not much space to place toiletries bag. Would be difficult for a couple to fit everything.

Rooms were large and comfortable

Bit of road noise but not a deterrent to stay again in future

Pleasant

Fairly cheap/uncomfortable bed, room had a weird smell. Not terrible but not great given the price paid. Would choose to stay elsewhere given the choice.

Never again.

It was dirty in reception and I knew my room wouldn't be clean. It was uncomfortable and not clean. The people beside were given keys to a room that hadn't even been cleaned since last occupied!

Room wasn't clean smelled really bad was also ask to pay bond for 1 night

There was no fans internet didn't work air conditioning didn't work the parking was bad the worker was rude didn't receive my money back straight away so now Im stranded in bundaberg with my kids as I've now gotta wait few days to receive my money back

Very unhappy

The Aircon wasn’t working properly. The shower was really low water pressure. I got put in the wrong room. I paid extra for. Didn’t get a king size bed. The pool was absolutely disgusting. I couldn’t even swim in it even though I paid for that as well. It’s absolutely ridiculous. For this motel. The pool was full of algae and dirt I took photos , as I was hoping to get some money back for not being able to use the pool

Good location quiet, beds were comfortable.

Location is amazing close to everything. Room is well presented. Toilet is clean and tidy. The mini kitchenette is amazing too.

The room is a little bit smelly when you enter. Probably all windows and door are close when we arrive.

Location is amazing close to everything. Room is well presented. Toilet is clean and tidy. The mini kitchenette is amazing too.

The room is a little bit smelly when you enter. Probably all windows and door are close when we arrive.

We didn’t have the breakfast.

The town was experiencing a heat wave and after a very long day of driving we were looking forward to sleeping in cool accommodation. We discovered after we got back from our dinner that the air conditioning unit only blew hot air and there was no ceiling fans as an alternative way to get a bit cooler. We opened the window but it didn’t have a security screen and the people in the neighbouring room sat outside smoking and talking loudly so we couldn’t open the windows to have some fresh air to help with the heat and stuffiness. We were very upset. The manager was very slow to respond and couldn’t accommodate us in another room as they were full. Although, the next day, after we complained, the manager compensated us for the inconvenience. The second night was better as the air conditioning was repaired.

We didn’t have the breakfast.

The town was experiencing a heat wave and after a very long day of driving we were looking forward to sleeping in cool accommodation. We discovered after we got back from our dinner that the air conditioning unit only blew hot air and there was no ceiling fans as an alternative way to get a bit cooler. We opened the window but it didn’t have a security screen and the people in the neighbouring room sat outside smoking and talking loudly so we couldn’t open the windows to have some fresh air to help with the heat and stuffiness. We were very upset. The manager was very slow to respond and couldn’t accommodate us in another room as they were full. Although, the next day, after we complained, the manager compensated us for the inconvenience. The second night was better as the air conditioning was repaired.

Clean able to have dinner there and breakfast if needed good value

Rooms were clean and tidy

We picked the property so we could arrive early and enjoy an afternoon in the pool. The pool looked very dirty so we didn’t use it.

Bad

Rooms were dirty, furniture is old, pool doesn't offer even one umbrella for shade, the one guy on reception or whatever you call what that was should go find a job as a janitor at McDonalds

it was quiet and comfortable but still close enough to shops

Only the bond. wasn't told about it until I got there.