Sheraton Hohhot Hotel

location was good and felt safe. walking distance to some shops and malls. free bottles of water on each floor and in the room. free souvenir camel soft toy upon check out. check in and check out was efficient. clean room and comfortable bed.

the hotel messaged to say that there would be a welcome fruit basket upon arrival but there wasn't.

it has comfortable n clean room

the food were not available

The facilities are dated and unclean. People smoke in the hallways and room reek of the smell.

Italian cusine in the 2nd floor.

Location was quite isolated and hard to catch taxi.

Love that they have BBQ 烧烤 on site in the summers in their garden.

The location was good and the facilities were new. We enjoyed the swimming pool. The swimming pool staff were really friendly, we didn't have a swim cap and no cash in our pocket either. But the staff lent us a swim cap. Thank you for borrowing the cap.

Had some problem in front office, charged us less and then blocked the door lock system. But their problem solving was good. Had apologized, treated us so well, overall we enjoyed to staying. Next time will come for sure.

Its location is excellent and staff are friendly specially thanks to Robert who helped us a lot.

Daily cleaning is not good enough and not good enough customized service. There were 3 of us including my 11 year old brother but there were not stuffs such as slippers and toothbrush for him.

Disappointing

Pretty cold and unfriendly at check-in, dirty swimming pool, unfriendly massage receptionist, rich breakfast buffet but average food quality. basically and almost nobody speaking one word or English at least at front desk… well,for 5-star hotel I would be expecting something different, so I changed hotel after first night and found a super nice cosy hotel in the city centre… pity for such a big hotel name!

Comparing with other hotel, the location of this hotel have more quiet space, I really enjoy this. On the ground floor, buffet is good,to be honest, I think the breakfeast is more yammy than others times food. Staffs are kindness, reception staff specially more welcoming. They help me a lot and give some suggestion for tavelling. Really appreciate for all the help. Recommanding this amazing hotel.

Swimming pool is unavailble, hoping next time I could enjoy it.

The hotel is in good location and it is within walking distance from Hohhot train station. Food is great and hotel room is clean.

I received an email from hotel mentioned on complimentary fruits basket on Day 1 after I made the booking via booking.com. We didn’t get one when we check in to our room. I made enquiry at the reception and was told they will check it but did not get response from the hotel. There is water leaking from the air-conditioner.

Friendly and helpful staff. Comfortable bed and great view of the city from room.

Breakfast was good

All day dining area were little cold

Was very clean

Overall, I enjoyed my stay

Staff at the hotel did not speak English. It was bit challenging to communicate with them.

It was very shot time to tell about it.

It was smelling tobacco little bit when I did shut down room air condition. Also it was smelling in lobby area.

Staff were extremely helpful

Every thing was great.As with most things, it is the people that make it great

Lack of hot-tub as described in room description on Booking

Staff was very nice

Not clean

Room is clean

But no one speak english

breakfast