Arcadia Suites - Kampala

Nothing so far.

No value for money. Telephone system is not functioning which could be a huge security risk besides the inconvenience of not being able to access the services. Couldn’t control the Air conditioning temperature inside my room. Staff failed to fix the problem. Asked for slippers and dental kit, which should normally be available in hotels charging this price- surprisingly they don’t have them. Basically, it’s a big joke, so be wary.

The location of this place is great being next to Acacia Mall, Kisementi and the nightlife in the Kololo area. The breakfast is good.I would recommend for anyone travelling to Kampala for a few nights

The place needs some bit of TLC as it seems to be falling apart every time I visit it.

Most of the staff was good.

I had two visits, but The manager of the hotel made annoyed my visit

The bed

the breakfast was lousy and lacked basics like coffee. The staff were rude

very friendly and competent staff, the lady at the front desk was always smiling and went out of her way to helpnice, comfy rooms

breakfast was a bit basic... for one night I guess that's ok... but if you stay here multiple nights, it's going to get boring really fast

The nightly rates are very decent compared to many hotels for such a central location. Fairly good food selection for breakfast and access to the city center is a plus.

They should consider refurbishing the entire hotel. It must have been impressive in its prime, but years of heavy use have worn down the furnishings and overall facility. Additionally, more attention should be given to hygiene, particularly with the utensils and electric kettle, which I had to clean myself.

Location was goodGym is small but reasonableComfortable bedStaff service was goodThe room was soundproof which is a big plus when staying in Kampala

The room was much smaller than the picturesThe shower head was really small.There is no bidet in the bathroom.They charge for laundry services at exorbitant prices!As someone who has stayed in hotels all over the world, this hotel was completely reasonable and the most I have ever paid for the value it offers. I will not be staying at this hotel again due to the price and the small value for money.

the location

it a very bad treatment as they charged me more than i should pay and they refused to return it back although i proved to them. i advise everyone to get the receipts for every payment

The rooms are immaculate and comfortable. Spacious bathroom and cosy bedroom. The living room and kitchenette were compact but suitably equipped. The bed was great.Staff (especially housekeeping and restaurant) very friendly and approachable.The standard of food and service was high.

One point: The wifi throughout my stay, particularly in my room), was sporadic at best and safe to say atrocious. This affected my ability to work from the hotel and make calls to family. No signal for the TV either.

Clean , comfortable, quiet

Food, breakfast is very poor, no options

Good

Food menu has very less options in that too, most of them are not available.Water bottles given in the room is with metal cork, every time u need to use a bottle opener and you cannot close it too

Location

Elevator was broken, the phone in our hotel room was broken. We requested several times that they fix it so we can order room service but of course no one ever fixed it. It wasn’t until the last day they offered to switch our room. The cleaners were very rude.FYI if a guest requests if you can come at a later time. Respond in a nice manner, kindness is essential when it comes to hospitality. The employees at this facility failed at that.

We would like to thank all the staff at the hotel, special shout out to TEDDY at the restaurant, very welcoming lady and proffessional. Also a big special shout out to NELSON (front desk) he was readily available and always ready to assit us. Quite proffessional and a great problem solver whenever we got stuck..he was also very kind and of good demeanor.

The internet was on and off especially in the the rooms, and the TVs kept on hanging. However NELSON assured us everytime and also assisted all time when we could not get a hang of it. The management to check on the internet issue and also improve on the TV apps.

I was happy with the privacy and comfort... the wifi was perfect for me.

The extension telephone lines were not working. I struggled to get services from the bar and the restaurant.

Location is perfect, Breakfast is good.

The rooms need some bit of an upgrade of the facilities

Amazing buffet breakfast, with eggs to order. Very clean and well maintained with excellent AC system, though you could see some age on surfaces. Great location and gym equipment was well kept and very clean. A water filtration system that allowed drinking water from tap and excellent water pressure and hot water system. Loved having the kitchenette.

WiFi was sporadic; I had 1 hour virtual training that was interrupted twice and we had to turn our video off to reduce bandwidth to improve audio. Buffering on smart TVs was also significant. We had to have our own Netflix or Prime accounts to watch movies on the smart TVs unless a previous patron left their account open. Bed was standard foam and a bit on the too firm side for me, but great down comforter and pillows.

Nice staff, nice location (8 minutes from acacia mall).

Very very poor breakfast, bad quality coffee, the whole breakfast is useless, you need to diversify and put more fruits, cereals, and good quality of coffee … water… tea

Spacious rooms that have a separate sitting area and kitchenette with microwave and kettle. Food at the restaurant was tasty. Staff arranged an airport pickup and everything went well. Shower products were surprisingly nice.

The restaurant didn't have a few things on the menu. Traffic in Kampala can be a challenge, but nothing the hotel can do about that.

The rooms are excellently done and the styling is more of a 1 bedroom house which makes it homely. I liked having a TV in the bedroom and lounge area. There were appliances and kitchen items as well which is an extra bonus. Room was always clean, fresh and well maintained. Location close to Acacia Mall is very accessible.

The receptionist staff held us up at check out for over 45 mins looking for change and trying to print receipts leading us to narrowly miss our flight! We had to pay $340 to the airline for ticket change. Better training is also needed for staff to follow up on requests made by customers and speedy resolution between shift changes. For example, I had a missing hat and vaccination card from an earlier check in but there was no feedback at checkout on whether the items had been found. Bar prices are on the high side and most drinks were out of stock. Breakfast could also be improved by having more variety and options.

Hotel is located litlle on a side, but thanks to this the road is less busy and restaurant has a nice top view on the Kampala. Food is good, both breakfast and a la carte.My room was spacious with modern outlook.

Nothing meaningful for my 2 night stay.