La Grande Hotel

The format of the bed bouncing.

Customer care is poor, waiters need to be educated on what to do, and when to do, they need wake up lessons every three months, and you have to evaluate them on a daily basis! They are totally killing the business especially those who serve breakfast, I can't remember their names but I would mention them out so that you know. Otherwise keep moving forward.

Breakfast was good, the location was nice and almost everything

The shower needs to be worked on

I like the place over all. But the staff did not want to honor booking.com. And we got there at night, they put us in a dirty room with no towels or toilet paper, and the mosquito net was full of dust. Then, the next day they did not want to love us. But they eventually did and the room was much better. I just think their customer service was lacking. But it is a beautiful place. Thank yoi

Oh see my other comments

Room was ok and pool looked nice.

Food and service were lacking. Had stayed in other hotels in the area where both were so much better for the same or lesser price. Would not recommend.

Proximity to church

Poor service Poor foodNot customer centricHad to pay for ironNo flexibilityNo hospitality

Rooms were clean except for a few roaches and a mouse I saw in the room

Lack of hygiene from the kitchen personnel. Touching food with no gloves on. The service was slow and the choice of breakfast, very limited, not up to standard

The cleaners did a good job

No working Wi-Fi , constant power outage, no hot water, no Iron in rooms! ( ironing is a service they charge)! A lot of noise from the highway.

Food was ok

Restaurants should have pos machines. It’s 2024 having to be forced to walk to reception to pay before you even finished your meal and digested your food is ridiculous .

Clean, very good comfortable beds/pillows, friendly staff at reception.

Slow WiFi and some bar staff especially ones sitting in the bar look as if they have been forced to work there. They were always in bad mood!

The breakfast was good

The WiFi connection was poor .When I requested water to drink on the last day, I was told because I am checking out today, I can't get water, another one I had ordered my lunch, after eating I requested tap water from the kitchen for me to drink because I had an empty bottle I was told there's no water from the kitchen ? and I asked myself so where do you guys fetch water to cook and to wash the dishes.

Safety

Toilet leaking Breakfast no variety Staff attitude unfriendly Power on and offRooms poor air conditioning

It was awesome to stay and food very delicious

Location

The mattress for the bed was not comfortable The bathroom sink was leaking

Very friendly staff

Food

There were still some receipts of my predecessor in the drawer.

Perfect place to relax!

Very good

Very poor

Good

Very good