THE JUNEI HOTEL Kyoto Imperial Palace West

Beautiful room, clean, amenities.

Some of the staff were unhelpful for a couple questions we had. We asked for some help calling a restaurant to make a reservation; the person at the desk told me to call myself, which I couldn’t do because I don’t have service in Japan. When we checked out, the person at the desk told us to bring our luggage down from the room ourselves (we were on the 3rd floor with no elevator) which was confusing because they brought our bags up for us when we checked in. We asked for a recommendation for a dry cleaning service, as we had some laundry items we needed dry cleaned. They said they didn’t know what we were asking for and pointed us to the laundry service they partner with and told us to contact them directly. We did, and got no response from the laundry service about our inquiries for dry cleaning vs. laundry. We left our laundry with the front desk to be picked up, and asked again if they could clarify if there was dry cleaning service. They said they would ask when the laundry was picked up. When we returned that evening we were informed there was not dry cleaning available with that company, and we ended up paying their minimum 3,000yen for just a few small items of clothing as our dry cleaning was not picked up. It was too late to find an alternative as we were leaving the next day.

Room too small.Carpet too dingy.Air conditioner and humidifier too loud.Furnishings too worn.

The hotel staff were just lovely — helpful, friendly, and attentive. We felt very cared for during our stay. The entry spaces felt very tranquil and inviting. The room was clean and comfortable for the four of us, and the property was close to bus stops that got us to where we wanted to go. It felt like a pretty quiet residential area, but there were restaurants and coffee shops nearby (without the tourist mark up).

Only slight downside for us was the location. We often returned to the hotel to freshen up midafternoon, and it would have been a bit easier to have been in walking distance to the area we frequented most (though there are downsides to being in the touristy areas as well).

Beautiful spacious room, great location, very hospitable and accommodating staff

No negative experiences

It felt like a small personalized hotel. The same kind Japanese gentleman was there to greet us everyday with a smile. It felt like coming home. I also have allergies and it felt cleaner than many hotels I stayed at in Japan. The location was a little out of the way but close enough. We enjoyed being out of the touristy area and being more immersed in the daily Japanese life.

The location was a little out of they way and there was not Ironing board but it is a boutique hotel, maybe that is to be expected in this kind of hotel.

Stay away from this property at all costs!

Absolute worst experience i've ever had at a property! We booked this expecting to get a 5 star treatment given the top reviews on tripadvisor and to have the true Japanese experience in Kyoto. However, when we arrived we were shocked to say the least.We took a taxi with our 2 children and luggage from train station to the hotel which is about 15 min drive and when we arrived the entrance to the "hotel" was so tiny and unwelcoming. The staff were clueless and not helpful and then they showed us to a room that is on the Ground Floor right next to the reception which is right next to the main door/street. It felt like we would be staying on the street basically. We asked to be given another room and to be shown a better place in the hotel and the answer was no sorry our hotel is fully booked. If you are fully booked and you are trying to maximise your profits, don't do it on the cost of your customers who have travelled half across the world to be shown a room next to the streets. It was also a small room (given that we booked for 4 people) and it was very claustrophobic.At the end, we demanded a refund and made another booking at another hotel. We booked the Nikko Princess Hotel which we were so glad with and it was at a much much better location where we walked everywhere. At the Junei location we would have needed taxis to go everywhere.In summary stay away from this property: uninviting, not luxurious, no lobby, no property space, very bad location and staff dont know how ot be welcoming or supportive.

This property was just lovely and perfect. It represented the charm of the area, was in a quiet space, and there was a wonderful personal touch from the lovely staff. They helped us with directions to our next location too!

The ambiance and the staff was amazing. The bathroom was probably the fanciest I’ve ever seen.

Honestly the only area that could be improved was the WiFi. It was really in and out and eventually I gave up trying to connect.

Everything. The fantastic, well trained and warm staff, the awesome comfortable large family room with futons for the kids. The hydrogenated bath. The location and neighbourhood

Nothing. An amazing stay

The staff make this hotel. Location is fine, rooms are nice, traditional with modern style and touches but the staff make the place. Ignore the star rating, that's down to minimal additional facilities, if you don't want/need a pool etc, you can't go wrong here.

Love the staffLove the tub and herbsLove the skin products Love the room and Japanese floor Love the garden

Incredible room, service, and shower. I will never forget the amazing spa-like shower room + the amazing toilet.

We had a great experience at The Junei. The staff is simply amazing and hotel is tucked in a quiet area with a great coffee shop located around the corner and a pastry shop next door. After the busy crowded site seeing days in Kyoto it was nice to come back to what feels like a very local neighborhood. We walked to dinner a few nights and loved the local crowds (kids loved the chain restaurant Gyoza No Osho). We had a family style room for our family of four and it was perfect! The onsen bath was amazing! If you want a hotel that isn’t loaded with tourists this is a great place to stay.

Junei West is a great small hotel with amazing staff

Everything! Unique, luxury and warm, inviting staff that helped us have the best time in Kyoto with their great recommendations and service.

The staff was exceptional as was cleanliness, location was not as expected.

Lovely, Thoughtful and truely kind and helpful staff. Organized so well for luggage forwarding and everything we needed. Lovely bath. Comfortable bedsLarge family room.

Location, walk and commute needed anywhere we wished to arrive in Kyoto. Stayed 5 nights. Modest facility, no loby so buisness vudeo conversations tough with young kidsNo dining room, hotell kithen so breakfast inported upon request and eaten in the room.Spacy room but not in best condition

Extremely helpful and nice staffs, love the room it’s well presented?.Staffs help us to find a nice Yakitori restaurant nearby.Staffs help us to bring our luggage’s up and down from reception and to the room(our room at level three with lift)

Everything is good except no lift? luckily the staff helped us to bring the luggage.

Kyoto charm, great service and fabulous breakfast.

This small boutique hotel is located in quite area of Kyoto, close to the imperial palace.The staff made our stay very pleasant and were always ready to accommodate any request or questions we had.The rooms where large even by western standards, more than 40 m2 and the bathroom with the tub was wonderful.Also it in a very quiet location so there is no noise of any kind.

Originally it was the description of the room and photos advertised. But this was misleading as they did not give us the right room and failed to be truthful with the description and what you pay for.

Didn’t like that we paid over $1000 a night for a 50m2 room and 3 x futons. We then got a 20-30m2 room 2 futons, were told we had to pay extra, could not fit the family in such a small room, bathroom was dirty with used products left from previous occupants. Was told management would meet with us the next day. Never happened so we were forced to leave due to the room not being what we ordered and the hotel was completely booked out.