Mitsui Garden Hotel Kyoto Shijo

Favorite hotel by far during our trip to Japan. Our 3-bed room was spacious, clean, bright & cheery, nicely appointed,didn't feel crowded even with 3 of us in it. Nice bathroom. Excellent breakfast, great onsen. Friendly staff. Would stay here again.

Honestly no. Did I mention a great location in Kyoto?

Great decor, nice spa, massage chairs.

Dryers do not dry laundry. Reserved non-smoking room. But assigned a smoking room, cannot change room because there are no vacant rooms left.

Well for me the best feature ended up being renting a bicycle. But overall it was all very good.

The one drawback was that there were no great options for dinner near-by. The hotel restaurant offered an acceptable meal -- but it was deserted.

Public Bath was a cool Japanese experience. The massage chairs were a nice bonus after a long day of exploring Kyoto. The hotel is clean. The staff are very friendly and accomodating.

Room is small (but should be expected). They only give you one pillow per person (however, I am sure you can ask for more). The location isn't necessarily prime, but it's still close enough to get to the train and some of the main streets for food.

Complete experience

No coffee in the lobby

The hotel was in a nice location. Very close to Shopping and restaurants

The “onsen” was nice. Although it was only an indoor bath, it was well maintained. Soap, shampoo, conditioner, face wash, cleanser and hair dryer are provided. Also you can find razor and toothbrush next to the counter.

Everything was good. Don’t forget to turn on the AX though as my room was a bit chilly.

Great location and great staff.

The room was smaller than expected.

Staff was great. Service good. Location good enough. But facility is just so so.

The breakfast was very good with a lot of choices. The food was fresh.

We had a very unfortunate incident with the staff. We paid to have our bags delivered to our hotel in Osaka. But on the day we checked out-several staff members stopped us and said we owed them 300 Yen —and we must pay it. That’s less than $2 USD!!. We asked why we had to pay it.. because, despite the ridiculously small sum — we had already paid our bill and were on our way to the train station. The staff admitted they made a mistake— but “ we had to pay. “ We refused and the staff wouldn’t let the matter rest. We couldn’t believe they could be so petty — and it soured our experience. The staff even called our next hotel in Osaka .. in essence.. tracking us down! But The Imperial Palace in Osaka listened to our story and agreed with us that the previous hotel made a mistake with billing and that was not our fault. I guess they convinced the Mitsui Garden that the matter was not worth pursuing and it disappeared. But not before it left a negative impression on us.

My friend and I were visiting from Canada and we were pleasantly surprised to find that we were given a free upgrade from our original Double Room booking. The room was spacious and clean, which allowed for a very comfortable stay. The area we were in was quiet, yet close to Shijo-dori street which had a lot of shops along it. There was a FamilyMart right down the street, as well as a very cute coffee shop (Goodman Roaster Kyoto).

Nothing that comes to mind.

Good location, cleanliness, nice public bath.

Check-in process is a bit slow, even if they asked us to prepare pre-check-in QR code to avoid the queue, still a long line for accessing the machines.

Good looking place. Comfortable beds. Good shower.

Only 2 washer/dryers for the entire hotel. Good luck getting laundry done. Also the breakfast was a sham sold out by 8:30am and you need a ticket to enter. They have better breakfast at the Marriott hotels in the states. Laughable

The rooms were good not large but it was good , the room for four people was very good The location was not perfect but it’s goodThe staff were nice

No English speaking

The bathhouse is amazing. After a long day of hiking is exactly what is needed.Food buffet is also great!

I would prefer that room service would give an option of room temperature water bottle instead ones in a fridge. Traveling in winter, warm/mild water would be a win ?

it's clean and very convinient because there's a lot of establishment all around

the parking lot

Well located hotel.

Breakfast was a little pricey and not very European orientated.

Hotel’s facility is great and rooms are big and clean.Everything except laundry is great

There are 9 floors with 20+ rooms on each floor, yet there are only 2 washing machines in the laundry room.Not only each machine takes up to 2h for 1 wash, they are also small so most guests couldn’t fit their laundry into 1 machine and have to use two at the same time.This results in a queue for laundry, and people are competing to secure their place in queue.We couldn’t wash our clothes for 2 days in a row.Luckily, there is other coin laundry nearby the hotel, but that was not an obvious solution

This was such a great hotel in Kyoto. The room was a great size, large for a place in Japan. We were a family of 3, and we all had our own beds. My husband visited the onsen multiple times and loved it. The room supplied clothes to visit the onsen as well. They had free mineral water for us in the fridge. It was walking distance to the market, and on the corner is a lovely little shop that sells chestnut treats, which we brought as gifts for friends.

Location. Breakfast. Very friendly staff

No space to put the clothes