Neptune Beach Resort - All Inclusive

Pros +

• Well maintained, full of vibrant nice employees to mention a few Caleb Riri at reception,Tobias and Nour at the bar. Basically All employees were fabulous. The cleanliness top notch and food amazing. We would come back over and over again.
• During check in I arrived early and excepted checking and 2pm. I was checked in at 5pm and the rooms kept being swooped to different rooms. During the billing of the facility, I was very stressed because of being gave different pricing if even after discussion and agreement of total price. When paying the the total amount I was send an amount and because I had difficult paying through link, I went complete the payment at receptions and within 1 hour of the being send through link and me requesting to complete payment at reception the total price had increase by 500 US dollars. So I requested an explanation it was not convincing because pervious day we had discussed add on person and fact that I didnt get the room I had booked superior double for 1 and standards double for 2. But I was given Standard double for 2 and standard double for 1 . The whole experience was distressing and felt like the cashier was incompetent, you cant send through link on the same day minutes different the price change going up by 500 US Dollars. This experience had a negative impact to my holiday. I would not recommend other people to the hotel.

Cons -

• I should be given my initial booked rooms and check in at the hotel stated time of 2pm. If the hotel could make this time the hotel should have apologised and kept me informed instead of the me chasing them for information. I was treated different because guest that came after me were check immediately and didnt have to wait as long as I did. When I got to the property the bill should have been amended and correct bill presented to me, not been sen by link on the same day difference of about 30minutes the price changes from price on link to the price cash office presented to me Dont they communicate? I stayed because I had no choice I had my elderly parents with me.