TIAD, Autograph Collection

This is a beautiful hotel with an ideal location. There is a train station next to the property, a Lawson convenience store one block away, and several trendy clothing stores around the corner. You can easily walk north to the buzzy Nishiki area and Oasis 21/museums, and southwest to the Osu Shotengai Shopping Street. One evening I made a reservation for the hotel’s warm pool, steam room, onsen, and sauna. It was extremely relaxing and the facilities were fantastic. They even have swim suits to borrow for free. The hotel room itself was very impressive, including a nice view of the city with floor to ceiling windows. The bathroom is spacious and featured heated floors. I will stay at this hotel again.

Some people may find it annoying to take one set of elevators into a lobby and then get on another set of elevators to get to their room. It didn’t bother me.

Cleanliness, comfortable, their staff, I enjoyed everything here. Two bed side gadgets, the B&O blue speaker sounds excellent at night. Their food isn’t cheap but worth every penny.

Some staff from front desk difficult to understand English.

The wide windows of the room. The endless pool.Amenities were great. Breakfast. Cozy entrance lobby. Good gym.

The hotel property was exceptional—beautifully designed, impeccably maintained, and pleasantly fragrant, reflecting a high standard of cleanliness and care. The customer service was equally impressive and did not disappoint.

I was disappointed that many of the hotel’s amenities closed early, which limited my ability to fully enjoy the experience. Several services, including the massage and other offerings, were fully booked, leaving me unable to take advantage of them during my stay.

Brand new hotel. Very modern and stylish. The room was comfortable and big. The staff was very helpful and professional.

The restaurant was disappointing. It took them 45 minutes to grill the steak. By the time the steak was ready, we could not ask anymore for dessert, because the kitchen closed. My advice, go to dinner at 18:30/ 19:00.

Bed super comfy, nice gesture of gifts

Check in took quite some time (line was long)

Good location, nicely designed hotel.

Portable room control iPad lost battery power quickly.

One of the best hotels I've ever stayed at. The location was great: the subway station was directly in front of the hotel entrance, and it was a 10-minute walk to Sakae. The room was also amazing! The bed was so comfortable, and there were so many amenities.

Can't really think of anything; everything was great!

Very modern and new hotel. Fantastic spa facilities, gym and restaurant. Good centric location.

Exceptional ! We loved the size and confort of the room. The bathroom was huge, staff were kind, available and willing to do anything for us. The food was also amazing, from restaurant to room service and breakfast ! Finally, the infinity pool is gorgeous ! With an amazing view on the city

The fact we had to leave was really tough…

Location. In front of a subway station and close to shopping and restaurants

Front desk staff needed to be more friendly with a smile. Room was not made up one day when we returned from shopping at about 4.30 pm. Needed to book in advance for gym and pool, this was so inconvenient.

Cosy hotel with welcoming front desk staff who took the trouble to retrieve my membership number.

A bit pricey so stayed only 1 night

Everything! The room is spacious and clean. The hotel location is very convenient. The hotel staff are friendly and knowledgeable.

The size of the room, comfort of the bed , service excellence of staff. The pool and spa were very special, it’s very pleasant that the pool has a booking system so it’s not crowded.

First great impression was very helpful and friendly staff. We visited during Christmas time and restaurants were hard to book. The staff was patient and willing to offer all the help needed in booking. Secondly, the rooms were in high standard; spacious and clean. All meet the high standard, one would expect in a high-end hotel

Our stay was during the peak season, their only breakfast restaurant was always overcapacity which caused a long waiting time. That being said, the situation was better than expected as their staff were diligent and helpful in resolving the issue

very luxurious, very professional and friendly staff, amazing location, very clean and huge rooms

nothing, all amazing

Everything. Service, facilities, size of the room, location.

Exceptional hotel. Bright modern building, tastefully decorated, large very well appointed rooms, excellent breakfast, good gym. Great location, there is a subway entrance right outside the hotel entrance.

Nothing of note

New, clean and good service

NA

Nice interiors, very clean, great service.