City Live Hotel

Bad

Staff looking for every reason to charge you for something and charge for water !! Break fast for locals. Says continental. Only chips and boiled eggs for breakfast. For European travellers. Would not recommend this hotel

Location

Cleaning, staff behavior, bad odor, mosquitoes

Disappointing

What I experienced during my stay was not what I expected. First of all the staff was not friendly and helpful, zero hospitality ,they looked at people like they were all thieves. I encountered several problems with the room I was assigned , the refrigerator doesn't worked the AC was placed in the entrance, We had a double room it was impossible to have suitable temperature in both room . We got sick because of unbalance temperature . They refused to change our room. The wellness facility's was closed, under construction but they didn't note anything on the booking page. Be aware before you book your room.

The pool was immaculately clean. The staff were friendly and helpful. Good location next to Terra City Mall.

The breakfast options were somewhat lacking in the ability to toast our bread and having eggs different ways.

Employees are very kind and they speak English. I travelled with my mother and we had a comfortable room with separate beds. We visited Antalya to meet up with some family. So we didn't use the facilities of the hotel. Just needed some nice breakfast (and they have).

The location is great and part of the stuff was really nice.

They changed the dates of my order in the date of arrival and told me that it’s not their problem. It’s probably the problem with booking with my order and I had to take another hotel and then come back after the issue was resolved with booking customer service. Apparently they modified my order because they didn’t have the standard room(the type I ordered) Moreover, because they had to upgrade us for that day but they wanted us to move to another room standard one for the next day. Obviously we didn’t want to change room every day and they charged us additional €50 to stay in the same room for another day. Really upsetting and inconvenient.

Honestly the service from the bellboy was the only good thing that the hotel offered his friendly vibe at breakfast and also his willingness to please the guests for tips.

The cleanliness of the room The quality of the mattress The lack of appliances in the room and when asked about it took two days just to get a simple kettle in order to make coffee. They offer free coffee and tea in the rooms but no appliances in order to make it what logic- The management team especially the old lady that walks around doesnt smile and continuously looking for any excuse to charge you extra.

Room is big for 3 people.

Staff don't speak English. My fridge door was broken and off. Chair is old and about to break. Air condition button is hard to turn on and windows are hard to close so I had to ask for help. Shampoo quality wasn't good. Water was accumulated on the floor while taking shower. Lobby is warm, no AC so I could sit there.

The spacious roomThe awesome reception lady The viewThe free sauna

They didn’t even provide water while cleaningThe evening reception person wasn’t politeand even charged us for water which they should have provided while cleaning.Turkish bath not up to mark

The hotel garden, the swimming pool and location.

First of all the sensorsystem of the lightning in the common area was not good. The bathroom of the room had a lot of problems but finally after almost 2 days they did change our room! The staff did speak only Turkish language and barely other languages like English. They did not always refill the warm buffet of the breakfast on time! To have a fresh orange juice, they will charge you extra money which i never heard of this in other hotels (4-stars) around the world.

it was very nice hotel and good area all shop and restaurants very close room swimming pool stuff was very nice I like it

No good food

Food

Exceptional

Very good

Good