Castle Old Town

Beautiful hotel with good breakfast, and cute cats and birds.

The included dinner is a scam as it turns out that only 3 main courses (1/person/dinner) and a soft drink are included. We were extremely disappointed. You can imagine how boring it gets after 8 days of eating the same thing in repeat. Although the manager was saying a few things were included in starters and such, the waiter constantly said to us that it wasn't. Do NOT at any cost book with dinner included. Very little English available. Most of the time, the staff available only speaks Turkish. The bedrooms are extremely small, not enough space to store your luggage. More toilet paper should be provided for longer stays, we booked for 8 nights and got 2 rolls upon arrival. So many things to be improved and upgraded.

The hotel is in a good location, but if you have more luggage, be prepared to carry it from a distance as cars are not allowed in this area.

“The main issue was the language barrier with the staff, which made communication difficult. Housekeeping especially needs improvement in terms of cleaning and ensuring all necessary items are placed in the room—we had to inform them about missing items.”

This is my second time returning. We had an amazing time! The room was clean and all the facilities were as promised. I want to thank the staff for being welcoming and helpful with all my questions especially Oğuzhan. I can’t wait to return next year!

Location, nice pool, really good breakfast. Bathroom showers were good. A/C worked well.

Parrots in the cages. Cages looked too small and were dirty.Room was cleaned poorly. Floors were dirty, bathroom not the cleanest.

Disgusting. False advertising.

Very disappointing experience. We left without staying a single night. The room was a lot smaller than the pictures on booking.com for the type of room we booked. The room was smelly. The walls, floors and sheets were dirty. The fridge was disgusting.Safety hazard due to broken hand rail.

Friendly StaffLocation perfectGreat breakfast

No hot water for three days out of 5

When mentioned any problems example no hot water will brush off yes will look into it but nothing happens

The place is amazing, and the location is magnificent, the staff is friendly and the hotel is amazingly clean.The things you get for staying in that hotel are awesome, and it's definitely a great value highly recommended.The breakfast was really nice and the staff were really kind.The pool is a bit small, but it gets the job done and its pretty clean.

Probably the only thing was the hotel doesn't have an elevator for old people would be a problem, but for me, it wasn't as the entire hotel was like 3 or 4 floors and the stairs were easy to get to.But again, it's not a big deal the hotel is amazing.

Very nice location. The breakfast was good and the pool was good and clean too

Maybe a different breakfast menu would be great with more variety. And cleanliness of the washrooms too

Everything was perfect, staff were lovely. Accommodation was clean and comfortable. The parrots were adorable.

Everything was perfect. Wouldn't have changed a thing

The pool was great, the whole setting was really nice, the bathroom was really nice

The bathroom door was squashed up tight against the bed in a slightly comical way. They seemed like they might have been short staffed when we visited which slowed some things down

The location of the hotel and the breakfast was good.

There is a long list.1. The room was very very small as compared to what shown in the picture. I told this to the manager and his response was terrible. He kept saying me that he will give me another room but he never did that. It was a scam for me.2. When I entered the room, the toilet pod wasn't clean. I informed this to the reception but no-one came to clean till I checked out.3. The shower wasn't working. No action taken by the staff to fix it.4. The bathroom was so small that one couldn't stand and brush their teeth because the toilet pod was next to it. I'm not sure how did they even built that. I have not paid money to use that inconvenient bathroom.5. When I tried connecting to the wifi, I couldn't. Why? - Because a day later I got to know that the staff who checked me is entered wrong passport details of mine.6. On the top of everything, there was no apologies from the staffs. I do not understand Turkish language but at a point I sensed that they were making fun of my complaint. Mr Omar who manage the reception was very rude and unhelpful. When I complaint about the room, this is what he said - "See I also go for holidays and I don't care about how big the room is" - can you believe? - Instead of solving my problem he was telling me what to do.7. I checked the price of a deluxe room which was priced at £136 on Trip.com and I paid £172 for the standard room. I paid a lot and got very little. I want the refund as I suffered for even the basic need like shower, toilets, and basic daily kits like water bottle. Plus I felt humiliated when the manager conned me. He kept saying he will change my room but he didn't and he made fun of my request. Being in the job may be he don't care these things but being a tourist, it ruined my experience and mood.

My dear friend Mr Omar Perfect was a really good host. Very welcoming and hospitable, and did everything to make our short stay comfortable. The breakfast was really good and the pool and courtyard were an oasis from the heat and busy streets. Our room was nice and the bed was very comfortable. Good value for money if you are thinking about spending some days in the old town.

Staff helpful friendly efficient, location excellent ,clean,efficiently managed, excellent breakfast , lovely pool, English spoken at main reception,24 hour reception, well appointed, well maintained. Delivered on all advertised. Loved the garden pool and parrots. Host Omar Was just delightful and so helpful . Blissful air conditioner.

Our first room was booked as a double but way too small for two people with more than a small backpack. No space to put anything. We requested upgrade to a bigger room which cost extra but was well worth it. It turned out super comfy.

The location was good.

The room was very, very small. The bathroom was very, very small. The beds were not made, and the room not cleaned during our stay. The staff were not very helpful. The breakfast was below average. There was no warning about the wedding reception, which meant loud music until midnight.

Really clean and sweet AMAZING location!!! Fantanstic staff really kind and accommodating

Breakfast was really good and so is the location. Breakfast staff nice and friendly.

Stairways were not clean and smelt very strongly of cigarette smoke. My friend's TV did not work despite her asking for it to be sorted on the first day. This was supposed to be a deluxe room. It was situated at the top of 3 flights of poorly lit stairs. This was not made clear in the advertising and my friend struggled to climb them. We asked for another room for her but were told this was not possible.On arrival, we were told that the pool would be filled on the Monday. We left on the Saturday and still it was not filled.

Terrible, small fire risk.

The rooms were tiny. See pictures. Management refused to discuss a change of room, offered to pay, one plug socket in entire room. Kettle on tiny ledge other side of room from plug. Cupboard for clothing was tiny. No where to put bags. Bag stand could only go up if it blocked door. Making it a fire risk. Old mattresses in hallway smelt of wee. Dirty cat paw prints on bedding. Spoke with booking.com who did 'nothing, apart from telling me they would give the hotel 24 hours to respond. Eight days later......nothing. Had to book into another hotel. This cost me money.

Service was great, wonderful breakfast, Staff speaks English and helpful, location is the best with easy access to all facilities

Lovely courtyard with pool facilities. Location very good

Small bedrooms