Nana Royal Premium Resort & Spa

The pictures are not doing well with the place, the hotel is beautiful, and everything was awesome

The only thing, and also it's not that big of a deal, is the golf cart service they have; sometimes you could wait for a really long time for a golf cart to take you.

•The facilities were great and well-maintained.•The spa was amazing and definitely a highlight of the trip.•The food was really good, with plenty of options to enjoy.•The employees were very hospitable and kind, which made us feel welcome throughout our stay.

our room unfortunately had several issues that made the stay less comfortable:•The shower water fluctuated constantly between very cold and extremely hot.•The bathroom couldn’t be fully closed, which was inconvenient since we were sharing with family.•The resort isn’t very stroller-friendly, with many stairs and limited ramp access.•Our room had a loud buzzing noise at night unless we removed the key card, but doing so cut off all electricity (no lights, no charging, only A/C).•The fan in the room didn’t work.The hotel did offer us a different room, but since we had already unpacked we decided not to move.

Delicious food, very clean, nice rooms and view, kids club was awesome, the Italian and Mediterranean restaurants were delicious also beach restaurant, the staff were amazing and helpful.

We booked room with sharing pool ( to have a easy access) but the hotel was full so they upgraded for us the room to room in the royal villas , the room have a private pool near with no access from the room( shared by 3 suites) , the access to the room was a little bit difficult, the zone of the royal villas was far from everything in the resort like reception , main restaurant and the main pools. ? the taverna restaurant not delicious at all.All the pools in the resort include the kids pools were seawater.

The villas with separate pools The specialty restaurants The water sports team was great The concierges were excellent as were the front desk staff The Minoan colors and architectural elements were delightful and I hope they will remain in the remodeling

Dining in the main dining room was chaotic with so many people having “ saved “ tables Guests were rude saving lounge chairs from early morning till pool closing as if they owned them There were not enough sun umbrellas at the pools or at the beach.

Staff

Rooms need refurbishment, bad smell, AC needed fixing. With half board, we were charged for water 3.40 euro during dinner in 5star hotel!

Perfect vacation in Knossos Royal . We received better and bigger room. The staff was very kind and helpful. Special tha

Good hotel and staff, convenient location.

No free coffee capsules in the rooms (2 euros per capsule - ten times more expensive than in the supermarket) and no free, even basic, drinks at dinner. Not expensive, but still unpleasant.

Excelent location, kind and helpfull staff, good catering, hotel has sand beach.

The ambiance and the location. The greenery around and bright flowers. The private beach was too good.

The bed was terrible with a cheap mattress and so was the inconsistency of the food through room service. The breakfast was exactly the same every day and flat. Though we mentioned during booking that we needed a double bed, we got a room with two terrible single beds.

Professional staff, attention to detail.

Music at breskfast.

Superb