Iberostar Waves Creta Panorama & Mare

Wonderful service, great food, location and hour from Heraklion airport. We were half board and it was enough. The restaurants are great especially the Italian. There is a grocery in the resort and great view

Amazing hotel, perfectly located to scout northern part of Crete. Is has almost everything you might want. Great Aquapark for kids, multiple pools, very comfortable bungalows, and very fine options to eat. Cool animation teams for the day and evenings.

Weird system for booking restaurants, even for a general one you need to reserve your time. Also their beach is quite a big stones and hard to get into the water, it really needs to be cleaned and sanded. In the end we spent our beach time on Episkopi and Peristeras beaches, 30-40min drive from the hotel.

Everything was perfect on our family vacation. Very polite staff. Clean and green everywhere.

No complaints.

We really liked the food at the main restaurant, especially the dinner. Our teenage son enjoyed different activities and animation. The hotel's grounds are very well-maintained and offer breathtaking sunset views.

The room was quite outdated. The water in the toilet was running nonstop. When we asked to move to another room, our request was refused. We had to wait till the end of the weekend to get the toilet fixed. Other things that we did not like included extra charges for soft drinks during dinner, although we were at HB. The poor quality of coffee and other drinks and beverages.

The Entertainment.The food.

The information on public transport.Not many beds at the beach.

great hotel with lot of facilities, very friendly staff, wide range of choice for breakfast and dinner,

Lovely place on a beautifull spott. The beaches are amazing, we had a great time.

For a family of 5 there was not a lot of space to hang out together during the chilly evenings.,

Location Cleanliness Atmosphere Staff

Limited toiletries

Very pleasant hotel with nice facilities, entertainment and kids club. The staff is very welcoming. Restaurants are very good

Bathroom should be refurbished. Main building is sometimes a bit noisy

good WiFimany poolsnice team animation, good fitness in the morning

uncomfortable bed, especially the third bed in the roomold furnitureneeds repairdisgusting carbonara pasta in a restaurantnot enough fish dishes

Big resort with many pools, animation team, large place to walk around Diverse food optionsGood enough cocktails We got a free room upgrade which we really appreciated

Food was very oily The water they served tasted badThe food labels do not show the whole ingredients list, and some of the dishes didn’t have any label - that makes it hard for people with different allergies to find proper dishes. - I had to talk to the chef at every meal

Hotel is very big, have many facilities, the evening program and shows are good. Garden is beautiful and the view is amazing.

We have arrived late, around 9PM. The bell boy did not have a cart to load the bags. On the reception they decided it's great to advertise all hotel services, even tough they saw that we have two small kids that are very tired. We needed to rush to restaurant so we can grab late dinner, actually by the time we get there the staff started to collect all food. After that we had to wait more at the reception, I have asked if we can get to the room as my kids want to go to bed. When we arrived at the room, we have found out that there is a bunk bed. The room was specified as deluxe bungaloo but we have not see any idication for bunk bed, additionally there was no picture of such bed. Needless to say that small kinds can not sleep safe on such bed, there was no proper guard and ladder as well. In the night the room was full with mosquitos as the net on the window was fallen. In the morning we strated to the beach to find out that this is artificial lagoon made from concrete, no sand but some rocks and just few sunbeds.

Stunning views and beautiful hotel grounds. Lovely staff

Late night Saturday party at sister hotel that we were not warned about, it was very noisy until 1.30 am.There was no gym.

The staff were wonderful! Special kudos to the reception group—Chrysantheme( wrong spelling) & the reception lead who nicely changed our room to a great view. Also to Sabina at dinner for her great attention to our food & wine needs

The staff was amazing!

The room need some maintenance. I also didn’t like the drinks they offered. I was expecting more fresh drinks. I was also expecting more sophisticated meals for dinners at the restaurant.

Room,Brekfast,Dinner, All perfect

The best part of our stay was the staff! We got all the information we needed. Sometimes you could sense, that they were tired, but even then they were helpful beyond expectation.You need to make a reservation for dinner, in all 3 restaurants, but you can also enter without a reservation to the main restaurant (if it's not full).They have 3 main beaches for swimming, the one on the left was our favorite. But It was not so easy to find a free sunbed.Also 5 pools, 1 for kids and 1 inside-pool, which was not open during our stay. But main pool was enough for us. As It's described in its name, view was insane!

Despite being told not to reserve the sunbeds, there are still many guests who are reserving them and returning within an hour or more. The rooms looked older than the general hotel and the soundproofing was very poor. You could hear the sounds of talking and flush from the next room.

The most beautifull place we have been to. Best animation team we’ve met so far!

The smell from irigation (sewage smell) Poor wifi (exept main lobby of Creta Panorama)

Staff were lovely and accommodating any queries we had were resolved, the buffet food was really good so much variety to choose from. Night time entertainment was good, we enjoyed the live band and the beach party.

We wasn't happy about the room size, as from the pictures it looked as if we had two adjoining rooms with a balcony. on arrival we had only one of the rooms from the picture, therefore all four of us were cramped into one tiny space which was uncomfortable. Booking.com should check the photos they advertise are correct and don't mislead costumers in future.

The hotel made us a surprise by upgrading pir double room with sea view to bungalow with sea view???