Hotel Kumamoto Terrsa

Clean with polite staff. Good value for money

No free parking

This hotel is good in every way and conveniently located. I highly recommend it to everyone, especially to fans of One Piece comics. Otherwise, the hotel has excellent Japanese service, everything is clean. The rooms are in a combined traditional and Western style. There is equipment for people with special needs.

I don't have any special needs yet, so the room I got was a bit embarrassing, reminding me that my cheerfulness and easy mobility would end someday. I would prefer a "normal" room. Otherwise, everything is fine.

All in all, it was very nice and clean but a little old place

Far from Kumamoto station (but close to Suizenji park!)

Good price and good location with a bus stop right outside the hotel. Also the Luffy one piece statue is just a couple minute walk from the hotel.

The only charging outlet in the room is on the desk and there is only space to pug in one thing at a time. AC/heater is a bit broken as everytime I turn it off its flap won't retract properly and makes a loud banging noise. It won't stop until I manually force the flap close.

Both the Japanese and western breakfast buffet style offerings are very good. The great pool in the free health club is wonderful.

Hotel is old but clean and properly maintained. The beds were comfortable and parking was reasonable at 500yen per night. Location is at quieter part of town which is nice for those who travel with car.

Hotel is dated but sufficient for short stay. Was given complimentary parking during check-in but then asked to pay for parking when I check out. Not a big deal but I had to walk back from the carpark to settle this issue.

The customer service was excellent. We had to forward our luggage and ran into issues as our next hotel is self service. The front desk staff helped to resolve the issue despite needing to make calls and figuring out the addresses etc during the peak hour.

Nice location close to Suizenji Koen and to a tram stop, so it is easy to go downtown by tram.Standard japanese hotel room: clean, convenient, comfortable.

Big comfortable clean room, 700-1500m away got few supermarket. They will provide new set of towels and bathrobe outside ur room even if u dont want housekeeping.

Not close to train station have to take bus or tram about 30 minutes. Hotel don’t provide water, there is only 2 washing machine and 2 dryer in the whole hotel and the dryer dont work well i paid 400yen for 80 minutes of drying and its still abit wet. No food places nearby.

Room space is adequate.

Despite the air conditioning is relying on a newer split unit rather than the dated central A/C, it is full of dust and mold in the air grille. The hygiene level is far from acceptable level. It’s lucky that we only stayed for one night.

Nothing in particular

The room is small, location is really out of the way and there isn’t any convenience store or restaurants nearby.

Only 5-6mins walk to Luffy!Nice quiet area reasonable price

Room a bit small but think it's very common in Japan

Close to Suijenzi Garden and an easy tram ride to the castle. Breakfast is excellent

Reception can't speak English which I believe is a requirement for an international hotel. The room cleaning is not adequate, because the space behind the desk was filthy and the usual general comment that Japanese standard double rooms are sooo tiny which applies to our room as well

Good quality simple hotel, clean bed own bathroom with bath and shower good water pressure. TV but no english channels. amazing staff who heated up our microwave meal downstairs as there wasn't a microwave inside the building or room to use.

pillows are awful, too soft and absolutely no substance. bed very hard but you get what you pay for.

Staff is very helpful. The car park is very convenient. Bed and pillow very comfortable.

Not enough power plug/ power points.

1.StaffWe had a small problem at check-in, even though it was our fault, but the quick response of the staff made our stay really pleasant.2. Comfortable bedWe stayed in many hotels in Japan for a month, but this hotel's bed and pillows were the most comfortable and we slept the best. Surprisingly, the hotel fees were the cheapest compare to other hotels.

Location: It's bit far from the city and public transport.

Hotel is comfortable and quiet

There is no nearby restaurant (except the one at the hotel)

The location and facitilites and staff were all nice. I had no problems with the bed, bathroom, WiFi, or parking. Everything was clean and olderly and cleaning time was done very well.

You could hear music coming from the hallway all night. I am a very light sleeper and I could not sleep with this music playing. I think the speaker was right outside my door and so I could hear it very easily. The music is turned off after a certain time but that was after I wanted to go to bed. I don't think the hallways need music at any time to be pleasant.

Lots of parking available which meant less stress for my sister and I to find a spot after driving around the Kyushu region. Staff were extremely helpful and kind despite limited English. The room is a little older in style but was still a very comfortable stay. Front desk staff allowed us to store our luggage at the front desk prior to checking in, which was very convenient for us. Rooms and the area were clean, comfortable and quiet. Room cleaning services were excellent. Learnt that there was also a bus stop conveniently location just opposite the hotel!

Nothing I disliked about the stay, but I wish I knew about the pool facilities earlier (only learnt about it as I'm writing this review!)

Located in a very nice quiet hood. Restaurants, conbini, car rental can be found nearby. Walking distance to tram station, plus if you travel from Sakuramachi, the bus stops just in front of the hotel. Clean comfortable room and neat service.

A bit high pillow for my preference