Hotel Route-Inn Kumamoto Ekimae

Problem with toilet bowl, can’t flushed, happened in nighttime and can’t fixed.That was terrible.

The location was very good, being across the road and half a block south of Kumamoto station, only a few minutes' walk away and central enough that exploring the city on foot was also quite convenient and enjoyable. The staff were very friendly, including one concierge who spoke a decent amount of English and had quite a sense of humour. (His eyes popped out when I told him I had spent the day over in Nagasaki; I think sometimes Japanese people don't realise how good their trains are.) The breakfast buffet was also very good with lots of options that are Westerner-friendly. There are public bath and internet cafe facilities but I didn't need to make use of them. The hotel wifi was more than enough for what I needed as well.

I inadvertently booked a smoking room (I'm not a smoker) and on checking my original booking I believe this to be my oversight, not the hotel's. As such my room (and the floor it was on) smelled smoky. I put up with this after cheerfully being told that no non-smoking rooms were available for the days I was staying, though when I went to use the air con it also smelled quite smoky, and I left it off. However, I checked the filters and they were very dusty, so I cleaned them while I was there. The carpet was also a little dirty in some places where I thought a quick vacuum would reasonably have covered.

The breakfast buffet had a good selection to start your day. The room is dated as other have said, but I'm only there to sleep so didn't bother me. Had everything you need to rest. Very close and walkable to the station.

Close to Kumamoto Station. Tram for downtown & castle outside Station, pay when get off, cash or IC card was crowded on weekend. Breakfast was nice & plentiful. Staff were all lovely.

Thought expensive, rooms dated but clean.

Great room and exceptional staff. Also great breakfast buffet.

Great location near railway station, very clean and comfortable, great value for money

Checkout time is a bit early at 10am

Location was excellent! We highly recommend the Mexican restaurant La Catrina, since you can take a bus nearby. Parking was plentiful and we didn't struggle to park our rental after coming in on the ferry from Nagasaki.Staff was lovely and friendly! Overall, very good. I booked this place both times I was in Kumamoto.

The bathroom was very small and the water pressure non-existent. Pillows were not the most comfortable either Breakfast was also pretty disappointing

Close to JR Kumamoto Station, but far from the actual city centre/downtown area.

Did not indicate that it was a smoking room when booking. Very sneaky. The rooms smelled like straight cigarette smoke, and it was very uncomfortable the whole night,

The breakfast is average and the restaurant is crowded with guests between 7:30am to 8:30am.

The interior design of the rooms is of an old fashion, dark brown walls, carpet and blanket. The bathroom is small and the facilities are old also.

Good Location Easy Parking

Wi Fi is terrible slow and not stableMy friends room aircon can not adjust to cool mode

Spacious Room for Hotel located at Japan

Wifi is very slow

Breakfast and free coffice

No cooler in the room，too hot to sleep，never come again

Closely train and tram station, comfortable room, easy to check in.

non

Route Inns are kind of drab and look like old office buildings when you enter but everything is a little better than you would expect. There's usually a big central bath in addition to the shower/tub in the room. The rooms are spacious for a business hotel. The breakfast buffet was tasty. The location is close to the station. There's a nice open stairwell if you don't feel like taking the elevator.The pajamas are two piece, top and bottom, so you can wear them to the bath or to breakfast.

I mentioned it looks a little like an office building. They don't seem to spend a lot of money on the lobbies. There are often two wings and two elevators, but the elevators are back-to-back and the wings are connected so it's hard to know which one to take. The lighting in the room is stark. And the heat blasts in the evening because it's November even though it's in the 70's (22C +) during the day. I have a hard time sleeping unless it's a little cooler and this did not help.

Good location. Near to the train station.

The furniture and fittings are rundown, especially the bathroom. Scotch tape was used to hold up the cover beneath the basin. The base of the basin tap has mildew. The pump of the bottle of bodywash also has mildew. Looks like they don't do any cleaning after guests have checked out. I have stayed at Hotel Route Inn at other prefectures and it wasn't in this condition.

Great location close to station and excellent shopping mall

Bathroom pod tired, small bed against wall and poor breakfast no fruit

Good breakfastVery convenient for Kumamoto StationComfortable room, with good range of facilities

Room was rather small

Great location, few minute walk from Kumamoto station. Public bath (onsen)

Old furniture and requested Non-smoking room but I can feel very strong smoking through out the corridor and some get into my room. I’ve told the staffs but no any response.

Good location, it’s close to Kumamoto station. Breakfast is good.

A bit musty smell may be from the carpet.

Very nice breakfast in the morning, located so close to Kumamoto JR station.

The toilet is little bit outdated.