Daiwa Roynet Hotel Kumamoto

Locate one block away from Kumamoto castle. Room with castle view.

Room very small. Limited space to open suitcases.

This property was great. Amazing location, clean rooms, and great staff.

Honestly, there is nothing I didn’t like. Great hotel.

Great location just across the street from the tram stop. Walking distance to shopping arcades. Breakfast offered a nice selection.

I chose this hotel for its location, being so near to Kumamoto Castle, and shopping and restaurants. We were pleasantly surprised to find it with easy access overhead and shopping close by. The hotel is modern and clean, with friendly English speaking staff who were very helpful. The morning breakfast was great, with a view of the busy street below.

Can’t think of anything.

The location is superb. Next to tram stop, very near a lot of restaurants, not far from Kumamoto station. The hotel met expectations. Rooms were a little small.

While the staff was professional and polite and responded appropriately to requests, there was a lack of friendliness, pleasant tones of voice, or genuine helpfulness and patience in answering questions or addressing requests. We had two days of curt, unsmiling interactions.

Location, room and all amenities were good.

Only downside was that the pillows were very soft and lacked stuffing.

Great location. Tram stop outside which goes to station. The magnificent Castle is very close. Nice shopping complex over the road with everything you need and walking distance into the city arcades. Parking available in nearby parking place. Rooms were good. Staff very helpful

Like most Japanese hotels they only give you one pillow but asked for more and this was provided.

Great hotel in the very center of Kumamoto. Rooms are well equippped and quite spacious. The view towards Kumamoto Castle was really nice.

Elevator always stops at the second floor.

1. Breakfast was nice, and all staff were very kind.2. Kumamoto castle, Kumamoto city hall, the "shotengai" area (restaurant & stores etc.), Sakura-machi shopping mall & bus terminal are all within easy walking distance.

The bed was a bit too soft for me.

Staff: Friendly and Promptly for assistance.Location: Great. Near walking street that is great place for shopping. Many restaurants to choose from. Near large shopping mall. Tram station is just in front of the hotel.

That’s the best hotel I’ve stayed over my 3 week tour of Japan.The room was spacious for 1 person, the furniture and decoration modern and fresh, very big bathroom with a shower in the ceiling and a bath. The bed was comfortable. Business travelers will find a comfortable work chair. A multicharger for all sorts of devices is provided.A very wide breakfast spread with local specialities. Yet what I was impressed the most is the staff. The receptionist speak good English. I asked to print out the bus ticket but accidentally left it on the reception desk when checking out in a hurry. The girl from the reception ran after me for maybe 100 meters across the street to bring me the ticket. That level of customer-centric attitude was just amazing.

Coffee at breakfast could be betterThere’s no onsen but I didn’t miss it.

A good location, very close to a tram stop for easy access from the JR station. Excellent walking distance from the castle. Breakfast was a good spread that we really enjoyed, though it got a bit repetitive after a few days. Even though there were only two washing machines in the laundry area, we managed to wash without waiting and it was good to have the opportunity on this long trip. Very close to the main bus station as well which is awesome when we did day trips out.

The hair dryer wasn't working properly although we were quickly given a new one when we told the front desk. There were brownish streaks in the toilet bowl from before we came and those didn't seem to be able to be washed away.

The location is central to everywhere. There is even wagyu beef for breakfast. The restroom size is big with separate shower and tub. The complimentary drip coffee is good!

The water stain is obvious and mold needed to clean in the shower space. When sitting on the toilet, unfortunately it is easy to see the stains from that angle.

This hotel is very clean, the staffs are so kind. And great location, we can walk to kumamoto castle.

Just one thing, there is no shower cap.

There are 2 launduary machines.

There are ONLY 2 laundary machines for all the guests. It is fine and I get it.I waited for hours and got a chance to cleaning my clothes by 10:30 PM. But the pick up time is 00:30 AM. I asked the front desk to find someone pick up for me and leave them in the front desk. She just refused.So, I have to setup an alarm and wake up at mid night to pick up myself and took another 1 hour to get back to sleep again.

The hotel room is spacious and very clean. Feels more luxurious than a regular business hotel. Facilities are also very new. There are ice machine, coin laundry and vending machines available. Luggage storage is also available before check in and after check out.

good location and just walk few mins can reach the main street.

no packing lot, need use the public parking.

Conveniently located at the shopping district with lots of eateries around the hotel. The tram is just outside the hotel. Kumamoto Castle is just a 5min walk away. Ice machine, microwave oven and coin laundry available for guests use were a plus point. Bath and shower were great too.

The room is small. Bed is tucked to the wall. Minimal space to move about or for luggage.

There are many restaurants near the hotel. The castle close by.

Dropping off luggage was vey inconvenient since there's no vehicle drop-off area.

Location is great

The hotel does not have two single beds in a room , but its website indicated we can choose two single beds. I called to request it but the staff told me that the hotel simply does not have two single beds in a room option. The website should have accurately shown the type of rooms available.