Hotel New Gaea Nishikumamoto-Ekimae

Huge room (twin-room) and free drink bar in the evening. Onsen was nice too.

Breakfast was quite simple, no elevator from the parking deck if you need to carry luggage.

Clean , quite and few meters from metro station

Friendly staff, Drink Bar (non-alcohol & alcohol ), Big Hot Bath 大浴場, Clean, updated room with fresh carpet and new wall. We received new towels and slippers every single day regardless. Bed was very comfortable.

Breakfast (950yen) which consist of 3 types bread (Pie, Croissant and Sausage Roll) which you could easily buy at the Max Value (Grocery Store) across the street. I liked their Japanese Breakfast better on my previous stay.Room was hot on arrival. 10th floor and hall way was very warm on our Aug stay. There is 1000yen per day charge if you use hotel parking space.

Nice location away from the main station of Kumamoto. Right next to the station connected to the city.Great value for money with free flow drinks and small breakfast box. Spacious room.

Parking space cost JPY 1000 a night. Quite pricey.

Really easy to get to as it is right next to the train station. The baths were lovely and I'm so thankful for the coin laundry! The bedroom was spacious and so was the bathroom.

I felt that it was somewhat lacking in amenities. For example when I checked in there was no water in the room so I ended up buying one. The robe that is there is also very very see-through so when I went to the bath the first time I was uncomfortable walking back to my room.The bath area could also really use some moisturisers, and a water station.The breakfast, which was 3 different types of bread, was not enough. I would recommend offering yoghurt or changing to onigiri for example. Because I stayed for multiple nights I had the same bread every day and it was a bit boring.The air-conditioning in the room was extremely loud so I ended up turning it off often.The bed was ok but the pillow was really flat and uncomfortable, I wish I had two pillows.

Room was okStaff was okDrinks were good

Poor breakfast - only 3 bread pieces Breakfast photos on website and actual 180 degrees Public bath not maintained - water was not changed

A short train ride south of the main Kumamoto station. Quiet area across from a small shopping mall. Basic breakfast to start the day and handy suitcase storage.

No other hotel is as close to a train station as Hotel New Gaea! We loved the location, the room size, the friendly and accommodating staff, the 24 hour free drinks (non-alcoholic), the free alcoholic drinks during happy hour, and the free breakfast! We would love to stay there again. ?

Clean and comfy

The comunication is confusing, they told me when I arrived that I have breakfast included, then in the morning when I went to eat they said that I had to pay if I wanted to have breakfast so I leaved.

Simple B/FClose to Nishi-Kumamoto Sta.Aeon mall opposite the Hotel

Close to The Road sometimes noise car and Train

Good location for Kumamoto city and close to train station. Big rooms for Japan

Most likely stemming from poor management as staff seemed unhappy with their jobs. Overworked and not welcoming to us as foreign guests. My husband and I can speak average Japanese and stayed for 4 nights to visit family nearby but felt the reception was not warm. Coffee machine broken one morning and not easy to ask staff to fix (they were stressed/busy and other Japanese guests seemed too shy to ask). Breakfast was the worst we’ve ever had in Japan: paper bag with hotdog, croissant and a danish pastry. We didn’t bother even getting it after a while. No explanation as to why they didn’t offer to clean our room in the 4 nights we stayed (with a young baby and nappies etc this was important to us). So disappointed as we’d stayed here last year and had a much more positive experience.

The price was low but the facilities felt premium.

The bed's pillow is too flat, doesn't bend.

Very close to Train station. the twin room is big and comfortable. Free flow of coffee at all times.

The breakfast is a bit disappointed, we were given 3 same buns for 3 nights stay.

Nice hotel next to train station and one stop from Kumamoto center. Nice room, parking, perfect to explore the city when you are with a car.

The spa is super good.

The reception lady's attitude is funny, I couldn' feel I am a welcomed client.The so called ‘breakfast' is just some dry bread.

This hotel was very close to the train station, not even 5 mins away. The staff was very accommodating, and breakfast was included. Across the road was a 24-hour supermarket, which had everything you could possibly need.

Clean and spacious hotel, near the train station.Staff are very helpful. Also, there is a supermarket in walking distance that close late.

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Room was clean. Location convenient and just opposite supermarket n some stores. Carpark available.

Room was very small, mine was a double bed. (My friends in 2 single beds said their rooms were large). The aircon was blowing right in our faces and was rather uncomfortable. No bottled water in room. Breakfast was very simple

The location is great. Just write next to the JR station which is only one station away from Kunoma station. The room was very large and comfy. Shower was cute.

The toilet cleaning nozzle was not designed very scientifically . lol

Clean and relatively large room. The bathroom was rather spacious as well. The location, although outside of the city centre, was pretty good. Across the street there are several stores including a 24/7 supermarket that is much cheaper than any convenience store. Bento's can be bought there as well, and they are all freshly made.

The room wasn't that good with silencing outside noise. Every once in a while you could hear motorcycles pass. But my biggest issue was with the AC. It is aimed directly on your bed. So you have to be really carefuly with it as easily blasts you in the face with cold air.