Step Town

Staff very nice and helpfull, near the center (walking distance), good breakfast. Hotel according to the price.

The shower was a little unconfortable, because the bathroom itself is the shower.

Great basic hotel. Comfortable room with a good shower, and a good breakfast and dinner with a great view. Would stay again. Staff was very accommodating in extending our stay at the last minute.

The staff were great. Very friendly and couldn't do enough for us. They made us feel very welcome.All the prices were excellent for the room, food and drink.The room was large.The food was great.Nice views and convenient walking distance to the CBD and Genocide Memorial.Plenty of communal space.

A bit of maintenance is needed on a few facilities, in particular the shower head brackets and the sliding doors.

We stayed in a triple room which was huge and very clean with a great shower. The beds (two singles and a large double) all had mosquito nets, although we didn’t see a single mosquito while we were there! Big selection of tasty meals and drinks available from the restaurant and a nice view day and night, you can sit inside or outside and they were very understanding of food allergies. We felt completely safe at all times, including walking from the hotel to the centre and to the genocide memorial. Best of all were the staff, who were very friendly and helpful, including arranging transfers for us to and from the bus station (also providing assistance with purchasing bus tickets to Musanze), storing our luggage and teaching us some words in the local language. We would definitely stay here again.

Taxi drivers may not know it, but in our case they just called reception and got directions (or you could have a screenshot of the location on your phone just in case).

staff was friendly and helpful - loved their food and hospitality. great people especially Emmanuel

no pool

The staff excellent service and honesty

I like the way they welcome me, i like their service and honesty, definitely I will definitely go there again, the rooms are clean, the food is very good, the laundry services excellent.

Breakfast was always a delight. Served a good variety. Came in shortest time from ordering. Gave a variety local and worldwide in one serving - local fruits and porridges as well as worldwide eggs and meats.

The photo of the jacuzzi in the suite, was not functional in reality.

The room was clean and comfortable, although the bathroom needed a repairman. We enjoyed the local TV channels. The food was great--we tried everything from pizza to shakes, and we loved it all. The hotel had great books to borrow from the front desk or the 2nd-floor lounge! The 2nd floor balcony has a great view. The staff was the best; they were friendly, funny, responsive, and helpful.

Terrible maintenance in the bathroom! The shower door was off its track and didn't open/close properly; the shower drain was clogged and overflowed after about 30 seconds of use; the shower also leaked around the edge onto the bathroom floor; the sink faucet was loose and rattled; even the garbage can lid had broken hinges! To be fair to staff, we didn't stay long enough to report it, but these are obvious problems that maintenance/cleaning should have noticed when they cleaned between guests (or did they not clean at all?).The hotel is close to the central business district, but because of how the roads are laid out, it's a bit of a walk to downtown.

We only stayed for one night, but owner went above and beyond to make sure we knew what was needed to get over the border to Tanzania safely. Rooms were comfortable and quiet. Located near the bus station.

Nothing. It was a good value spot and we would stay here again

Excellent value for money. Staff were attentive without being over-bearing. Food was fabulous. Really enjoyed our time there and could easily have stayed longer if we didn't have other places to be.

Room was comfortable with mosquito net and hot water. Hotel is well located about 30mins walk from the genocide museum and with a great view. Breakfast included fruits, toast and choice of omelette. Staff were extremely friendly and helpful. Hotel also contains restaurant and conference accommodation. I would stay again.

Rooms are a little simple and outdated, but clean and comfortable. There are not many restaurants close to the hotel but you ca eat at their restaurant.

All food was. Good. Generous helpings

Probably the serving time and lack of anticipation of customers reqests.

lovely staff and very clean premises. room was practical. great service.

noisy at night sometimes with the bar across the road or guests drinking at the restaurant. complementary drinking water every day would have been nice for the price.

The staff were very friendly and willing to go the extra mile to help. During my stay, they found me a guide with a car to take me around at very reasonable price compared to what the tourism company were charging.

I recently had the pleasure of staying at Step Town Hotel, and it exceeded my expectations. The warm and welcoming staff, coupled with the very clean rooms and breathtaking views, made my stay truly memorable.Very important for me, in this price category, that it is clean, the shower works well (hot and cold), a nice bed, availability of good food and bevareges aswell as being located very central.Here I found it all. On top I was treated like a family member. Just great! I can't wait to return and experience your hospitality again.

Very kind and helpful staff, lovely balconies with views across Kigali, good breakfast and comfy bed -quiet too. I enjoyed my stay. Kind staff waited up for me to check out at 12.30am and made me coffee to take in my thermos, and ensured I got in my cab to the bus station.

It could do with some maintainence - new signage, new menus (these are dog eared and dirty) and a face lift for the reception area because it presents as quite run down and tatty - but this could be easily fixed quite inexpensively and greatly improve the atmosphere.

Staff are amazing! Food is great - clean and comfortable hotel - with great city views

Could be priced lower given its a bit old (but well maintained)

Amazing Environment and location.Great, tasty and affordable meals.Very neat rooms and environment.

They don't have comfortable or luxury facilities in the rooms.Just basic and classic.However, everything is very neat and clean.

The hotel has a wonderful terrace that looks out over a valley: I typically worked there, and ate breakfast and (often) supper there too. The staff were very welcoming, and most accommodating (e.g. on the last day I checked out, and left my bags at the hotel; they offered to let me shower when I came to pick up the bags). The location suited my purposes. The chef makes very nice salads. Breakfast - I chose coffee, omelet, toast, and fruit - set me up for the working day.

Although central, the hotel is on a dirt road that is poorly lit at night (but safe nonetheless). On foot, it is a 15-20 minute climb up to the center of Kigali. The room and bathroom were functional, but not particularly modern.

The service here was really wonderful! Even shortly after booking our stay many months in advance, John Yves offered to help me and my friend with a logistical challenge we were trying to solve for a portion of our trip. The extra effort he put into that request was super appreciated! When we arrived in Kigali, our driver (I believe his name was Frank?) was very patient as we experienced a slight delay during security processes on the way out. He also took the time to point out some of the points of interest during our drive to the hotel. Everyone was very accommodating during our stay. The front desk team volunteered to store our bags for us while we left for a day trip in-between nights at this hotel, and they also helped me to secure Rwandan franc currency denominations for a collection. Thank you so much for all your kindness and service!

Can't think of anything!