Grand Metropark Hotel - Hangzhou West Lake

The staff are very helpful. The room is clean and comfortable. The buffet breakfast is very good with sufficient varieties of Chinese and western food.

The sound isolation could be improved as phone ringing in the adjacent room can be clearly heard.

Eve though the metro station is a bit far away the location is very good to easily reach the west lake. Very good breakfast and helpful personnel. Comfortable room.

For some reason there were issues with the booking that resulted cancelled even if I never cancelled it, but the problem was solved by the desk lady.

Room is big, near the mall walkable distance.

Not much overseas tv program mainly in Chinese.

Great location , great breakfast , good service , changed our rooms immediately when I said I didn’t like the view of the back of the hotel. They arranged street view on higher levels .

Location was good

No English speaking staff at all, horrible outdated room , bad food

The hotel is located near the West Lake where it is easy accessible to the busy areas and night life. The breakfast offered both Western and Chinese options. The staff were polite and professional. Well recommended.

Maybe, the room facilities could consider updating at some stages. Nonetheless, it is on a high standard.

This hotel is at the heart of some busy restaurants, and old shopping streets, that maintain their charm. It is also relatively easy to access from the highway.

I have been visiting this hotel for years, but much of the hotel as not changed, and improved in a long time. Some of the rooms are quite dated now, and haven't been modernised. The swimming pool and gym were closed, these were a key selling point of this hotel.

It had food available and the location

It was too hot, our first hotel smelled of cigarette smoke and then we were moved to another. The next one it was so hot, we were told that the A.C could not go below 23* mind you it is summer and super hot. They said it was again regulations. We got our money back and stayed somewhere else where the regulations didn’t matter and it was 19/20 degrees. The pool… oh man! It looks like it was out of a horror film in 1970’s, I did not let my kids in there and neither did anyone else. I think this was one of the worst places I have stayed.

Good breakfast, nice rooms, helpful staff

For some reason, the booking wasn't in the system, despite I had confirmation

The breakfast was OK location good

The rooms seemed old or not renewed after coved.The but tub small. Same for the bathroom

Nice hotel, clean, quiet, well located, easy access by subway. Staff was very friendly and happy to help.

Location. Staff clean the room well.

Aircon not working

The staff was experience, especially Manager Mark. We checked in very late at night, and his experience helps us with our room together and upgraded. Another is the concierge manager 邓宇 who helps to us to get a premier taxi with his own hp.

I have stayed here a couple of times. It is excellent value for money with comfortable, quiet rooms at a good price. Staffe are friendly and the location is 10 mina from the west lake and longxiaqi station.

Limited room service menu

Great location, clean and nice facilities

friendly staff

small room and both room

Good location, clean, great breakfast.

There was a lot of construction running around there and very noisy.

Bad

THEY DON'T SPEAK ENGLISH. IT'S A FREE SMOKING HOTEL. PEOPLE CAN SMOKE IN THE ELEVETOR. SPIT IN THE ASHTRAY

Reasonably good location. You are short walk toWest Lake, and the walk to the main area has lots of nice tourist shops and coffee shops along the route. There are amusing cleaning robots in the lobby. The staff are helpful and patient.

The view from the window isn't much to gaze at (it's just the fairly boring city really) The exterior of the hotel was undergoing a big refurb when I visited - it looked like a building site from the outside. That said I didn't hear any construction noise in my room.

From first entry to check-out, nothing really pleasant to say about this hotel.

The rooms smell like the dust of the last 50 years is still in there. The gym was closed without any information in advance, no hair dryer, really old fashion interior, none of the staff speaks English well enough to communicate.