5 Star Hotel

Banyan Tree Hangzhou

2 Westbrook Resort, Zijingang Road, West Lake District – Xixi Wetland Park, Hangzhou, China View Map

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Banyan Tree Hangzhou

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About

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi, car hire and shuttle amenities for your ease in navigating around Hangzhou.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.Several chosen accommodations at Banyan Tree Hangzhou have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television, in-room video streaming and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries, bathrobes and towels within a few chosen chambers. Start your day stress-free at Banyan Tree Hangzhou as breakfast is made available for you on the premises.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors staying at Banyan Tree Hangzhou have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment.Throughout the day, engage in the entertaining activities available at Banyan Tree Hangzhou.Unwind and conclude each day delightfully by stopping by hot tub, salon and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

12 Reviews

8.0Very Good
Cleanliness
8.7
Staff
9.0
Location
8.2

What Guests Say

  • “Some staff members were really good. Those at the restaurant were quite inexperience.”
  • “Traditional Chinese building, quite”
Show 12 Verified Reviews

Top Amenities

  • Swimming Pool
  • Restaurant
  • Free Internet Access
  • Free Parking
  • Spa
  • Fitness Center
  • Accessible Rooms / Facilities
  • Hot tub/Whirlpool
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Premier Water View Villa1/3

Premier Water View Villa

1400 sqft • 1 King

  • Air conditioning
  • Alcohol
  • Balcony
  • Bath or Shower
Water View Villa1/1

Water View Villa

1400 sqft • 1 King

  • Air conditioning
  • Alcohol
  • Balcony
  • Bath or Shower
2-Bedroom Family Villa1/4

2-Bedroom Family Villa

1938 sqft • 1 King, 1 Queen

  • Accessible toilet
  • Adapter
  • Air conditioning
  • Alarm clock
Wellbeing Water Terrace Suite1/4

Wellbeing Water Terrace Suite

1292 sqft • 1 King or 1 Sofabed

  • Air conditioning
  • Balcony
  • Bath or Shower
  • Bathrobe(s)
Water Terrace Suite - King1/4

Water Terrace Suite - King

1292 sqft • 1 King or 1 Sofabed

  • Air conditioning
  • Balcony
  • Bath or Shower
  • Bathrobe(s)
Water Terrace Suite-Twin1/4

Water Terrace Suite-Twin

1292 sqft • 2 Single or 1 Sofabed

  • Air conditioning
  • Balcony
  • Bath or Shower
  • Bathrobe(s)

Room Details and Photos

Room Amenities

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    What Guests Loved

    8
    Very Good

    Based on 12 reviews

    Location

    8.2

    Cleanliness

    8.7

    Staff

    9

    Overall Quality

    8.5

    Pros +

    • Some staff members were really good. Those at the restaurant were quite inexperience.
    • Traditional Chinese building, quite
    • love the greens , the room is big and comfortable

    Cons -

    • The hotel needs a face lift on its décor and furniture.
    • Old, need to refurbish. Feeling of sleeping in a street, not in a closed room. Aircorn is not effective, felt cold all the night
    • limited facilities, not enough restaurants and food offer. SPA is average
    Business Traveler (1)Solo Traveler (1)Traveling as Couple (1)Family with Young Children (2)Family with Teens (1)Senior Traveler (3)Group Traveler (1)Total (24)
    6AnniePosted on: 11-4-2024

    Some staff members were really good. Those at the restaurant were quite inexperience.

    The hotel needs a face lift on its décor and furniture.

    7KamwaiPosted on: 10-27-2024

    Traditional Chinese building, quite

    Old, need to refurbish. Feeling of sleeping in a street, not in a closed room. Aircorn is not effective, felt cold all the night

    7JennyPosted on: 5-4-2024

    love the greens , the room is big and comfortable

    limited facilities, not enough restaurants and food offer. SPA is average

    8MimiPosted on: 1-3-2024

    The room is huge and very resort type, feel very relax and comfort staying there.

    The location is not so convenient to wet land.

    8Juan P.Posted on: 11-2-2023

    Atmosphere is great. Decoration too.Breakfast is not too bad.

    Expected to be fresh orange juice at breakfast in this level of Hotel.The room I expected to be bigger; for that price expected the private pool...The check-in is a bit slow.

    10BrunoPosted on: 5-10-2024

    The staff name Viola is super good and friendly , nicest staff i have ever met !!!

    9AlvinPosted on: 12-21-2023

    The room is beautiful and very spacious. The service of the staff is very good and up to a professional standard.

    Nothing can be mentioned.

    8NebojsaPosted on: 5-27-2024

    Very good

    7CcPosted on: 11-3-2023

    Good

    Amenities & Policies

    Amenities

    Swimming & Soaking

    • Swimming Pool
    • Hot tub/Whirlpool
    • Indoor pool

    Fitness & Spa

    • Fitness Center
    • Spa

    Food & Drinks

    • Restaurant

    Media & Technology

    • Free Internet Access

    Transportation

    • Free Parking
    • Airport Shuttle

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available
    • Wheelchair accessible

    Kid Friendly

    • Family Friendly
    • Kid Friendly
    • Books, DVDs, music for children

    General

    • No Smoking Rooms/Facilities
    • Refrigerator

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    ParkingFree parking is available.
    Children & Extra BedsChildren of all ages are welcome. Children of age 1 and above can stay with extra bed, subject to additional charges.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Baby cot is available at no additional charge. Advance reservation is required. br/ Children between 6 - 12 years of age will be charged half the adult price for breakfast. br/ The minimum age of guests to stay is 18 years if unaccompanied by an adult.

    Location

    Banyan Tree Hangzhou

    2 Westbrook Resort, Zijingang Road, West Lake District – Xixi Wetland Park, Hangzhou

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