Canopy by Hilton Hangzhou West Lake

The crew is great, very nice, professional and cooperative.

New. Clean and good location .

During my stay there were renovation on the road side, even on The Weeknd.

Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only $250..

The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.

The room's layout took a while to get used to . The room size is fine, but I find it strange that it has so many partitions. I would prefer an open concept, rather than an enclosed study, for example. Maybe this is meant for the business crowd.

decoration

The location on booking.com is incorrect. And the front desk didn’t give the deposit back as we forgot to ask too. Until now, the property hasn’t feedback us yet.

Clean, Friendly staff, good location, stunning lobby, amazing breakfast

nosy car horn all the time

Room was spacious, had everything.

Nothing much. Breakfast was limited.

The location is great! It's a short walk to Xihu! The room was really clean. I love how the hotel provides a Dyson hairdryer and toilets are equipped with bidet! The decor of the hotel is really pretty, you can see how much effort they put into the space. Best part is, there are free cocktails for the night at the lobby bar! :)

Modern rooms in a good location

Poor checking in processSmall roomsVery noisy area, had to listen to the thump of dance music until the early hours.

More western options would be nice at breakfast. Service to order coffee & hot breakfast items was so slow

Comfortable, friendly staff, fantastic location

Check in male staff, Joey and bellboy Dragon were amazing, they went the extra mile to make our stay perfect Joey took initiative to help me out as I cannot read Mandarin well. Dragon helped us under the hot sun without complaints, and even offered tips on where to explore Hangzhou. All staff were welcoming and we were always greeted with smiles, including the cleaning lady on 12th floor!

The bed was too soft, and offered no support. Could feel the other person move

The room was very clean and comfortable. Also design are very impressive! Thanks.

During my breakfast, the lights suddenly went out and didn't come back. Hope that not happen again.

Breakfast was delicious and had a great variety of Chinese and Western foods. Creative and modern lobby seating and decor, nice complementary drinks too in afternoon.

Map location on Google maps for hotel is incorrect but correct on Apple maps. The hotel isn’t on the West Lake but it is about 10 minutes away by foot. It is just a couple of blocks from it so still good for us since we could pass by a lot of shops on the way to eat or buy things. A nice mall is a block away with Uniqlo, Starbucks, and many restaurants.

Everything about this hotel is fantastic.Staff are amazing, truly can't do enough for you.Location, perfect, meters away from bars, restaurants, shopping and short walk (5mins) to the gardens and west lake.Rooms are spacious & comfortable, they are also fully equipped with everything you need from coffee, tea, toiletries & steamer for clothes.

Nothing to note here

The hotel is stylish and rooms are spacious.

The location is very different than what is advertised here. It’s not located directly on the lake shore, which has been very disappointing for us, since this has been the main purpose of our booking.

The room was cozy and clean. The staffs were friendly and helpful. The location of the hotel was good. You can walk to the west lake. We got welcome drinks at the bar and the waiters were all very kind.

The service in the restaurant (breakfast) was average. The area of the lobby was quite windy and cold. Room was a bit small and no view at all. There isn't any luggage stands / racks inside the room and you need to put your luggage on the floor to unpack.

Clean and big room. Very comfortable bed. Very convenient location. Bathroom is big

Great location, great staff. Joey, the hotel manager, was extremely helpful in getting us a free upgrade to the king loft with other amenities. Kids loved the two floors and we enjoyed the huge living room too! Will definitely book again!

The day we checked in, there was some construction right next to the hotel and we could hear the drilling during the day, but the work stopped a day later so everything was fine.

Modern Design Hotel, faciliate all very good with Dyson hair dryer in toilet.

It was difficult to get to the hotel, the location map showed the checkpoint area incorrectly from subway. resulting in us walking an hour to get into the hotel sometime in winter -1'c and seek for 5 peoples how to get to.

The carpet stinks. There’s blockage of the shower sewage. It was a surprise this hotel was ranked 4 star in bookings.com. It appears a 2.5-3 star place.