Hotel Heritage Inn

The location

The booked room was supposed to be having a large king size bed but I was given a room with two single bed. The size was a lot uncomfortable for me.

The staff were very helpful and friendly. The room was neat and clean. They organised a good guide for us. We enjoyed our stay.

Cleanness

Parking was not available..have asked staff for help with parking but he refused

It was okay not bad but not good

Bathroom,smell,food,hygiene

Bad experience we had in this hotel. No AC, hot water supply, very poor room service

Rooms triple bed one is beautiful and as shown in images.

Really not actually disliking but restaurant services need to improve as it is bit slow and very limited breakfast variety.

The Hotel room, ambience , restaurant food and other amenities were very good. All the staffs, Specially Brijesh ji were very cooperative, prompt and well behaved. Will surely be coming back here on our next trip to Varanasi.

staff was humble

cleanliness and room size

Food was excellent , we almost ate at the hotel all days. Rooms were clean . Nice staff. It’s close to Assi Ghat but not very close . 2 kms from main temple .

Hotel management lack proper communication, not sure if it’s a language barrier . They did not give clear information regarding a few things .. Location is just ok , there are no good restaurants or other shopping places near the hotel ..

Very comfortable rooms nice and clean.Dinner was very tasty.especially jhoola in room.Love it.All staffs were caring

Over all pathetic stay and pathetic staff

I booked it for 3nights and a day prior to my checking date i got a call from manager for the confirmation regarding my booking and i told him that my booking is confirmed and I’ll be there at 4PM. On the day of my booking i again got call from hotel manager and i said I’ll be there in an hour. As soon as I reached at hotel he said theres no such booking under my name and then said u had made up the whole confirmation mail by urself. Then he said we never talked about the bookings on call, then he said we don’t have the room which I’ve booked and there’s only 1 room available for INR 5500 per night, and the bookings that i made was for INR 3800 for a night, After all this arguments he left and went to his office and was making fun with his guys and having his tea. Then i asked him to call his GM but he started mocking us and was being abusive.

I spent there 3 nights, and left to catch my train but it was delayed for 1 day, so I returned back to the hotel to reserve just one night. They welcomed us, and upgraded our room without any extra fees.. it was a very respectful action especially i was traveling alone with my kids..Really a very nice and good team and we enjoyed our staying there.

None!

We had an extremely comfortable stay. The room was excellent and the food was delicious. The management of the hotel were extremely professional and took care of the itinerary of our trip. We could also see the Ganges from the terrace of the hotel.

rooms are large n clean

despite request for early check in not get the room

Was very good to stay in ur property was a bit crowded dew to some festivals in town all very good staff is very corrupt

It was comfortable. The restaurant above was nice

The toilet can be improved

It was brilliant. Location was great. Staff was very polite and helpful. Some renovation work was going on other than that everything was great ?

Staff was good

The bill was of 8619 but ac wasn’t working whole night since 10pm to 9 pm

Room was better

Breakfast not included in room , Checked in waiting was for almost an hour.

Location and staff nature

Food costs too much.