Hotel Dolphin International

Passable

No chair in the deluxe room. Size of room is small against the Room rent

Room for 2 is comfortable. May be tough more than that. They provided Flip Flop (bathroom cheppal). Was happy to see that. Towels were good and hot water was available 24x7.Overall experience is just OK

I paid RS 6500 2 people per room...it is not a value for money. O had a worst coffee of my life (only one sip).

Laxmi (phone) and Mukesh (reception) were exceptionally good at listening and acknowledging our questions and requests. Vaishanavi (reception) was pleasant abd helpful. Rajesh (tours) was exceptionally efficient, calm, and honest. The staff in housekeeping and security were discreet, thoughtful, warm and welcoming. Just good people. Some restaurant staff were listening and acting efficiently.

The difficult loading and offloading from transportation vehicles, the harassment from the “auto” drivers, the noise levels on floor from other rooms, the low quality food and attention to details in restaurant.

The reception staff (Mukesh, Vaishnavi) were very friendly, accommodating and helpful in all matters.The housekeeping staff were highly efficient, warm, and thoughtful. Security gentleman was polite and helpful. Very thoughtful in arranging for auto drivers.

Tight rooms, no sound insulation, bathroom shower water flowing all over bathroom, light controls spread all over room with no signs to indicate which light, loud guests not being managed, difficult and unsafe loading and unloading of passengers and bags- slope drain and main road loading - this is highly unsafe and not professionally handled. Highly limited information on dining places and transportation options. Restaurant at hotel is mot recommended although some staff were very nice; others were with no smiles, late service and not listening to understand what was requested and low quality food.

Had a lift for my elderly mum. Accommodated extra bed for no extra price. Great breakfast and restaurant also good for evening meals.Also has tour service which is pretty good.

Very comfortable stay.All employees of the hotel are very cooperative and helpful.Food is also very good.Clean and well decorated room gave me comfort.All facilities are also very good

The guard/ bellboy was extremely helpful

Very noisy hotel, with banging and loud noises coming from the kitchen almost all night. Front desk staff was also unhelpful and felt like trying to charge extra money at all possible locations.

Neat and simple .They know the needs of a guest very well .

Location / rooms / restaurant /reception

Location was great and the food was really good. The staff were very polite and helpful.

It was noisy and we changed rooms. No one informed us before we arrived about the building work which went on late into the evening. Also other guests were not very respectful of the time and banged doors and were noisy late into the night.

Location is the only saving grace, it is relatively close to the river.

Very poor cleanlieness. AC didn't work. Very noisy with no efforts to reduce noise from outside or guests. Bathroom smelt very strongly of raw sewage. Staff are incompetent, systems are non existant. Failed to book airport taxi for 0400 despite two days notice and two reminders leading up to the event. Attempted to not refund me for this, was only saved by a couple who had to wait 45 minutes for their taxi because they also didn't book this. Attempted to charge me twice for the hotel room, denying that I had paid by bank transfer.

Fantastic and helpful workers, fast and kind. The position and the area were perfect too.

too much sound in the rooms close to the main road and also the sound of the people that leave the doors open. Also they mixed a bit the count of laundry but all went well at the end.

Staff was helpful

The room and washroom were not cleaned when we checked in. The ventilator in the bathroom did not work. Housekeeping did not clean the room next day - we had to ask them to clean it. The room was just too expensive for the condition in which it was and the services provided to us.

The overall customer service is excellent but the front desk and restaurant was consistently on top of their service delivery. The breakfast was good and given enough to choose from, at least some options was there for non-Indians. The overall hotel cleanliness is moderate given it is undergoing construction.

The cleanliness has a room for improvement specifically with in the room. Also, the room do not come with hair drier, but arranged one upon request. However, shouldn't call and wake up very early morning for this!

Breakfast was quite adequate for my needs. I don't have cooked breakfasts but they were available. Well placed for walking to ghats, and staff very polite and attentive and showed concern when I fell ill ( not their fault ). Good WiFi in reception. Didn't use their tourism services as I have friends in Varanasi who I went out with. Generally a well run and very clean hotel.

Situated just 4m from busy main road. Had to change rooms due to traffic horns till 2am. Do not book suite...you won't sleep. Beds too hard and uncomfortable, but that is not unusual in my experiences in India. Also inconsiderate staff opening storage rooms at all times of night, not caring that people are trying to sleep. Residents also noisy...but again.....I shouldn't be surprised.

Good Cleanliness and courteous staff

small rooms and very expensive

Lakshmi greeted me warmly and the hospitality is superb, staff is very supportive, quick response to our queries.

Food is good but with limited options. Breakfast is always repetitive. In room no geyser availability we have to depend on boilers.

Location

Conjusted locality

Hospitality, food, service

Hmm everything was good just maybe in the washroom there could be the rod and stool support according to elderly

Location

Very small rooms

Location