Hotel Metropole

The bed was good

The room was small and too small. the sink was unclean, one soap was stuck in this, there was no table in that room. i ask for one but they did not offer any alternative options. there were variety of foods and drinks which was great but nothing. but one basa fish dish was not good in taste.

Very efficient, clean and good location

The lift was a bit a bumpy ride, otherwise all good

The location was great. Right next to cafe's, restaurants, and ice cream parlours. The lighting and decor in the room was good.

The hotel did not have a bathtub, even though it was listed in the room description. They did not provide free water apart from a 1ltr bottle. The beds were small, hard and uncomfortable. The room was small for the price paid. They charged extra than the promised amount, claiming it was for taxes. The towels were really dirty. The fridge was not working. The TV was also not working. The room was smelling awful when we first entered. The view was also bad. The restaurant was not in service, so no room service or breakfast was available. All in all, a terrible experience!

The location was good. I booked this room as it was closer to the UK visa medical test labs. The hotel is also close to 2 shopping malls.

Everything was fine.

The staff was very friendly and helpful. The room was spacious and well-furnished. The storage space was also excellent. The beds were large and comfortable.

The air conditioning was loud and the air conditioner was making screeching sounds. This caused a lot of disturbance when I wanted to sleep. So, I had to use earbuds.

Prime location and really properly cleaned.

The only thing was that the air conditioning wasn't that proper. It felt suffocating at times.

The best part is the fantastic location. Just suits us whenver we travel to Kolkata. Loads of eateries in walking distance, can also go the Rabindra Sarovar lake for morning walks, close to the Kalighat Metro as well.

The AC did not function on the temp showing. We had to use a lower temperature to get the desired effect. Maybe it needed repair/ servicing.

Convenient location.

Toilet needs to more clean & fittings need to be replaced

For us the location worked as it is next to our destination. For others too, location would be the USP. Otherwise the facilities and property looked jaded. Cleanliness could definitely be better even if this is strictly a transit hotel with nil amenities.

Cleanliness, dark bathroom, hard bed, overall upkeep of the property.

Amazing location. Very helpful staffs. Value for money for crash and travel

Amenities were little less

I had the worst experience. The sheets were dirty, no proper lightening, shower was broken, kettle was dirty and rusty. I have shared this with your customer service executive as well but I haven't received the refund yet.

Literally worst experience ever

NOT GOOD

TOILETS ARE TERRIBLE, WATER FROM BATHING AREA OVERFLOWING INTO ROOM . AC WAS NOT WORKING PROPERLY , NOT ABLE TO REGULATE THE TEMPERATURE ETC. , BROKEN ELECTRIC KETTLE

Excellent location

The room I was given had no views though in the defence of the hotel they didn’t advertise any views either

Breakfast had a good spread. There was a copious supply of hot water in the bathroom. Water bottles were provided daily and the teabags, milk sachets and sugar were replenished daily.

WiFi was not working at all in spite of informing the reception. The shower room door was not fixed properly. Also, water was not draining properly. The tea bags were kept open. Not in sachets.

The receptionist staff and support staff were excellent. The property in prime location with access to transport.Pros: Excellent location, many restaurants around.Very good staff (both receptionists and room service).

The property needs refurbishment badly. The property is surviving based on the past glory.Cons:Kindly allocate the room which I had paid for. The room had no windows. Noisy neighbors partying whole night and audible inside my room. Most of the power sockets didn't work. Expensive restaurant.

The only good thing about it is location and very good staff. Room size is good as well

Over all look is very ordinary. Option in breakfast is very limited. It was not value for money at all.

Location

All the devices were defunct including bathroom fittings and shower.pathetic

The location was convenient on a busy road. The room and bed were spacious. The cleaning staff and room service staff were polite.

The reception staff was not so inviting and very unaccommodating. The room assigned was on the top floor with a continuous water pump noise. The room interiors are decades old.

Location

HORRIBLE FRONT DESK, ROOMS WERE UNCLEAN AND STINKED LIKE HELL.ROOM SERVICE WAS RUDE, HAD TO YELL AT THEM TO GET 2 EXTRA WATER BOTTLES. IN A HUMID PLACE LIKE KOLKATA, AFTER 2 BOTTLES, THEY CHARGE RS. 25 FOR EACH BOTTLE. THEY DONT HAVE FILTERED WATER DISPENSING MACHINE, WHICH IS RIDICULOUS. FOOD PORTIONS ARE SMALL AND EXORBITANTLY PRICED.STAY AWAY FROM THIS HOTEL!!!!

Location, Staff & Ambience

Not many facilities