Hotel Esteem

We booked the hotel but tried to communicate with them before coming but no one replied after messaging through the platform and outside. It seems the hotel doesn't even exist.

Rooms are clean and comfortable.

Didn't like the room service person who picked up the phone while ordering. After we order something by phone, he don't respond after taking the order. He just put down the phone. But anyway, order is fulfilled.

The hotel room was clean and comfortable.The staff were very polite and helpful.The check in and check out process was very seamless and hasslefree.

Neat and clean rooms, good courteous staff and prompt service

Room cleaning service needs improvement, although it is advertised as a 3 star hotel they don't provide a hot water kettle and coffee / tea pouches in room

Food was good and tasty.

Towel , bathroom items, water bottles was not complimentary with room charges. Either mention it or add it .

Front office

Breakfast & room

Breakfast was great if able to add some more items like boiled eggs or some Asian options.

Wi-Fi was poor n sometimes out of connection. And need to improve a little bit more about cleanliness regarding room windows area were full of dust.

Every breakfast and food served are good, the entire management and the team are very friendly.

Although the rooms are very comfortable i suggest the hotel management to replace the existence AC with split AC which will reduce the noise pollution. Just my sincere views.

Staffs, ambience is good, food quality is very good(special Puri sabji in breakfast)

Location

location is great.All stuff was very helpful.

Lack of security.Poor quality of WiFi

Extremely disappointed (room 501 shouldn't be for the guests)

The room was very noisy as the door and windows are not acoustic, I was offered room 501 the room service desk was just in front of it. Unbeatable screaming, chatting and singing till 2 am. I had to wake up middle of the night to make a complaint to the reception. ROOM 501 MUST NOT BE OFFERED TO CUSTOMERS.

A good clean cosy hotel. Well mannered staff. Value for money.

I liked everything here except some improvement on house keeping service.

Housekeeping are not very attentive I was waiting 2 hrs for my room to be clean, finally my room was ready at 12:30 pm as results i was late on one of my outside program.

The staff was extremely helpful. It was at a walking distance from Victoria Memorial Hall.

What I didn't like was the misery on the streets, which the hotel can't obviously do anything about.

Bad

Request for single double bed at the time of booking was not complied with. The place is too congested and Stuffy. Aircon was continuously making a loud noise. Complimentary breakfast... The staff at the breakfast counter was enjoying music on his mobile. He helped out with toasting and buttering the bread with the same hands that were holding his mobile phone. No washroom at breakfast hall provided. When asked, the staff advised me to use the drinking water provided by an inverted bubble bottle to wash hands into a bucket provided below. Wonder where the three star status came from. Disgusted, i checked out within 24 hrs of check-in though i had reserved for two nights. My request for charging for one night was turned down, as expected.

Ambience good. Hard work in maintenance is clearly visible. Value for money

Breakfast could have been better

Mirror mirror every where I don't know why

Bad experience room size smallNot cleaned Disturbance due to heavy noise from ac

Location

Pricing

Everything

AC not working properly

location and staff

size of the room