Hayah Golden Hotel

Pathetic

The hotel took 600 riyals for 1 day. We were given hotel at 5pm and were told to leave by 12pm in the morning. There were females at the reception who were not interested in communicating with there guest, rather all 3 of them were busy using there iphones. The bed sheet looked used and the bathroom was all watery and the water was constantly leaking from the bathroom seat. Also the amenities were of really low quality. The only good thing was the guy in the parking, who was really nice and well mannered

Location.

Not clean at all,,, people eating around in corridors!!! No cleaning ir towel’s service until you asking for. With this price breakfast has to be included.

Superb location very nice and good ambience

House keeping slow and need to be improved

The overall hotel is average, room is average, location of the hotel is best because the mosque is 1 minute walk from the hotel.

Most of the time staff is not present at the reception. There was only 1 Egyptian staff member which was very cooperative but he was over burden, and the other Saudi female staff at reception is not interested to work anything. Kindly be aware that parking is an issue, they do not give parking permit and always complain that parking is full.

Location to Haram

Very high prices and lesser quality room, facilities, small beds. First night they shifted forcefully to another hotel

The only positive thing about this hotel is its close proximity to the Haram.

I had a very unpleasant experience at Hayah Golden Hotel in Madinah, and unfortunately I cannot recommend it..The rooms are extremely small, especially for 4 beds, making it very uncomfortable to move around.•The carpet was dirty even after the room was supposedly cleaned.•There was no breakfast offered to us, while other groups (specifically from Turkey and Indonesia) were given breakfast, which felt unfair and discriminatory.•The bathroom is old, dirty, and clearly not renovated for a long time.•We waited for a bell boy for nearly an hour. No one came, and I was forced to carry 12 pieces of luggage by myself down to the ground level.•The front desk staff were unfriendly and unhelpful. When we asked for assistance, we were met with poor attitude and no real support.

Only the location nothing else about this hotel is good except the staff and the location

Cleanness , Chaos, elevator …

Reception lady is rude and not working at all. All communication and check in and checked out managed by the bell boy

Reception staff, check in and checked out

Location

Receptionist was slow and rude. In 4 bed rooms only 3 beds were installed. But they managed a small bed and installed in the room.

The place is ultimately very good, so close from ALHARAM. check in was very fast. Checkout was no one on the reception and I wait till the office boy come and receive the key. Parking was amazing.

The annoying of some guests outside the room. The stuff (housekeeping) not left any way to clean the toilet with. Response of the staff (housekeeping) was delayed and not pleasant. Beds was not comfortable

The staff and the facilities are very excellent, Specially Mr. Mahmoud the manager of the hotel is very respectful and helping nature person. The hotel is well maintained and very clean and hygiene.

There is nothing to say about it. The hotel is amazing and the staff are excellent.

location and room view

They are offering a single, separate bed even for a couple.

Only the location near the Holly Prophet Mosque

Every thingThe key lard is not working properly each time I need to open door i must go down for receptionist The bathrooms are very bad always getting water from the sinkhole The shower head is not goodAll the power outlets are not workingThe kettle is broken The entire room is not well lighted to see any thing inside the room I had to use my mobile light

Location is very good, good to have parking also

No land line in the room, no internet access, bad smell in bathroom, too small room.

Spacious clean rooms and location

Beds need to be more comfortable.

Room was great, but when arrived it was not the booked room, and they gave another room which was not good. However, they changed it starting from the second day. Location is great and the Haram view was exceptional.

Elevators were busy almost all the times, specially before pray times.Although booking using the credit card, where the booking detail said that the money will be withdrawn at any time, they asked for payment by the physical card upon arrival and that was a little bit annoying due to some problems during payment.

Cleanliness, keys and toiletries need to be improved and provided on time

Location and availability

Poor Cleanliness & Services

We booked this hotel due to location & better room services but it turned out not a good selection. Rooms were not cleaned, washroom exhaust was not working. Beds were not comfortable and above all, AC either will run on 16 or on just fan.. no service even after complains to change the room or send someone to fix.. we left the hotel on Eid day.

I used to prefer the Hayah Golden Hotel over rest because of its location. The staff is well cooperative. The receptionist and one of their staff Mr Hafeez are praiseworthy, they welcome you with an open heart.

The hotel was clean and the staff were friendly and professional. The best part was the location—just a short walk to the Haram, which made things very convenient.However, there was a strange smell in the parking lot, and unfortunately, it lingered inside my car as well. It would be great if the management could look into this.