Mirage Al Salam

Good Evening, A to Z is perfect. Very close by Haram, For men five minutes walk, For women Seven minutes walk,, Thank you.

Nothing anything.

Location

Room small

Excellent

Excellent location!

Unclean place. Rude cold uninterested unavailable front desk

Unclean place. Rude cold uninterested unavailable front desk

very uncomfortable, will neverrecommend it

very dirty, dryer Was faulty and dangerous, unhygienic room and bathroom. I have the photographic evidence to share.I would like to raise a complaint through my American Express card to get my money refunded. Certainly I will raise its a dispute which will block the payment.

Location is goodFood acceptable Staff not bad

Location

Location is fantastic and value for money. Room was nice. The facilities around the building is also handy.

For some reason in KSA the check in time is at 6pm. While international standard is 2pm. Please change this.

Walking distance from the Al-Masjid Al-Nabawi

#####DO NOT BOOK THERE#####IT WAS MY WORST EXPERIENCE AT MIRAGE AL-SALAM, I stayed at room number 1010, the toilet was so smelly, as soon as we entered the room we were shocked with the smell, and the concierge advised us because the room was closed it was smelly and it will go once we open the fan, within a day the smell got worser, the maintenance team member advised the fan was centralised, and he will contact the cleaners to clean the toilet, so we were happy that the toilet smell will be gone, BUT IT DIDN'T GO. I had to close the drainage with plastic bags to reduce the smell. I bought air freshener, but it did not help. I left it for their next victim clients who will stay at that room. We had to open the window and to moderate the smell, which means even we did not enjoy the cool weather by using the AC. My family were so discussed from the smell and the room, so they had to use the Masjid Al-nabawi and next doors hotels WCs.The strong toilet smell made us sick, we had eyes, nose, and throat rush, my wife and I had ammonia poising due to the strong smell of the toilet and we were vomiting in our last day staying there.#####IT WAS THE MOST DISCUSSTING HOTEL EXPERIENCE THAT I HAVE EVER BEEN THROUGH AND MY FIRST NEGATIVE HOTEL FEEDBACK I PROVIDED BUT I DO NOT WANT ANYONE EXPERIENC THE SAME THAT I HAVE EXPERINECED#####

Location

Clean less and no facilities

The room was good

Location hard to find. The parking was not available so I parked my car faraway because of availability and the I had to get a taxi to get there

The location is very close to Gate-316 and basement car parking 5A.

Room size is too small and becomes congested with our luggage and stuff. Electrical power plug available only one which is not enough at all. Breakfast menu is very simple and not much in variant.

It was nice near the prophet‘s mosque,

The air conditioning, it can’t be low only high under the room was very cold

breakfast was goodreception & staff were good

room was small

The A/C is not working, the staff came and checked and went back without any solutions and never came back to ask if you’re ok with that or not

The Reception staffThe location

The kettle in the room without cups at least No water at all, supposed to be one bottle at least No battery for the T.V Remote and the clock also, The toilet's floor needs more attention

Very near to the Haram

Clineless is not as good as previously visited on 2021

Very neer to Masgid

I booked a twin room for my family but they give me two rooms in same floor but not near each other

Perfect location from Haram, less than 5 minutes to gates

Size of room, limited variety in breakfast

Location

Room lock was broken from day one. We realized it on day 3, luckily nothing was stolen. We rely on Booking.com mostly, we paid high price for very low quality. Is this how you are working nowadays?