CITADEL Hotel By Vinnca

The ambience and cleanness

Very rude staff at the front office, requested for a. Little late check out since our event would end a bit late, the staff demanded half day charges for 3 hrs extension. Also the venue is always full of wedding events and loud music is played till 12:00 am which is very annoying. Wouldnt recommend this for a business stay.

Honestly, it's difficult to find anything positive about the property itself. However, the location might be one of the only redeeming factors. But beyond that, the overall experience has been quite disappointing.

There were several major issues with the property that made my stay extremely uncomfortable. To start with, the intercom wasn’t working, which made it impossible to get in touch with the hotel staff when I needed something. This alone was inconvenient, but it was just the beginning.The bathroom had severe water clogging, and no matter what I did, the water wouldn’t drain properly. To make things worse, the fittings were old and rusted, clearly showing a lack of maintenance over the years. It’s one thing to stay in an older property, but when basic amenities like a clean, functional bathroom aren’t up to par, it becomes very frustrating.What shocked me the most was the attitude of the staff. When I complained to the manager, instead of taking my concerns seriously, he just laughed and didn’t take any action. He didn’t offer to change my room or even send someone to fix the issues. His response felt dismissive and unprofessional, as if the discomfort of guests was not a priority at all.The overall attitude of the staff was just as troubling. They seemed completely indifferent to the problems guests were facing. There was no sense of urgency or concern when I raised my issues, and it felt like customer satisfaction was the last thing on their minds. I was left feeling like my complaints didn’t matter, and the lack of basic service and respect made the entire experience very frustrating.In short, the property felt neglected, both in terms of physical maintenance and customer service. It’s one thing to have old fittings, but when both the facilities and the staff’s attitude are lacking, it’s incredibly disheartening as a guest.

Value for money. Great property, spacious & clean

Too far from airport. Your distance indication in the app is wrong

Propert is very clean and well maintained Interior , grand lobby and entrance , elevators were all fabulous

Nothing as such

24 hrs checkinCleanPeasant staff behavior

Approach road could be better.

Cleanliness , near airport , value for money

House keeping is late in responding. We have to do multiple follow-ups. Wifi connection is poor.

Room was spacious. In room dining food was good and service was also good. Staff was courteous and willing to listen to complains.

Room and bathroom was not clean. Bedsheet linens were not cleaned properly as I found hairs. No extra towels and no paper napkins in the room. Room walls had big cracks. In summary room was not of a good standard.There was no view for my room. Location is bit off the city.

The property was clean, room size good. Comfortable stay

The hotel is in an isolated place. Was ok for a preflight sleepover. Staff did not give wake up call, although I had asked for it. Luckily I had back up arrangements.

No one bothered about guest, reception compared to be good. House keeping no one responding over call.

House Keeping team

decent but not keep you hope high

they have only 1 towel for shower and not towel for wash basin

Bad

Behaviour of Reception staff was not satisfactory

Kitchen staff behaviour specially Mr Deepak

Reception staff was casual

Bad

Called several times to know more about the hotel and facilities. Boardline number was not answered.

Location is so bad area

Location is bad area .......

Poor

Value for money

Good

Bad

Good

Very good